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It Problem Manager Jobs in Mebane, NC (NOW HIRING)

MDAEdge

Senior OpCenter Developer

Greensboro, NC · On-site

$52.75 - $69.75/hr

... management skills Company : The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US ...

ITG Brands

IT Tower Lead - Unify

Greensboro, NC · On-site

Global collaboration and vendor management best practices. * Skilled in: * Building relationships across IT and business stakeholders. * Problem-solving and identifying solutions to address gaps in ...

Novartis

IT/OT Lab Specialist

Durham, NC

$98K - $183K/yr

Manage change controls, CAPAs, and system documentation in accordance with GxP requirements ... Proven troubleshooting and problem-solving abilities in complex, regulated operational environments.

Novartis Group Companies

IT/OT Lab Specialist

Durham, NC · On-site

$98K - $183K/yr

Manage change controls, CAPAs, and system documentation in accordance with GxP requirements ... Proven troubleshooting and problem-solving abilities in complex, regulated operational environments.

STI

IT Deployment and Testing Technician

Butner, NC · On-site

$13.50 - $18/hr

Strong troubleshooting and problem-solving skills for hardware and software issues. * Familiarity ... Ability to work independently and manage multiple tasks with attention to detail. Certifications ...

MDAEdge

OpCenter Discrete MES Developer

Greensboro, NC · On-site

... SLA, KPI management, and governance reporting Company : The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is ...

Bandwidth

NOC Manager

Raleigh, NC · On-site

And as communications shifts to AI, we're the infrastructure layer making it possible. We call ... Deep familiarity with incident, change, and problem management processes. * Working knowledge of ...

Bandwidth

NOC Manager

Raleigh, NC · On-site

And as communications shifts to AI, we're the infrastructure layer making it possible. We call ... Deep familiarity with incident, change, and problem management processes. * Working knowledge of ...

Bandwidth

NOC Manager

Raleigh, NC · On-site

And as communications shifts to AI, we're the infrastructure layer making it possible. We call ... Deep familiarity with incident, change, and problem management processes. * Working knowledge of ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Mebane, NC

It Problem Manager information

See Mebane, NC salary details

$17.3K

$64.6K

$119.3K

How much do it problem manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for it problem manager in Mebane, NC is $64,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $77,800.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What cities near Mebane, NC are hiring for It Problem Manager jobs?

Cities near Mebane, NC with the most It Problem Manager job openings:

It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Mebane, NC as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $64,584 per year, or $31.1 per hour.

Systems Engineer

CSP, Inc.- Raleigh's Top Cloud, IT Security, and Services Company

Raleigh, NC • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

· Looking for the perfect opportunity to grow your skills by applying various IT solutions to a wide range of client environments?

· Do you desire a role that allows you to critically evaluate an IT environment, make recommendations, and implement solutions?

· Are you interested in joining an energetic, growing company?

CSP, Inc. is seeking a passionate and energetic Systems Engineer to provide technical expertise to our growing client-base. This is the perfect role for someone who enjoys making strategic recommendations, working with a broad set of technologies, and engaging with people.

Responsibilities (What You’ll Do):

· Serve as an escalation resource to CSP’s help desk for advanced troubleshooting needs

· Optimize client IT environments through root-cause analysis, technical consultation, and implementation of best practices

· Provide technical leadership via the design and implementation of cloud, security, and networking solutions for our clients

· Perform technology assessments and make recommendations to minimize risks and maximize productivity in client environments

· Build trusting relationships and provide proactive, strategic communication with clients

Benefits (What You’ll Gain):

· Knowledge. Continuous learning opportunities (solutions, architecture/design, and support) within the dynamic IT industry

· Personal and professional growth opportunities in an autonomous work setting

· Opportunity to work with driven colleagues in a fast paced, empowering organization

· Fulfillment by helping both organizations and people get the most out of their IT investments

Qualifications (What We Need from You):

· 5+ years progressive experience in the support of information technology solutions

· A broad technical foundation including a strong understanding of the following solution sets: Cloud technologies (including Microsoft 365), IT security solutions, Microsoft server administration, networking (Cisco Meraki), and Microsoft desktop OS to name a few.

· Effective communication, interpersonal, and leadership skills

· Critical thinking skills to analyze a company’s IT environment and make prudent recommendations for improvement

· Ability to analyze, research and lead the trouble-shooting efforts of complex IT problem

· Ability to positively contribute to a dynamic and exciting team environment

Company Description

CSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, NC, with a simple vision: to make a positive, lasting impact on our people, our clients, and our community.

For more than 31 years, we’ve believed in working to live—not living to work. That belief shapes how we support our team, serve our clients, and build long-term relationships rooted in trust, balance, and growth. If you value meaningful work in an environment where people genuinely care about one another, you’ll feel right at home here.

Today, CSP is made up of approximately 40 talented professionals who collaborate across Managed and Cloud Services, Data Center Solutions, Security, Networking, and Voice. Our work empowers organizations to operate securely, efficiently, and confidently—while giving our team the opportunity to grow their skills and careers.

We’re proud of our casual, collaborative culture, where teamwork and connection matter. From monthly social events and team huddles to ongoing training opportunities, plus a snack and coffee bar, we focus on creating an environment where people can do their best work—and enjoy doing it.

If you’re looking to grow with a stable, community-focused company that values innovation, balance, and personal development, we’d love to meet you!