ZipRecruiter

Log In

1

It Problem Manager Jobs Near Me

Mastech Digital

Be Seen First

IT Fusion Center Analyst

Columbus, OH · On-site

$26 - $30/hr

Job title: IT Fusion Center Analyst Job duration: 6+ months Contract with high possibility of ... Effective organizational skills, time management skills and problem-solving skills * Exceptional ...

Revel IT

Lead IT Analyst, hybrid | 1060805

Columbus, OH · Hybrid

... management. * Excellent verbal and written communication skills, with the ability to tailor the ... Superior troubleshooting problem-solving skills. Knowledge worker who is driven and can think and ...

Revel IT

ESG Sustainability Manager

Columbus, OH · On-site

$106K/yr

Manage Responsible Business reporting and disclosures, including ESG reports, regulatory filings ... Solid analytical and problem-solving skill * s.Excellent communication and teamwork skill * s.High ...

Revel IT

PC Technician | 1056723

Columbus, OH

$17.75 - $23.50/hr

... problem and incident resolution support for the client's Service Desk. Requests include ... Responsible for tracking corporate end user technology assets throughout lifecycle and maintain CMD ...

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Identify, troubleshoot, and resolve IT-related issues. * Document and track all support requests ... Follow IT service management (ITSM) best practices, including incident management, problem ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Identify, troubleshoot, and resolve IT-related issues. * Document and track all support requests ... Follow IT service management (ITSM) best practices, including incident management, problem ...

next page

Showing results 1-20

All JobsIt Problem Manager JobsIt Problem Manager Jobs Near Me

It Problem Manager information

See salary details

$20K

$74.7K

$138K

How much do it problem manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for it problem manager in the United States is $74,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $90,000.00 per year, depending on experience, location, and employer.
What are popular job titles related to It Problem Manager jobs? For It Problem Manager jobs, the most frequently searched job titles are:
What job categories do people searching It Problem Manager jobs look for? The top searched job categories for It Problem Manager jobs are:
What cities are hiring for It Problem Manager jobs? Cities with the most It Problem Manager job openings:
What states have the most It Problem Manager jobs? States with the most job openings for It Problem Manager jobs include:
It Problem Manager jobs near you
A map of the United States highlighting the number of It Problem Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of It Problem Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.
IT Functional Manager-NetSuite Order Management

IT Functional Manager-NetSuite Order Management

Orveon

Columbus, OH • On-site

Full-time

Posted 2 days ago

Job description

About Us
Orveon is a new kind of beauty company on a powerful mission: to change the way the world thinks about beauty. We dare to do things differently - pushing boundaries with purpose, inspiring creativity, and moving with intention in everything we do.
We are a collective of three premium and prestige beauty brands: bareMinerals, BUXOM, and Laura Mercier. With offices in New York, London, Singapore and Columbus, we combine the energy of an entrepreneurial spirit with the scale and ambition to change the way the world thinks about beauty.
Our culture is built on our IMPACT values - Innovative, Motivated, Passionate, Accountable, Collaborative, and Thoughtful. These aren't just words; they define how we show up for each other, for our brands, and for the world around us. We gain strength from our differences and believe that progress happens when we move as one. We are proud to offer a hybrid work model to support the work-life balance of our teams, and we are committed to fostering an inclusive, agile environment where everyone can thrive.
About the Role
We are seeking an experienced IT Functional Manager to support, optimize, and enhance our order-to-delivery workflows across all order channels-ecommerce (Amazon, Shopify), B2B EDI, and direct sales. This role is the business-facing expert for order management processes within NetSuite, working closely with the Enterprise Architecture, Senior Specialist IT Operations and the other IT Functional Manager to ensure systems and processes meet stakeholder needs. You will serve as the key liaison between sales, customer operations, and IT-translating business requirements into functional specifications, testing solutions, and supporting day-to-day operations
Primary Responsibilities
Business Process Analysis & Optimization
  • Analyze and optimize order-to-delivery processes within NetSuite across all order channels (ecommerce, EDI, direct), including sales order entry, order fulfillment, shipment management, and inventory tracking.
  • Serve as business subject matter expert for NetSuite Order Management module, order fulfillment workflows, and multi-channel order processing.
  • Identify opportunities for process improvements and system enhancements to reduce manual work, errors, and order fulfillment cycle time.
  • Partner with the Enterprise Architecture and the Senior Specialist IT Operations on functional requirements for NetSuite configuration, customization, and integration improvements.

Requirements Gathering & Documentation
  • Collaborate with customer operations, digital/ecommerce, and B2B teams to understand business needs and gather functional requirements.
  • Translate business requirements into clear functional specifications and process documentation.
  • Document current-state workflows, identify gaps, and propose future-state order management processes.
  • Create and maintain runbooks and troubleshooting guides for order management issues across all channels.

Testing & Quality Assurance
  • Lead functional testing for order management enhancements.
  • Develop test plans and test cases for end-to-end order-to-delivery scenarios across all channels (Amazon, Shopify, EDI, direct orders).
  • Work with the Enterprise Architecture and the Senior Specialist IT Operations to validate data flows, integrations, and system synchronization between NetSuite and external platforms.
  • Sign off on functional correctness before changes are deployed to production.

Stakeholder Training & Communication
  • Conduct training sessions on order management processes and system changes when required.
  • Act as the primary liaison between order management business users, IT (Integration Manager and NetSuite Admin), and external partners (ecommerce platforms, EDI partners, 3PL providers).
  • Communicate functional requirements, changes, and issue status clearly to both business and technical stakeholders.

Qualifications
  • Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent professional experience).
  • 5-10 years of IT business analysis, functional analysis, or systems support experience, with strong focus on order management, supply chain, or fulfillment processes.
  • Hands-on experience with NetSuite, including order entry, sales orders, fulfillment, and inventory management modules.
  • Understanding of multi-channel order processing (ecommerce, EDI, direct sales) and related business workflows.
  • Strong analytical and problem-solving abilities with a process-focused, detail-oriented approach.
  • Proficiency in functional testing, process mapping, and requirements documentation. Excellent communication and stakeholder management skills; ability to translate between business and technical language.
  • Ability to create clear, user-friendly documentation and training materials.

Preferred
  • Prior experience collaborating with integration specialists, architecture teams, or IT development teams.
  • Familiarity with ecommerce platforms (Amazon Seller Central, Shopify) and their order workflows.
  • Working knowledge of EDI (Electronic Data Interchange) order processing and EDI standards (e.g., 850, 856, 810).
  • Understanding of 3PL/fulfillment operations and warehouse management system (WMS) concepts.
  • Exposure to APIs, data mapping, or integration concepts (not required to implement, but valuable for communication).
  • NetSuite Administrator or functional certification.

Collaboration & Reporting
This role works closely with the Enterprise Architecture and the Senior Specialist IT Operations, who are responsible for integration architecture, APIs, middleware and EDI technical management. The Functional Manager serves as the business-side expert, focusing on order
management workflows, functional requirements, testing and stakeholder communication, -enabling the Enterprise Architecture and the Senior Specialist IT Operations to focus on the technical architecture and system implementation.
What Orveon Offers You
You are a creator of Orveon's success and your own. This is a rare opportunity to share your voice, accelerate your career, drive innovation and fostering growth. We're a human sized company so your work will have a big impact on the organization. We invest in the well-being of our Orveoners - both personally and professionally and provide tailored benefits to support all of you, such as:
  • "Hybrid First" Model - 3 days per week in office, balancing virtual and face-to-face interactions.
  • "Work From Anywhere" - Freedom to work six (6) weeks annually from the location of your choice.
  • Complimentary Products - Free and discounted products on new releases and fan-favorites.
  • Professional Development - Exposure to senior leadership, learning and development programs, and career advancement opportunities.
  • Community Engagement - Volunteer opportunities in the communities in which we live and work.

Pay Transparency - The following represents a good-faith estimate of the compensation range for this position.
At Orveon Global, we carefully consider a wide range of non-discriminatory factors when determining compensation. Actual salaries may vary based on factors including, but not limited to, geographic location, education, experience, skills, and qualifications
The pay range for this position is $98,000-$130,500. Supplemented with all the amazing benefits above for full-time employees!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply