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It Problem Manager Jobs in North Carolina (NOW HIRING)

LTM

IT Capacity Manager

Charlotte, NC · On-site

... incident and problem management with deep technical analysis of capacity related events • Own the ITIL aligned Capacity Performance Management process for the assigned LOB • Produce ...

Apex Systems

Major Incident Manager

Charlotte, NC · On-site

$56.16/hr

... it is useable by our technical staff and our end user community. Top Must-Haves: 3-5 years of ... Able to open Incident and Problem Tickets Stays calm in triage / troubleshooting activities ...

Apple Inc.

Senior Incident Manager

Cary, NC · On-site

$100 - $140/hr

... it's executed consistently and accurately, while continuously improving it. You'll lead incident ... Partner closely with Problem Management to translate post‑incident learnings into prevention work.

Syntricate Technologies

MES Support

Concord, NC · On-site

Handle problem management. • Knowledge of pharmaceutical manufacturing processes. • Familiarity with MES systems such as Pharmasuite, PMX, Syncade, Werum Client-X • Working knowledge of IT life ...

Thermo Fisher Scientific

Anly IT

Matthews, NC · On-site

... management methodologies • Demonstrated ability to gather, analyze and document business requirements • Excellent analytical and problem-solving skills with attention to detail • Strong verbal ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in North Carolina

It Problem Manager information

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$18.2K

$67.9K

$125.4K

How much do it problem manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for it problem manager in North Carolina is $67,904.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $81,800.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are popular job titles related to It Problem Manager jobs in North Carolina?

For It Problem Manager jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching It Problem Manager jobs in North Carolina look for?

The top searched job categories for It Problem Manager jobs in North Carolina are:

What cities in North Carolina are hiring for It Problem Manager jobs?

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It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in North Carolina as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $67,904 per year, or $32.6 per hour.

IT Capacity Manager

LTM

Charlotte, NC • On-site

Full-time

Re-posted 19 days ago

Job description

Job Summary:
LTM is seeking a highly experienced Senior IT Capacity Manager to provide leadership in capacity performance and resiliency across a major Line of Business within Global Technology Operations. The role involves ensuring that critical banking platforms maintain the required capacity, scalability, and resiliency while leading capacity planning and performance engineering efforts across various cloud and distributed systems.
Responsibilities:
• Lead capacity planning and performance engineering across distributed compute platforms LinuxWindows clustered systems highthroughput workloads
• VMware ESX infrastructure clusters hosts vSAN HADRS resource pools
• Internal cloudcontainer platforms Kubernetes OpenShift microservices
• External cloud environments AWS Azure GCP PaaSSaaS
• Use enterprise observability telemetry and APM tools to identify saturation points performance bottlenecks and optimization opportunities
• Ensure capacity sufficiency for client resiliency strategies including activeactive and activepassive architectures
• Multi data center failover and cross site workload mobility
• RTO/ RPO alignment and regulatory resiliency requirements
• Storage replication cross site network capacity and failover readiness
• Ability to model DR environments can sustain full LOB workloads during failover events regulatory testing and crisis scenarios
• Apply strong system design and infrastructure architecture expertise to guide platform scalability and performance engineering
• High availability and resiliency patterns
• Cloud modernization and hybrid architecture decisions
• Infrastructure lifecycle and capacity investment planning
• Business volume collection and workload characterization
• Influence architecture and engineering teams to embed capacity resiliency and performance considerations into platform designs
• Build multi year capacity forecasts aligned to business growth regulatory drivers and technology modernization initiatives
• Develop predictive models for compute storage network and container resource consumption
• Translate business demand into infrastructure requirements and capital planning recommendations
• Lead capacity planning for hardware reclamation including identifying underutilized end of life or decommission eligible assets
• Partnering with data center operations to reclaim repurpose or retire hardware
• Ensuring reclaimed capacity is reintegrated into planning models
• Supporting lifecycle optimization cost reduction and sustainability initiatives
• Maintain accurate capacity inventories and ensure reclamation activities align with client asset governance and risk controls
• Identify capacity risks systemic constraints and performance degradation patterns across hybrid environments
• Drive remediation plans with engineering operations and platform teams to maintain service stability and meet client resiliency standards
• Support incident and problem management with deep technical analysis of capacity related events
• Own the ITIL aligned Capacity Performance Management process for the assigned LOB
• Produce executiveready dashboards risk summaries and capacity health reports for senior technology leadership
• Ensure compliance with regulatory audit and operational risk requirements
• Serve as the capacity authority for the LOB influencing engineering architecture resiliency and cloud strategy decisions
• Partner with Finance Enterprise Architecture and Technology Operations on cost optimization rightsizing reclamation planning and lifecycle management
• Provide technical mentorship to analysts and engineers through expertisenot administrative oversight
• Agile experience and lead a mature agile team
Qualifications:
Required:
• 15 years of deep technical experience including Business Continuity Resiliency/Disaster Recovery (DR), capacity planning, system design, and infrastructure architecture
• Capacity management experience in hardware reclamation, ensuring efficient lifecycle management, decommissioning, and reuse of compute, storage, and network assets across data centers
• Experience with distributed compute platforms (Linux/Windows), clustered systems, high-throughput workloads
• Experience with VMware ESX infrastructure clusters, hosts, vSAN, HA/DRS, resource pools
• Experience with internal cloud/container platforms (Kubernetes, OpenShift, microservices)
• Experience with external cloud environments (AWS, Azure, GCP, PaaS/SaaS)
• Ability to use enterprise observability telemetry and APM tools to identify saturation points, performance bottlenecks, and optimization opportunities
• Experience in ensuring capacity sufficiency for client resiliency strategies including active-active and active-passive architectures, multi-data center failover, and cross-site workload mobility
• Ability to model DR environments that can sustain full LOB workloads during failover events, regulatory testing, and crisis scenarios
• Strong system design and infrastructure architecture expertise to guide platform scalability and performance engineering
• Experience in cloud modernization and hybrid architecture decisions
• Experience in infrastructure lifecycle and capacity investment planning
• Ability to build multi-year capacity forecasts aligned to business growth, regulatory drivers, and technology modernization initiatives
• Ability to develop predictive models for compute, storage, network, and container resource consumption
• Ability to translate business demand into infrastructure requirements and capital planning recommendations
• Experience in leading capacity planning for hardware reclamation including identifying underutilized, end-of-life, or decommission eligible assets
• Experience in partnering with data center operations to reclaim, repurpose, or retire hardware
• Ability to maintain accurate capacity inventories and ensure reclamation activities align with client asset governance and risk controls
• Ability to identify capacity risks, systemic constraints, and performance degradation patterns across hybrid environments
• Experience in driving remediation plans with engineering, operations, and platform teams to maintain service stability and meet client resiliency standards
• Experience in producing executive-ready dashboards, risk summaries, and capacity health reports for senior technology leadership
• Ability to ensure compliance with regulatory audit and operational risk requirements
• Experience in serving as the capacity authority for the LOB, influencing engineering, architecture, resiliency, and cloud strategy decisions
• Experience in partnering with Finance, Enterprise Architecture, and Technology Operations on cost optimization, rightsizing, reclamation planning, and lifecycle management
• Ability to provide technical mentorship to analysts and engineers through expertise, not administrative oversight
• Agile experience and ability to lead a mature agile team
Company:
LTM is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors. Founded in 1996, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.

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