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It Problem Manager Jobs in Mebane, NC (NOW HIRING)

Delan Associates, Inc

Senior Network Engineer

Durham, NC · On-site +1

$100K - $137K/yr

Implement Zero Trust, network segmentation, and IT/OT security controls. Design, deploy, and ... Perform root cause analysis, problem management, and major incident resolution for network outages.

Delan Associates, Inc.

Senior Network Engineer

Durham, NC · Hybrid

$100K - $137K/yr

Implement Zero Trust, network segmentation, and IT/OT security controls. Design, deploy, and ... Perform root cause analysis, problem management, and major incident resolution for network outages.

Delan Associates, Inc

Senior Network Engineer

Durham, NC · On-site

$120 - $170/hr

Implement Zero Trust, network segmentation, and IT/OT security controls. Design, deploy, and ... Perform root cause analysis, problem management, and major incident resolution for network outages.

Gravity9

Product Manager

Raleigh, NC

You'll move between product owner, project manager, business analyst, tester, and support engineer ... high-impact problem than a narrow, well-defined one, it might be exactly right. How This Role ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Mebane, NC

It Problem Manager information

See Mebane, NC salary details

$17.3K

$64.6K

$119.3K

How much do it problem manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for it problem manager in Mebane, NC is $64,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $77,800.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What cities near Mebane, NC are hiring for It Problem Manager jobs?

Cities near Mebane, NC with the most It Problem Manager job openings:

It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Mebane, NC as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $64,584 per year, or $31.1 per hour.

IT Agentic AI Software Developer

Ethos Risk Services

Raleigh, NC • On-site, Remote

Full-time

Posted 21 days ago

Job description

ABOUT US:

Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers.

JOB SUMMARY:

Our synergetic Ethos IT Team is growing and seeking a full-time Agentic AI Software Developer (REMOTE) to architect and guide software solutions in an AI-first, spec-driven environment. This role translates business requirements into structured specifications, oversees AI-assisted development workflows, and ensures the quality, security, and performance of AI-generated code.

Our ideal candidate is a senior engineer with hands-on spec-driven development experience who has worked with agentic AI tools and AI-integrated systems. They have strong SQL experience, preferably PostgreSQL, and experience on development teams leveraging AI-assisted workflows, including reviewing and validating AI-generated code.

KEY RESPONSIBILITIES:

  • Spec-Driven Development– Translate business requirements into clear, testable specifications for AI-assisted development.
  • AI Workflow Orchestration – Oversee software generation using agentic AI tools, ensuring alignment with architecture.
  • Code Review & Quality – Rigorously review AI-generated code for accuracy, security, and maintainability.
  • Testing & Validation – Ensure outputs meet specifications through strong testing practices.
  • Prompt Engineering – Develop and refine prompts, constraints, and AI workflows for better outcomes.
  • Architecture & Modernization – Support scalable system design and migration from legacy environments.
  • Risk & Security – Identify and mitigate risks in AI-generated code and ensure secure development practices.
  • CI/CD & Automation – Contribute to pipelines with validation and quality gates for generated code.
  • Mentorship & Support – Guide team members and provide production support for AI-assisted systems.
  • Documentation – Maintain clear specifications, workflows, and technical documentation.
  • Collaboration – Partner with stakeholders to refine requirements and solution design.

QUALIFICATIONS:

Education: Master's degree in Computer Science, Data Science or a related field (preferred). Relevant experience may be a substitute for formal education.

Experience:

  • Minimum of 7 to 10 years of software development experience, primarily with C# and .NET technologies (required).
  • Minimum of 5 years working with MS SQL Server and PostgreSQL (required).
  • Minimum of 3 to 5 years of experience with cloud platforms, preferably in AWS (required).
  • Hands-on experience with AI-assisted or spec-driven development tools (e.g., Kiro or similar) (strongly preferred).
  • Proven experience reviewing and validating AI-generated code (required).
  • Experience with modern front-end frameworks, preferably in React.
  • Strong background in CI/CD pipelines, automation, and quality assurance.
  • Demonstrated ability to lead architecture and mentor engineering teams.

Certifications:

  • AI-assisted development or prompt engineering certifications (preferred).
  • Microsoft, AWS, or security certifications (plus).
  • Required completion of secure software development training annually, including AI-specific secure coding practices and validation techniques.

Skills:

  • Proficiency in Python and ML frameworks such as TensorFlow or PyTorch (preferred).
  • Experience with MLOps, CI/CD pipelines, and infrastructure-as-code (Terraform or CloudFormation) (required).
  • Strong understanding of data pipelines, model deployment, and performance monitoring (preferred).
  • Ability to translate business requirements into scalable AI system designs (preferred).
  • Excellent communication, stakeholder management, and problem-solving skills (required).

WORKING CONDITIONS:

This is a primarily remote position working in a home office environment, with a preference for candidates able to work within Eastern or Central Time Zone business hours. The role requires prolonged periods of sitting or standing while operating a computer and other office equipment. Communication with team members, clients, and stakeholders is expected.

Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.

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