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Problem Management Jobs (NOW HIRING)

Solera

Manager, Problem Management

Westlake, TX · On-site

You will ensure your team delivers high-quality problem management outcomes, while embedding consistent standards and ways of working across the organization. What You'll Do Team Leadership ...

AMS Technologies

Problem Manager

San Antonio, TX · On-site

Air Force Defensive Cyber Systems Program Management Office at Joint Base San Antonio . This position will support the network services and infrastructure team by leading the Problem Management ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

DTCC

Problem Management Associate

Tampa, FL · Hybrid

$15 - $19.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

Nextgen

ITSM Problem Manager

Problem Managers will be responsible for one or more of the following NextGen Healthcare ... Collaborate with Incident and Change Management teams, engineers, architects, developers, and ...

DTCC

Problem Management Associate

Tampa, FL · Hybrid

$15 - $19.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

Salesforce, Inc.

$197 - $314/hr

The Experience The Security Problem Management Principle leads the identification, analysis, and resolution of systemic security problems. This role works across Security, Engineering, Infrastructure ...

Socket.dev

Security Problem Management Principal

Mclean, VA · On-site

$197 - $314/hr

The Experience The Security Problem Management Principle leads the identification, analysis, and resolution of systemic security problems. This role works across Security, Engineering, Infrastructure ...

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Problem Management information

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$28K

$61.4K

$115.5K

How much do problem management jobs pay per year?

As of Sep 5, 2026, the average yearly pay for problem management in the United States is $61,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

Is problem management a good career?

Problem management is a valuable role within IT service management that focuses on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT operations.
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Problem Management jobs near you
Infographic showing various Problem Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $61,425 per year, or $29.5 per hour.

Manager, Problem Management

Solera

Westlake, TX • On-site

Full-time

Re-posted 27 days ago

Job description

Manager, Problem ManagementWho We Are

Solera's Global IT organization supports a complex, multi-product environment across regions. Ensuring service stability and continuous improvement is critical to delivering a reliable customer experience.

The Role

We are seeking a Manager of Problem Management to lead a team responsible for identifying root causes, driving permanent fixes, and reducing repeat incidents across our global platform.

This is a hands-on leadership role focused on team performance, execution discipline, and accountability. You will ensure your team delivers high-quality problem management outcomes, while embedding consistent standards and ways of working across the organization.

What You'll Do

Team Leadership & Performance Management

  • Lead, manage, and develop a team of problem management analysts
  • Set clear expectations, goals, and performance standards for the team
  • Monitor individual and team performance, addressing gaps quickly and directly
  • Provide regular coaching, feedback, and support to improve capability and delivery
  • Ensure the team operates with a strong sense of ownership and accountability

Problem Management Execution

  • Ensure the team consistently identifies, logs, and prioritizes problems across incidents
  • Enforce high-quality root cause analysis (RCA) standards across all work
  • Maintain oversight of problem lifecycle to ensure timely progress and closure

Accountability & Delivery Discipline

  • Hold engineering and product teams accountable for root cause identification and fix delivery
  • Track corrective actions and intervene where progress stalls
  • Escalate risks and blockers clearly and early

Data, Reporting & Insight

  • Oversee analysis of incident trends to identify systemic issues
  • Ensure accurate, consistent reporting on problem management performance
  • Use data to drive priorities and focus team effort where it matters most

Process Ownership & Maturity

  • Establish and enforce problem management standards, processes, and governance
  • Ensure alignment with incident management and change processes
  • Drive consistency in how problem management is executed across teams

Cross-Functional Collaboration

  • Act as the key interface between problem management, NOC, engineering, and product teams
  • Challenge constructively to drive better outcomes
  • Ensure clear communication and alignment across stakeholders

What You'll Bring

Experience

  • 5+ years in IT operations, incident, or problem management roles
  • Previous experience managing or supervising a team
  • Proven track record of improving delivery performance and operational discipline

Technical & Operational Skills

  • Strong understanding of incident and problem management processes
  • Experience driving RCA quality and corrective action tracking
  • Ability to interpret operational data and turn it into actionable insights

Leadership & Behaviour

  • Strong people leader-sets expectations, holds people accountable, and drives performance
  • Direct, clear communicator who is comfortable giving candid feedback
  • Highly organized and structured in approach to work
  • Comfortable operating in a fast-paced, high-pressure environment
  • Focused on outcomes, not just activity

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or

eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.


EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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