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It Problem Manager Jobs (NOW HIRING)

ASM Research

Problem Manager

The Problem Manager works closely with incident management, change management, and other IT teams to prioritize problems based on impact and urgency, and to implement proactive measures to improve ...

ASM Research

Problem Manager, Sr

The Problem Mgmt. Lead / Problem Manager, Senior leads the end-to-end problem management function ... EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will ... Job ID 2026-21212 Work Type On-Site Company Description Work Where it Matters Akima Global ...

Solera

Manager, Problem Management

Westlake, TX · On-site

Use data to drive priorities and focus team effort where it matters most Process Ownership & Maturity * Establish and enforce problem management standards, processes, and governance * Ensure ...

Solera

Manager, Problem Management

Westlake, TX

Use data to drive priorities and focus team effort where it matters most Process Ownership & Maturity * Establish and enforce problem management standards, processes, and governance * Ensure ...

Apex Informatics

Project Leader - ITSM

Boca Raton, FL · On-site

IT Problem Management: In-depth knowledge of problem analysis, root cause identification, and long-term remediation strategies. Capable of driving proactive measures to prevent future incidents and ...

Dtcc

Problem Management Associate

Dallas, TX · On-site

$15.75 - $20.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

Dtcc

Problem Management Associate

Tampa, FL · On-site

$14.25 - $19/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$14.25 - $19/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

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It Problem Manager information

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$20K

$74.7K

$138K

How much do it problem manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for it problem manager in the United States is $74,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
More about It Problem Manager jobs
What cities are hiring for It Problem Manager jobs? Cities with the most It Problem Manager job openings:
What states have the most It Problem Manager jobs? States with the most job openings for It Problem Manager jobs include:
What job categories do people searching It Problem Manager jobs look for? The top searched job categories for It Problem Manager jobs are:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $74,718 per year, or $35.9 per hour.

Problem Manager

ASM Research

Remote

Full-time

Re-posted 23 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 223 rated it services

Job description

The Problem Manager is responsible for identifying, analyzing, and resolving problems within the IT infrastructure to prevent incidents from recurring. This role manages the lifecycle of all problems, from initial detection through to resolution, ensuring that root causes are identified and permanent fixes are implemented. The Problem Manager works closely with incident management, change management, and other IT teams to prioritize problems based on impact and urgency, and to implement proactive measures to improve overall system stability and performance.
Key Responsibilities
  • Manage the lifecycle of all problems from initial detection through resolution
  • Conduct root cause analysis (RCA) on IT infrastructure issues
  • Develop and implement permanent corrective actions
  • Prioritize problems based on impact and urgency
  • Collaborate with incident management teams on integration
  • Develop process improvements to prevent problem recurrence
  • Maintain comprehensive problem records and documentation
  • Generate problem management reports and metrics

Required Qualifications
  • Bachelor's degree in IT, Computer Science, or Business Administration (or equivalent experience)
  • 4+ years of experience in problem management or incident management
  • Strong understanding of ITIL frameworks and best practices
  • Proficiency with problem and incident management tools and systems
  • Expert-level root cause analysis skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple issues simultaneously
  • Experience with federal IT environments

Job Specific Skills
  • Root Cause Analysis & Problem Solving
  • ITIL Framework Knowledge
  • Incident Management Integration
  • Problem Lifecycle Management
  • Technical Infrastructure Knowledge

Preferred Skills
  • ITIL Foundation or Certified Problem Manager certification
  • CASTLE-NET IT environment familiarity
  • ServiceNow or similar ticketing system expertise
  • Federal contracting background
  • Change Management experience

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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