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Problem Management Jobs in North Carolina (NOW HIRING)

Diverse Lynx

Availability Management

Charlotte, NC · On-site

... problem volume, aging, repeat incidents, root cause themes, remediation progress, and service ... management, and risk stakeholders to ensure problem records are actionable, root causes are ...

BC Forward

Systems Engineer

Charlotte, NC · On-site

$68 - $72/hr

Lead problem management and drive long-term corrective actions. Support CAD application deployments and operations (e.g., NX, AutoCAD, SolidWorks, CATIA). Create install packages and scripts to ...

krg technology inc

Service Now Admin

Cary, NC

... Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM Content Management: - developing ESS page. UI Actions ...

krg technology inc

Service Now Developer

Cary, NC

$50 - $68.75/hr

Kind Regards, Sevagan 661-367-8000 Ext: 513 Sevagan at krgtech.com Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change ...

krg technology inc

Service Now Admin

Cary, NC

Cary, NC Technical Consultant Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge ...

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Problem Management information

See North Carolina salary details

$25.4K

$55.8K

$105K

How much do problem management jobs pay per year?

As of Jul 30, 2026, the average yearly pay for problem management in North Carolina is $55,823.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,400.00 and $76,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Problem Management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is Problem Management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a Problem Management professional, and why are they important?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What jobs in the US pay 300,000 a year?

In the field of Problem Management, senior roles such as Problem Manager or IT Service Manager can reach or exceed a $300,000 annual salary with extensive experience, certifications, and leadership responsibilities. High-level positions in IT, finance, or executive management often offer salaries in this range, especially in large organizations or specialized industries.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What degree is best for MIS jobs?

For a problem management role, a bachelor's degree in Management Information Systems (MIS), Computer Science, Information Technology, or related fields is typically preferred. Advanced positions may require a master's degree or relevant certifications such as ITIL or COBIT to demonstrate expertise in IT service management and problem resolution.

What is the work of problem management?

Problem management is a key function in IT service management that involves identifying, analyzing, and resolving the root causes of incidents to prevent future issues. It requires strong analytical skills, knowledge of ITIL processes, and often uses tools like ticketing systems to track problems and solutions.

What career is best for problem solvers?

Problem Management is a role that suits individuals with strong analytical and troubleshooting skills, often working in IT or service management environments. Success in this career typically requires certifications like ITIL and proficiency with tools for incident tracking and root cause analysis.
What are popular job titles related to Problem Management jobs in North Carolina? For Problem Management jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Problem Management jobs in North Carolina look for? The top searched job categories for Problem Management jobs in North Carolina are:
Problem Management jobs near you
Infographic showing various Problem Management job openings in North Carolina as of July 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $55,823 per year, or $26.8 per hour.

Hiring: Incident Management / Problem Management

Realtech Services

Charlotte, NC • On-site

Contractor

Re-posted 4 days ago

Job description


Job title: Incident Management / Problem Management

Location: Charlotte, NC

Duration: Long Term Contract

Key Responsibilities

  • Define, maintain and consistent execution of the incident management process and policies.
  • Perform real-time business impact assessments and communicate risk and customer impact to stakeholders
  • Effectively communicate updates to stakeholders during major incidents by providing accurate information. 
  • Should work as a single point of contact for production support vertical teams and senior leadership for any kind of updates during the major incidents.
  • Ensure the processes align with business objectives and industry best practices.
  • Govern and improve the effectiveness of the incident management process.
  • Provide training and awareness of incident management processes
  • Provide structured, timely communication to senior leadership and business partners during incidents
  • Drive Problem Management including root cause analysis, post-incident reviews (PIRs), and corrective action tracking
  • Apply Change Management practices to ensure stable and controlled remediation while minimizing risk of incident recurrence
  • Ensure strong alignment between Incident, Problem, and Change Management processes
  • Identify trends through data analysis and lead continuous service improvement (CSI) initiatives
  • Develop and maintain dashboards and performance metrics such as MTTR, incident trends, and service stability metrics
  • Ensure compliance with ITIL practices, risk, and enterprise governance frameworks
  • Escalate incidents to higher level support teams when required.
  • Escalate incidents to vendors or third-party providers if necessary.

Required Qualifications

  • 4–5 years of IT Service Management experience with focus on Incident, Problem, and Change Management
  • Strong knowledge of ITIL framework (v3 or v4)
  • Hands-on experience with ServiceNow (Incident, Problem, Change, Reporting modules)
  • Proven experience managing major incidents in high-pressure environments
  • Strong understanding of how change controls reduce incident recurrence and improve stability
  • Experience in data analysis, reporting, and dashboard development
  • Excellent verbal and written communication skills with ability to provide executive-level updates
  • Ability and willingness to provide support during weekends and off-hours as needed

Preferred Qualifications

  • Experience in financial services or highly regulated environments
  • ITIL certification (Foundation or higher)
  • Experience supporting 24x7 enterprise operations
  • Exposure to risk management and control frameworks

Critical Success Factors

  • Ability to lead effectively during high-severity incidents with composure and accountability
  • Strong communicator capable of influencing stakeholders under pressure
  • Data-driven mindset focused on operational excellence and continuous improvement
  • Strong alignment to risk, control, and service stability objectives
  • Ability to balance speed of recovery with disciplined change governance