ZipRecruiter

Log In

1

It Problem Manager Jobs in Michigan (NOW HIRING)

Gentex

Cyber Security Manager

Auburn Hills, MI · On-site

$105K - $142K/yr

POSITION OVERVIEW The Cyber Security Manager is a specialist responsible for managing all PS&S ... HOW YOU'LL DO IT * Problem solving - Defining a problem, determining the cause, identifying ...

Gentex Corporation

Cyber Security Manager

Auburn Hills, MI

$105K - $142K/yr

Cyber Security Manager You want to love what you do and love where you work. Gentex gives you the ... How You'll Do It * Problem solving - Defining a problem, determining the cause, identifying ...

Gentex Corporation

Cyber Security Manager

Auburn Hills, MI · On-site

$105K - $142K/yr

POSITION OVERVIEW The Cyber Security Manager is a specialist responsible for managing all PS&S ... HOW YOU'LL DO IT * Problem solving - Defining a problem, determining the cause, identifying ...

Corning

$13.75 - $18.25/hr

Willingness to learn IT operational processes, documentation standards, and enterprise support ... Understanding of ITIL concepts such as incident management, change management, and problem ...

ThyssenKrupp

IT

Southfield, MI · On-site

The Portfolio Manager is an important conduit between IT and the Business Unit or group and should ... problem-solving capabilities * Technically competent with various software programs, including but ...

Stellantis

IT Tools Project Manager

Auburn Hills, MI · On-site

$93K - $110K/yr

Manage the reliability and evolution of Quality digital tools. Lead the integration and enhancement ... problem-solving teams in resolving customer issues faster and more efficiently on a global scale.

Gentex

Maintenance Technician

Zeeland, MI · On-site

Leverage Inventory Management System to locate and source available machine components. * Mentor ... HOW YOU'LL DO IT * Problem solving: Defining a problem, determining the cause, identifying ...

Gentex Corporation

Maintenance Technician

Zeeland, MI · On-site

Leverage Inventory Management System to locate and source available machine components. * Mentor ... HOW YOU'LL DO IT * Problem solving: Defining a problem, determining the cause, identifying ...

Gentex

Image Quality Tuning Engineer II

Zeeland, MI · On-site

$66K - $85K/yr

HOW YOU'LL DO IT * Problem Solving - Defining a problem, determining the cause, identifying ... Individual Efficiency - Effectively managing time and resources so that individual work is ...

Dow

IT Executive Support Service Manager

Midland, MI · On-site

We're a community of relentless problem solvers that offers the daily opportunity to contribute ... The IT Executive Support Manager leads the delivery of high touch, white glove IT services for the ...

Avanzar Interior Technologies

IT Manager

Romulus, MI

$91K - $112K/yr

Drive problem management resolution and permanent corrective actions. * Provides key Plant IT contact for internal and external Adient Customers . * Ensures Company IT activities are communicated in ...

Adient

IT Manager

Romulus, MI · On-site

$91K - $112K/yr

Drive problem management resolution and permanent corrective actions. * Provides key Plant IT contact for internal and external Adient Customers * Ensures Company IT activities are communicated in a ...

next page

Showing results 1-20

All JobsIt Problem Manager JobsIt Problem Manager Jobs in Michigan

It Problem Manager information

See Michigan salary details

$17.4K

$65.1K

$120.3K

How much do it problem manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for it problem manager in Michigan is $65,124.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $78,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What cities in Michigan are hiring for It Problem Manager jobs? Cities in Michigan with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Michigan as of June 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $65,124 per year, or $31.3 per hour.
Cyber Security Manager

Cyber Security Manager

Gentex

Auburn Hills, MI • On-site

$105K - $142K/yr

Full-time

Posted 21 days ago

Gentex rating

7.6

Company rating: 7.6 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

66th of 139 rated electronics manufacturers

Job description

You want to love what you do and love where you work. Gentex gives you the best of both worlds. A global technology company headquartered in Zeeland, Michigan, Gentex is an 8-time winner of the Top Workplaces in Michigan.

POSITION OVERVIEW

The Cyber Security Manager is a specialist responsible for managing all PS&S engineering activities for any assigned program.

WHAT YOU'LL DO

  • Deliver aligned CS & progress for GENTEX projects, which is accomplished by:
    • Identifying, planning & scheduling all CS tasks for existing and new programs.
    • Aligning and documenting the strategy on how planned CS activities will be executed.
    • Defining and tracking valuable PS & KPIs for assigned programs.
  • Perform proactive communication, interpretation, documentation & delegation, which is accomplished by:
    • Identifying and managing program stakeholders for the planned CS activities.
    • Delegating the planned activities to other team members.
  • Other duties as assigned.

HOW YOU'LL DO IT

  • Problem solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.
  • Quality focus - Promoting and maintaining high standards of work, looking for ways to improve products and services, while encouraging coworkers to do so as well.
  • Situational adaptability - Ability to work with evolving systems, processes and structures, demonstrating the flexibility to adapt to changing environments, requirements and regulations.
  • Conceptual thinking - Finding effective solutions by taking a holistic, abstract, or theoretical perspective.
  • Maintaining a high level of honesty, integrity, and confidentiality with respect to company matters.
  • Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.

WHAT TO BRING

  • Bachelor's degree in Cybersecurity, Software Engineering, Electrical Engineering, Computer Science, or a related field.
  • 5+ years of professional experience in cybersecurity or information security roles.
  • Comprehension of TIER 1 and OEM PS&S-relevant processes and standards.
  • Ability to travel domestically and internationally, as necessary.
  • Proficiency with Microsoft Office Suite.


WHAT WILL HELP

  • Master's degree in Cybersecurity, Software Engineering, Electrical Engineering, Computer Science, or a related field.
  • Relevant certifications (e.g., CompTIA Security+, CEH).
  • Familiarity with cybersecurity frameworks (e.g., ISO21434, ISO27001).
  • Excellent analytical, problem-solving, and communication skills.
  • Proven ability to work collaboratively in a team environment.


Gentex is an equal opportunity employer

Gentex extends equal employment opportunities to qualified applicants and employees regardless of an individual's race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.

Assistance

Gentex is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at recruiting@gentex.com. Gentex will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.

Understand your right to work

At Gentex, we use E-verify to confirm you're authorized to work in the U.S.

E-Verify - English & Spanish

Right to Work - English

Right to Work - Spanish

What Gentex employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply