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It Problem Manager Jobs in Euless, TX (NOW HIRING)

Solera

Manager, Problem Management

Westlake, TX · On-site

Use data to drive priorities and focus team effort where it matters most Process Ownership & Maturity * Establish and enforce problem management standards, processes, and governance * Ensure ...

Solera

Manager, Problem Management

Westlake, TX · On-site

Use data to drive priorities and focus team effort where it matters most Process Ownership & Maturity * Establish and enforce problem management standards, processes, and governance * Ensure ...

Dtcc

Problem Management Associate

Dallas, TX · On-site

$15.75 - $20.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

Merge IT

IT Install Technician - Plano, TX

Plano, TX · On-site

Merge IT is seeking an IT Install Technician to provide technical support for contact center ... problem management (if necessary). • Prioritize and perform specialized resolutions with ...

WorldLink

IT Innovation and Enablement Manager

Frisco, TX · On-site

$89K - $109K/yr

IT Innovation and Enablement Manager POSITION TYPE: Full Time LOCATION: Frisco, TX (Onsite ... Problem-solving and decision-making * Team development and coaching * Project and program ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Euless, TX

It Problem Manager information

See Euless, TX salary details

$18.5K

$69.1K

$127.7K

How much do it problem manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for it problem manager in Euless, TX is $69,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $83,300.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What job categories do people searching It Problem Manager jobs in Euless, TX look for?

The top searched job categories for It Problem Manager jobs in Euless, TX are:

What cities near Euless, TX are hiring for It Problem Manager jobs?

Cities near Euless, TX with the most It Problem Manager job openings:

It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Euless, TX as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $69,138 per year, or $33.2 per hour.

Manager, Problem Management

Solera

Westlake, TX • On-site

Full-time

Re-posted 10 days ago

Job description

Manager, Problem Management
Who We Are
Solera's Global IT organization supports a complex, multi-product environment across regions. Ensuring service stability and continuous improvement is critical to delivering a reliable customer experience.
The Role
We are seeking a Manager of Problem Management to lead a team responsible for identifying root causes, driving permanent fixes, and reducing repeat incidents across our global platform.
This is a hands-on leadership role focused on team performance, execution discipline, and accountability. You will ensure your team delivers high-quality problem management outcomes, while embedding consistent standards and ways of working across the organization.
What You'll Do
Team Leadership & Performance Management
  • Lead, manage, and develop a team of problem management analysts
  • Set clear expectations, goals, and performance standards for the team
  • Monitor individual and team performance, addressing gaps quickly and directly
  • Provide regular coaching, feedback, and support to improve capability and delivery
  • Ensure the team operates with a strong sense of ownership and accountability

Problem Management Execution
  • Ensure the team consistently identifies, logs, and prioritizes problems across incidents
  • Enforce high-quality root cause analysis (RCA) standards across all work
  • Maintain oversight of problem lifecycle to ensure timely progress and closure

Accountability & Delivery Discipline
  • Hold engineering and product teams accountable for root cause identification and fix delivery
  • Track corrective actions and intervene where progress stalls
  • Escalate risks and blockers clearly and early

Data, Reporting & Insight
  • Oversee analysis of incident trends to identify systemic issues
  • Ensure accurate, consistent reporting on problem management performance
  • Use data to drive priorities and focus team effort where it matters most

Process Ownership & Maturity
  • Establish and enforce problem management standards, processes, and governance
  • Ensure alignment with incident management and change processes
  • Drive consistency in how problem management is executed across teams

Cross-Functional Collaboration
  • Act as the key interface between problem management, NOC, engineering, and product teams
  • Challenge constructively to drive better outcomes
  • Ensure clear communication and alignment across stakeholders

What You'll Bring
Experience
  • 5+ years in IT operations, incident, or problem management roles
  • Previous experience managing or supervising a team
  • Proven track record of improving delivery performance and operational discipline

Technical & Operational Skills
  • Strong understanding of incident and problem management processes
  • Experience driving RCA quality and corrective action tracking
  • Ability to interpret operational data and turn it into actionable insights

Leadership & Behaviour
  • Strong people leader-sets expectations, holds people accountable, and drives performance
  • Direct, clear communicator who is comfortable giving candid feedback
  • Highly organized and structured in approach to work
  • Comfortable operating in a fast-paced, high-pressure environment
  • Focused on outcomes, not just activity

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or
eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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