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It Problem Manager Jobs (NOW HIRING)

BC Forward

IT Problem Manager

Jersey City, NJ

$46.34/hr

Job Title: Production / Technical Support III - Problem Manager Location: Jersey City, NJ Duration: Contract - 12 months Pay Range: $46.34/hr (W2) Job ID: 373834 About BCforward BCforward is a ...

BC Forward

IT Problem Manager

Jersey City, NJ

$46.34/hr

Job Title: Production / Technical Support III - Problem Manager Location: Jersey City, NJ Duration: Contract - 12 months Pay Range: $46.34/hr (W2) Job ID: 373833 About BCforward BCforward is a ...

ASM Research

Problem Manager

The Problem Manager works closely with incident management, change management, and other IT teams to prioritize problems based on impact and urgency, and to implement proactive measures to improve ...

ASM Research

Problem Manager, Mid

Experience working in highly regulated federal IT environments. * Relevant certifications such as ITIL Foundation or Certified Problem Manager. Compensation Ranges Compensation ranges for ASM ...

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$74.7K

$138K

How much do it problem manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for it problem manager in the United States is $74,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
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What states have the most It Problem Manager jobs? States with the most job openings for It Problem Manager jobs include:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in the United States as of June 2026, with employment types broken down into 62% Full Time, 36% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $74,718 per year, or $35.9 per hour.

IT Problem Manager

BC Forward

Jersey City, NJ

$46.34/hr

Other

Posted 22 days ago

Job description

Job Title: Production / Technical Support III - Problem Manager Location: Jersey City, NJ Duration: Contract - 12 months Pay Range: $46.34/hr (W2) Job ID: 373834 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description We are seeking a Problem Manager to join our team. The ideal candidate will have strong experience in ITIL-aligned Problem, Incident, and Change Management and a proven ability to lead root cause investigations, implement permanent fixes, and reduce repeat incidents. Responsibilities: Own the end-to-end Problem Management lifecycle in alignment with ITIL standards.

Lead major problem investigations and drive timely, documented root cause identification. Establish and maintain problem categorization, prioritization, and severity frameworks. Facilitate RCA using structured methods such as 5 Whys and Fishbone diagrams.

Ensure traceability between incidents, problems, and known errors. Partner with Engineering, Application, Infrastructure, and Business teams to define and implement permanent fixes. Track remediation actions to closure with accountability, timelines, and risk mitigation.

Document and manage interim workarounds and Known Error records. Analyze incident, alert, and trend data to identify emerging risks proactively. Drive improvements to monitoring, automation, controls, and platform resilience.

Reduce repeat incidents and operational noise through systemic remediation. Provide executive-level summaries on themes, risk exposure, and remediation progress. Participate in governance forums, service reviews, and risk discussions.

Continuously improve Problem Management processes, metrics, reporting, and documentation. Ensure integration with Incident, Change, Release, and Risk Management practices. Required Skills & Qualifications: ITIL methodology proficiency with hands-on Incident, Problem, and Change Management.

3-5 years leading Problem Management analysis and enterprise-scale RCA. Strong analytical and problem-solving skills with a strategic mindset. Experience conducting structured investigations using 5 Whys or similar methods.

Ability to deliver cross-functional solutions and drive thematic analysis horizontally. Working knowledge of Splunk or similar research and analysis tools. Excellent written and verbal communication with the ability to translate complex issues for diverse stakeholders.

Proven ability to work independently and in team settings with strong facilitation skills. Process orientation with commitment to documentation and SLA adherence. Preferred Skills: Experience with ServiceNow, BMC Remedy, and Microsoft Office Suite.

Knowledge of automation, self-healing, or proactive monitoring systems. Background in Release/Deployment and Operational Readiness. Customer-centric approach with experience in large enterprise environments.

Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits.

Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects.

About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.

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