ZipRecruiter

Log In

1

Problem Management Jobs in North Carolina (NOW HIRING)

Lorven Technologies

Governance Analyst

Charlotte, NC · On-site

Governance Compliance Incident Problem Management Governance Support 30 * Coordinate action items resulting from major incident reviews and problem management activities * Maintain tracking of ...

Diverse Lynx

Availability Management

Charlotte, NC · On-site

... problem volume, aging, repeat incidents, root cause themes, remediation progress, and service ... management, and risk stakeholders to ensure problem records are actionable, root causes are ...

3B Staffing LLC

System Administrator

Charlotte, NC · On-site

Understanding of ITIL incident/change/problem management processes * Understand SAN/NAS technology and experience to support server-side related issues Desired skills: * Experience supporting RedHat ...

3B Staffing LLC

System Administrator

Charlotte, NC · On-site

Understanding of ITIL incident/change/problem management processes * Understand SAN/NAS technology and experience to support server-side related issues Desired skills: * Experience supporting RedHat ...

Apex Systems

Major Incident Manager

Charlotte, NC · On-site

$56.16/hr

... APS Problem Management team and ensure the root cause, preventative measures, and lessons learned are all captured in the Problem Management system of record Strong knowledge of Major Incident ...

krg technology inc

Service Now Admin

Cary, NC

... Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM Content Management: - developing ESS page. UI Actions ...

krg technology inc

Service Now Developer

Cary, NC · On-site

$50 - $68.75/hr

Kind Regards, Sevagan 661-367-8000 Ext: 513 Sevagan at krgtech.com Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change ...

Syntricate Technologies

MES Support

Concord, NC · On-site

Handle problem management. • Knowledge of pharmaceutical manufacturing processes. • Familiarity with MES systems such as Pharmasuite, PMX, Syncade, Werum Client-X • Working knowledge of IT life ...

krg technology inc

Service Now Admin

Cary, NC

Cary, NC Technical Consultant Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge ...

MDAEdge

Senior OpCenter Developer

Greensboro, NC · On-site

$52.75 - $69.75/hr

... problem management, service requests, and change management effectively. • Ensure SLA and KPI compliance to maintain uptime and application availability. • Identify and implement continuous ...

next page

Showing results 1-20

All JobsProblem Management JobsProblem Management Jobs in North Carolina

Problem Management information

See North Carolina salary details

$25.4K

$55.8K

$105K

How much do problem management jobs pay per year?

As of Sep 5, 2026, the average yearly pay for problem management in North Carolina is $55,823.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,400.00 and $76,300.00 per year, depending on experience, location, and employer.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

Is problem management a good career?

Problem management is a valuable role within IT service management that focuses on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT operations.

What are popular job titles related to Problem Management jobs in North Carolina?

For Problem Management jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Problem Management jobs in North Carolina look for?

The top searched job categories for Problem Management jobs in North Carolina are:

Problem Management jobs near you
Infographic showing various Problem Management job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $55,823 per year, or $26.8 per hour.

Hiring: Incident Management / Problem Management

Realtech Services

Charlotte, NC • On-site

Contractor

Re-posted 11 days ago

Job description


Job title: Incident Management / Problem Management

Location: Charlotte, NC

Duration: Long Term Contract

Key Responsibilities

  • Define, maintain and consistent execution of the incident management process and policies.
  • Perform real-time business impact assessments and communicate risk and customer impact to stakeholders
  • Effectively communicate updates to stakeholders during major incidents by providing accurate information. 
  • Should work as a single point of contact for production support vertical teams and senior leadership for any kind of updates during the major incidents.
  • Ensure the processes align with business objectives and industry best practices.
  • Govern and improve the effectiveness of the incident management process.
  • Provide training and awareness of incident management processes
  • Provide structured, timely communication to senior leadership and business partners during incidents
  • Drive Problem Management including root cause analysis, post-incident reviews (PIRs), and corrective action tracking
  • Apply Change Management practices to ensure stable and controlled remediation while minimizing risk of incident recurrence
  • Ensure strong alignment between Incident, Problem, and Change Management processes
  • Identify trends through data analysis and lead continuous service improvement (CSI) initiatives
  • Develop and maintain dashboards and performance metrics such as MTTR, incident trends, and service stability metrics
  • Ensure compliance with ITIL practices, risk, and enterprise governance frameworks
  • Escalate incidents to higher level support teams when required.
  • Escalate incidents to vendors or third-party providers if necessary.

Required Qualifications

  • 4–5 years of IT Service Management experience with focus on Incident, Problem, and Change Management
  • Strong knowledge of ITIL framework (v3 or v4)
  • Hands-on experience with ServiceNow (Incident, Problem, Change, Reporting modules)
  • Proven experience managing major incidents in high-pressure environments
  • Strong understanding of how change controls reduce incident recurrence and improve stability
  • Experience in data analysis, reporting, and dashboard development
  • Excellent verbal and written communication skills with ability to provide executive-level updates
  • Ability and willingness to provide support during weekends and off-hours as needed

Preferred Qualifications

  • Experience in financial services or highly regulated environments
  • ITIL certification (Foundation or higher)
  • Experience supporting 24x7 enterprise operations
  • Exposure to risk management and control frameworks

Critical Success Factors

  • Ability to lead effectively during high-severity incidents with composure and accountability
  • Strong communicator capable of influencing stakeholders under pressure
  • Data-driven mindset focused on operational excellence and continuous improvement
  • Strong alignment to risk, control, and service stability objectives
  • Ability to balance speed of recovery with disciplined change governance