Director Client Success Salary Jobs (NOW HIRING)

As Director, Client Success & Partnerships, you will own end-to-end growth across a portfolio of enterprise, mid-tier and emerging clients or agencies-balancing new business acquisition with long-term client success, expansion, and retention. You will partner closely with clients and merchandising to understand business priorities and brand strategies, crafting data-driven plans across Media, Incentives, and Insights. You'll lead a high-performing team, orchestrate cross-functional execution, and influence product innovation to deliver measurable, outcomes-based value.

You thrive at building executive relationships, unlocking incremental budgets, and coaching teams to become trusted advisors-translating data into compelling stories that drive investment decisions.

Key Responsibilities

1) New Business & Partnerships (Hunting)

• Own the regional/vertical commercial strategy and pipeline for clients or agencies; drive new logo acquisition.
• Prospect and develop new senior stakeholders (e.g., brand, shopper, performance, and agency teams) to unlock national budgets and alternative profit streams.
• Create and execute territory/account plans to exceed revenue, market share, and margin targets; actively manage forecasting and pipeline hygiene in CRM.
• Lead complex deal cycles to closure; negotiate terms that balance client outcomes with profitability.
• Serve as an executive point of escalation and strategic advisor during key pursuits and renewals.

2) Client Success, Growth & Retention (Farming)

• Lead the vertical's organic growth strategy across Media, Incentives, and Insights; deliver high retention rates through exceptional client experience.
• Ensure the team deeply understands client business objectives, category dynamics, and channel strategies to design the right plans and activation mix.
• Partner with senior merchandising and client leaders (or agencies) to identify upsell/cross-sell opportunities, test innovative tactics, and expand multi-product adoption.
• Engage with internal stakeholders (e.g., category/merchandising counterparts where applicable) to align on joint growth strategies and triage off-strategy investment.

3) Team Leadership & Talent Development

• Build, inspire, and retain a diverse team of Client Success & Client Partners; recruit, train, coach, and scale capabilities (data-driven storytelling, executive communication, planning, and optimization).
• Drive productivity and efficiency across workflows, processes, and playbooks; set clear goals, operating rhythms, and performance standards.
• Foster a culture of customer-obsession, continuous learning, and ownership; create career development pathways and succession plans.

4) Cross-Functional Orchestration & Product Influence

• Partner with Product, Sales, Marketing, Data Science, and Campaign Operations to shape offerings, design solutions, and ensure flawless execution.
• Bring voice of customer back to product roadmaps; pilot innovations that strengthen marketplace position.
• Identify and remove cross-functional barriers; establish ways of working, documentation, and governance for your vertical that scale.

5) Strategy, Planning & Operations

• Own quarterly/annual revenue planning, forecast accuracy, and pipeline coverage; monitor CAC/payback and margin guardrails.
• Standardize QBRs, executive readouts, and campaign learning agendas; ensure actionable insights and ROI narratives.
• Maintain CRM discipline, pricing consistency, and contract best practices.

6) Industry & Thought Leadership

• Stay ahead of digital marketing trends (retail media, loyalty marketing performance marketing, insights, measurement, identity/clean rooms, CTV/social/display, onsite/offsite).
• Represent the company at strategic client meetings and industry forums; develop POVs and thought leadership that influence investment strategies.

Qualifications, Skills & Experience

• 8-10+ years relevant experience in digital media/advertising, marketing analytics, and/or incentives/insights, with 5+ years in sales or account management.
• 3+ years managing teams of 4+; proven track record of hiring, coaching, and scaling client-facing teams.
• Demonstrated success exceeding revenue targets, closing complex deals, and leading renewals/expansions across enterprise portfolios.
• Acute understanding of the marketing, insights and agency landscapes and how national budgets flow across brand, shopper, performance, and retail media teams.
• Data-to-insights acumen; adept at building outcome-oriented recommendations and executive narratives.
• Strong executive presence, strategic thinking, and stakeholder influence; excellent communication and presentation skills.
• Project/program management experience; thrives in fast-paced environments with tight deadlines.
• CRM proficiency (e.g., Salesforce) for pipeline, forecasting, and account planning.
• Bachelor's Degree (B.A./B.S.) or equivalent experience.
• Willingness to travel 35-50%.

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