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Director Client Success Salary Jobs (NOW HIRING)

Selerix

Director, Client Success - BenAdmin Department: Client Success Reports To: Vice President, Client Success Location: Plano, TX Columbia, SC Indianapolis, IN New Orleans, LA Remote Job Summary The ...

CareMetx

Director, Client Success

Bethesda, MD · On-site

Director, Client Success POSITION SUMMARY: The Director, Client Success, reporting to the SVP, Account Management, serves as the primary strategic relationship owner for all assigned pharma ...

CareMetx LLC

Director, Client Success

Director, Client Success POSITION SUMMARY: The Director, Client Success, reporting to the SVP, Account Management, serves as the primary strategic relationship owner for all assigned pharma ...

Dow Jones

Director, Client Success

New York, NY

The role reports directly to the Executive Director of Client Success. You Will: Strategic Client Leadership * Independently direct and supervise the post-sale client experience in designated ...

Superpower

Director, Client Success

San Francisco, CA · On-site

This is the founding Client Success role. It is not a relationship-management seat. It is the ... Competitive salary and equity in a company scaling toward generational impact. About Superpower ...

Emplova

Client Success Director

Huntington Station, NY · On-site

$80K - $100K/yr

About the RoleWe are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor. This role blends strategic advisory ...

Emplova

Client Success Director

Huntington, NY · On-site

About the Role We are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor. This role blends strategic advisory ...

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Director Client Success Salary information

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$38.5K

$121.4K

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How much do director client success salary jobs pay per year?

As of Jul 27, 2026, the average yearly pay for director client success salary in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What profession makes $300,000 a year?

In the context of a Director of Client Success, salaries can reach or exceed $300,000 annually for those with extensive experience, strong leadership skills, and a track record of delivering results. High-level roles in technology, finance, and executive management often offer compensation in this range, especially with bonuses and stock options included.

What does a director of customer success make?

A director of customer success typically earns a salary ranging from $100,000 to $180,000 annually, depending on the industry, company size, and location. They often oversee customer retention strategies, manage teams, and utilize CRM tools to ensure client satisfaction and growth.

What does a director of client success do?

A director of client success oversees client relationships, ensuring customer satisfaction and retention. They develop strategies to improve service delivery, coordinate with sales and support teams, and analyze client feedback to drive business growth. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

How much do client directors get paid?

Client Directors typically earn a salary ranging from $80,000 to $150,000 annually, depending on experience, industry, and location. They often receive performance bonuses and benefits, with higher compensation for those managing large accounts or working in competitive markets.

What is the difference between Director Client Success Salary vs Client Success Manager?

AspectDirector Client SuccessClient Success Manager
Typical Salary Range$80,000 - $150,000$50,000 - $90,000
Required CredentialsBachelor's degree; often advanced degrees or certificationsBachelor's degree; relevant certifications beneficial
Work EnvironmentStrategic leadership, cross-department collaborationCustomer interaction, account management
Industry UsageUsed in SaaS, tech, and enterprise servicesCommon across similar industries

The main difference between a Director Client Success and a Client Success Manager lies in their level of responsibility and salary. Directors typically oversee multiple teams and set strategic goals, earning higher salaries, while Managers focus on day-to-day client interactions and account management. Both roles require relevant experience and certifications, but the scope and compensation differ significantly.

More about Director Client Success Salary jobs
What cities are hiring for Director Client Success Salary jobs? Cities with the most Director Client Success Salary job openings:
What are the most commonly searched types of Client Success Salary jobs? The most popular types of Client Success Salary jobs are:
What states have the most Director Client Success Salary jobs? States with the most job openings for Director Client Success Salary jobs include:
What job categories do people searching Director Client Success Salary jobs look for? The top searched job categories for Director Client Success Salary jobs are:
Director Client Success Salary jobs near you
Infographic showing various Director Client Success Salary job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director, Client Success

Selerix

On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Job Title: Director, Client Success - BenAdmin
Department: Client Success
Reports To: Vice President, Client Success
Location: Plano, TX Columbia, SC Indianapolis, IN New Orleans, LA Remote
Job Summary
The Director, Client Success - BenAdmin leads the BenAdmin Client Success function, owning retention, lifecycle delivery quality, and client satisfaction across Selerix's core BenAdmin portfolio. This role is accountable for building and developing the management layer of the BenAdmin CS team, establishing the operating systems and playbooks that make delivery scalable, and ensuring that the BenAdmin CSM team functions as the effective relationship quarterback for the full client experience, including coordination with ACA, System Configuration, Data Services, and the Benefits Support Center.
This role also plays a central part in ensuring that Diversified Services offerings - Engage adoption, FSA/HSA, and COBRA awareness - are systematically embedded in the BenAdmin client touch point framework as a growth channel for those product lines.
Key Responsibilities
  • Coach direct report managers on the practice of management, including 1:1s, feedback, accountability, performance conversations, and team development.
  • Build succession depth for all key management roles so the function is not dependent on any single manager.
  • Own the hiring standard for the function, ensuring every new hire has a structured onboarding plan with clear 30/60/90-day milestones.
  • Hold managers accountable for the performance of their teams and the quality of the management practices that produced those results.
  • Own the operating cadence of the function, including team meetings, leadership meetings, cross-functional check-ins, and performance review cycles.
  • Build processes and systems that allow the function to scale, reducing reliance on individual heroics or tribal knowledge.
  • Own the standard for BenAdmin client experience across the full lifecycle, from implementation handshake through renewal and expansion.
  • Build and maintain the BenAdmin client lifecycle playbook to reflect best-in-class delivery.
  • Own the integrity of the BenAdmin CSM quarterback model, ensuring CSMs function as the unified relationship owner for clients with multiple Selerix services.
  • Establish the standard touch point framework that ensures COBRA, FSA/HSA, and Engage are systematically introduced to BenAdmin clients.
  • Own the BenAdmin function's contribution to gross and net revenue retention, tracking and reporting performance monthly.
  • Build the renewal management standard, ensuring every manager holds their team to 120-day advance renewal preparation and accurate forecasting.
  • Identify and surface systemic expansion signals across the BenAdmin portfolio, partnering with Sales on commercial follow-up.
  • Build or evolve client health scoring for the BenAdmin portfolio, moving the function toward a systematic early warning model.
  • Coordinate with Shared Services on task routing to preserve CSM capacity for relationship and strategy work.
  • Operate as a First Team member, prioritizing the success of the broader leadership team alongside functional advocacy.
  • Build peer relationships with the Director, Client Success - ACA to ensure consistent team norms and coordinated client experiences.

Qualifications
  • 5+ years in progressively senior leadership roles, with at least 2 years leading managers or managing a multi-team function.
  • Demonstrated track record of building a high-performing CS function, not just inheriting or maintaining one.
  • Deep experience in benefits administration, HR technology, or SaaS client success, sufficient to set the quality standard and develop managers in the work.
  • Experience managing cross-functional complexity across System Configuration, Data Services, ACA, and Benefits Support Center.
  • Experience using data to manage a function and communicate function health to executive stakeholders.
  • Strong management development skills, with the ability to coach managers rather than manage individual contributors.
  • Data fluency, with comfort using metrics to diagnose problems, make decisions, and communicate with executive leadership.
  • Cross-functional credibility and the ability to build peer relationships and drive outcomes across multiple functions.
  • Executive communication skills, with the ability to distill complex functional realities clearly for VP and C-suite audiences.
  • Familiarity with ACA compliance a plus.
  • Experience with HubSpot, Monday.com, and TrakStar a plus.
  • Experience building or evolving a client health scoring model a plus.
  • Bachelor's degree or equivalent experience.

Must be eligible for US employment
We offer the following benefits:
  • Medical, Dental and Vision insurance
  • 4 weeks paid time off (PTO)
  • 9 paid holidays
  • Tuition Reimbursement
  • 401K (with match)
  • Basic Life
  • Long-Term Disability

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