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Director Client Success Salary Jobs (NOW HIRING)

Selerix

Director, Client Success - BenAdmin Department: Client Success Reports To: Vice President, Client Success Location: Plano, TX Columbia, SC Indianapolis, IN New Orleans, LA Remote What It Means to Be ...

CareMetx LLC

Director, Client Success

Director, Client Success POSITION SUMMARY: The Director, Client Success, reporting to the SVP, Account Management, serves as the primary strategic relationship owner for all assigned pharma ...

CareMetx

Director, Client Success

Bethesda, MD · On-site

Director, Client Success POSITION SUMMARY: The Director, Client Success, reporting to the SVP, Account Management, serves as the primary strategic relationship owner for all assigned pharma ...

Dow Jones

Director, Client Success

New York, NY

The role reports directly to the Executive Director of Client Success. You Will: Strategic Client Leadership * Independently direct and supervise the post-sale client experience in designated ...

Superpower

Director, Client Success

San Francisco, CA · On-site

This is the founding Client Success role. It is not a relationship-management seat. It is the ... Competitive salary and equity in a company scaling toward generational impact. About Superpower ...

Emplova

Client Success Director

Huntington Station, NY · On-site

$80K - $100K/yr

About the RoleWe are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor. This role blends strategic advisory ...

Emplova

Client Success Director

Huntington, NY · On-site

About the Role We are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor. This role blends strategic advisory ...

Zelis

Client Success Director

Saint Louis, MO · Hybrid

Define and execute client success strategy across multiple regions or product lines, ensuring ... Base Salary Range $153,000.00 - $193,800.00 At Zelis we are committed to providing fair and ...

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Director Client Success Salary information

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$38.5K

$121.4K

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How much do director client success salary jobs pay per year?

As of Aug 2, 2026, the average yearly pay for director client success salary in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What profession makes $300,000 a year?

In the context of a Director of Client Success, salaries can reach or exceed $300,000 annually for those with extensive experience, strong leadership skills, and a track record of delivering results. High-level roles in technology, finance, and executive management often offer compensation in this range, especially with bonuses and stock options included.

What does a director of customer success make?

A director of customer success typically earns a salary ranging from $100,000 to $180,000 annually, depending on the industry, company size, and location. They often oversee customer retention strategies, manage teams, and utilize CRM tools to ensure client satisfaction and growth.

What does a director of client success do?

A director of client success oversees client relationships, ensuring customer satisfaction and retention. They develop strategies to improve service delivery, coordinate with sales and support teams, and analyze client feedback to drive business growth. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

How much do client directors get paid?

Client Directors typically earn a salary ranging from $80,000 to $150,000 annually, depending on experience, industry, and location. They often receive performance bonuses and benefits, with higher compensation for those managing large accounts or working in competitive markets.

What is the difference between Director Client Success Salary vs Client Success Manager?

AspectDirector Client SuccessClient Success Manager
Typical Salary Range$80,000 - $150,000$50,000 - $90,000
Required CredentialsBachelor's degree; often advanced degrees or certificationsBachelor's degree; relevant certifications beneficial
Work EnvironmentStrategic leadership, cross-department collaborationCustomer interaction, account management
Industry UsageUsed in SaaS, tech, and enterprise servicesCommon across similar industries

The main difference between a Director Client Success and a Client Success Manager lies in their level of responsibility and salary. Directors typically oversee multiple teams and set strategic goals, earning higher salaries, while Managers focus on day-to-day client interactions and account management. Both roles require relevant experience and certifications, but the scope and compensation differ significantly.

More about Director Client Success Salary jobs
What cities are hiring for Director Client Success Salary jobs? Cities with the most Director Client Success Salary job openings:
What are the most commonly searched types of Client Success Salary jobs? The most popular types of Client Success Salary jobs are:
What states have the most Director Client Success Salary jobs? States with the most job openings for Director Client Success Salary jobs include:
What job categories do people searching Director Client Success Salary jobs look for? The top searched job categories for Director Client Success Salary jobs are:
Director Client Success Salary jobs near you
Infographic showing various Director Client Success Salary job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director, Client Success

Selerix

On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Job Title: Director, Client Success - BenAdmin
Department: Client Success
Reports To: Vice President, Client Success
Location: Plano, TX Columbia, SC Indianapolis, IN New Orleans, LA Remote
What It Means to Be a Director at Selerix
The Director level at Selerix is a functional leadership role. Directors lead a function or multiple teams, are accountable for operational outcomes and cross-functional delivery, and are responsible for developing the team that reports to them. The critical shift at this level is from doing the work yourself to building the systems, coaching, and standards that let others deliver it at scale - and from functional advocacy to enterprise thinking. Directors are expected to lead with data: using metrics to identify root causes, make resourcing decisions, and communicate the state of their function with clarity at the executive level.
Job Summary
The Director, Client Success - BenAdmin leads one of three BenAdmin Client Success teams, owning retention, lifecycle delivery quality, and client satisfaction across Selerix's core benefits administration portfolio. This role builds and develops a team of Client Success Managers, contributes to the operating systems and playbooks that make delivery scalable, and ensures the BenAdmin CSM team functions as the relationship quarterback for the full client experience - coordinating with ACA, System Configuration, Data Services, Shared Services, and the Benefits Support Center. This role also plays a central part in embedding Diversified Services offerings - Engage adoption, FSA/HSA, and COBRA awareness - into the BenAdmin client touch point framework as a growth channel for those product lines.
What Your Days Look Like
Developing your CSMs. You're coaching Client Success Managers on client engagement, escalation management, renewal and retention execution, and ownership of portfolio outcomes. Your 1:1s cover portfolio health, individual performance, and development, not just status. You see who's managing their book well and who's in reactive mode, and you intervene before the client does.
Owning your team's performance. You're tracking retention, lifecycle milestone delivery, escalation patterns, and health scores, and when something is off, you're identifying root cause and driving a fix. You're in regular cross-functional conversations with System Configuration, Data Services, ACA, and Sales, and you own the escalation path when delivery issues affect the client experience across your portfolio.
Operating as a leadership team member. The First Team principle applies at this level. You're not just an advocate for your team, you're contributing to how the broader organization runs. You're building peer relationships with other BenAdmin CS leaders and cross-functional partners, and bringing patterns and risks forward proactively rather than after they become crises.
Key Responsibilities
  • Coach direct reports on client engagement, escalation management, renewal and retention execution, and accountability for portfolio outcomes
  • Build succession depth across the CSM team so the function isn't dependent on any single person
  • Own the hiring standard for the team and ensure every new hire has a structured 30/60/90-day onboarding plan
  • Hold CSMs accountable for client engagement quality, book-of-business health, and revenue retention
  • Own the team's operating cadence, including 1:1s, team meetings, and cross-functional check-ins
  • Deliver on the BenAdmin client experience standard across the full lifecycle, from implementation through renewal and expansion
  • Ensure your CSMs function as the unified relationship owner for clients using multiple Selerix services
  • Ensure COBRA, FSA/HSA, and Engage are systematically introduced across the client touchpoint framework
  • Own your team's contribution to gross and net revenue retention, tracking and reporting monthly
  • Contribute to the renewal management standard, including 120-day advance renewal preparation and forecasting
  • Identify expansion signals across your portfolio and partner with Sales on commercial follow-up
  • Contribute to client health scoring standards, moving the function toward a systematic early warning model
  • Coordinate with Shared Services on task routing to preserve CSM capacity for relationship work
  • Build peer relationships across the BenAdmin CS team and with cross-functional leaders to keep norms and playbooks consistent
What Success Looks Like in Year One
Retention performance within your team's portfolio is visible, legible, and improving. Your CSMs have clear goals, regular development conversations, and are being actively coached, not just managed. Selerix's additional services offerings are systematically embedded in the client touchpoint framework across your book, not left to individual initiative. Your cross-functional relationships are collaborative and accountable, and executive leadership is never surprised.
Qualifications
  • 5+ years in progressively senior leadership roles, including at least 2 years directly leading a team of client-facing individual contributors managing a combined book of business up to $20M
  • Demonstrated track record of building a high-performing CS team, not just inheriting or maintaining one
  • Deep experience in benefits administration, HR technology, or SaaS client success, sufficient to set the quality standard and recognize gaps
  • Experience managing cross-functional complexity across System Configuration, Data Services, ACA, Shared Services, and Benefits Support Center
  • Data fluency, with comfort using metrics to diagnose problems, make decisions, and communicate with executive leadership
  • Cross-functional credibility, with the ability to build peer relationships and drive outcomes across multiple teams
  • Executive communication skills, with the ability to distill complex functional realities clearly for VP and C-suite audiences
Nice to Have
  • Familiarity with ACA compliance
  • Experience with HubSpot, Monday.com, and TrakStar
  • Experience building or evolving a client health scoring model
Education
Bachelor's degree or equivalent experience
Must be eligible for US employment
Benefits
    • Medical, Dental and Vision insurance
    • 4 weeks paid time off (PTO)
    • 9 paid holidays
    • Tuition Reimbursement
    • 401K (with match)
    • Basic Life
    • Long-Term Disability

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