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It Problem Manager Jobs in Michigan (NOW HIRING)

TridentCare

IT Fulfillment Specialist

Southfield, MI · On-site

Job summary The IT Fulfillment Specialist is responsible for executing end-to-end IT service ... Maintains reliable asset records and manages stock effectively. * Problem Solving: Troubleshoots ...

Trident Care

IT Fulfillment Specialist

Southfield, MI · On-site

$57K - $65K/hr

Job summary The IT Fulfillment Specialist is responsible for executing end-to-end IT service ... Maintains reliable asset records and manages stock effectively. * Problem Solving: Troubleshoots ...

State of Michigan

IT Operations Manager

Lansing, MI

$100K - $140K/yr

... problem management, and escalation Monitors workload, staffing levels, and skill requirements ... IT organizations Supports the development, implementation, and enforcement of IT policies ...

State of Michigan

IT Operations Manager

Lansing, MI · On-site

$100K - $140K/yr

Ensures appropriate processes are in place for incident management, change management, problem ... Supports the development, implementation, and enforcement of IT policies, standards, and best ...

Jolera Inc.

... depth IT assessments and strategic planning, meticulous IT device and infrastructure management ... and problem management framework. - Excellent written communication, with the ability to own ...

360 IT Professionals

Business analyst

Lansing, MI

Company Description 360 IT Professionals is a Software Development Company based in Fremont ... Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ...

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Showing results 1-20

All JobsIt Problem Manager JobsIt Problem Manager Jobs in Michigan

It Problem Manager information

See Michigan salary details

$17.4K

$65.1K

$120.3K

How much do it problem manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for it problem manager in Michigan is $65,124.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $78,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What cities in Michigan are hiring for It Problem Manager jobs? Cities in Michigan with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Michigan as of June 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $65,124 per year, or $31.3 per hour.
IT Dispatcher/Service Coordinator

IT Dispatcher/Service Coordinator

Proactive Technology Management

Bingham Farms, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Proactive Technology Management is looking for an experienced Dispatcher/Service Coordinator to join our team. Our team answering the phones is our front-line defense and first impression with our clients. This team sets the tone for the clients IT support experience. The ideal candidate would be responsible for managing incoming service requests via email and phone. On average, this role will be answering 120-150 calls per week and coordinating with our Remote Support helpdesk team to ensure an efficient response time and friendly customer service experience every time.

Location:

While this is a fully remote position, we are looking for someone local in the Detroit Metro area.

Proactive Technology Is Different:

  • Monthly check-ins
  • Fun, team-based approach
  • Constantly learning
  • We are Nuts about IT

Requirements

This is a fast-paced position requiring experience, efficiency, and a lot of organizational skills.

Must Have:

  • Customer Service experience
  • Proficient typing skills
  • Friendly and positive attitude
  • Self-motivated
  • Strong multi-tasking and organizational skills
  • Ability to work in a fast-paced environment
  • Problem solver
  • Reliable internet connection

Good To Have:

  • Bachelor's degree
  • Call center experience
  • MSP experience
  • Familiarity with ConnectWise PSA

Responsibilities:

  • Answering phone calls
  • Client communication
  • Scheduling onsite visits
  • Creating tickets
  • Replying to emails
  • Monday - Friday schedule

Benefits

  • Full Medical Benefits
  • 2 Weeks Paid Vacation
  • Quarterly Bonus and Reviews
  • Full Time
  • Dental & vision insurance
  • 401(k) matching