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Problem Management Jobs (NOW HIRING)

1 point system

Problem Management Engineer

Boston, MA · On-site

$112K - $146K/yr

REQUIRED SKILLS Problem Management Leadership * Lead and oversee the end‑to‑end Problem Management lifecycle, including detection, logging, classification, investigation, resolution, validation ...

Dtcc

Problem Management Associate

Dallas, TX · On-site

$15.75 - $20.75/hr

Problem Management Associate Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your ...

AMS Technologies

Problem Manager

San Antonio, TX · On-site

Air Force Defensive Cyber Systems Program Management Office at Joint Base San Antonio . This position will support the network services and infrastructure team by leading the Problem Management ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$14.25 - $19/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

ASM Research

Problem Manager, Sr

The Problem Mgmt. Lead / Problem Manager, Senior leads the end-to-end problem management function to identify, analyze, and eliminate root causes of recurring incidents impacting mission-critical ...

ASM Research

Problem Manager

Collaborate with incident management teams on integration * Develop process improvements to prevent problem recurrence * Maintain comprehensive problem records and documentation * Generate problem ...

Akima

Problem Support Manager

Springfield, VA · On-site

... management processes are in place. Responsibilities : • Manages the hardware and software ... for problem identification, recording, investigation and diagnosis. • Responsible for ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

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Problem Management information

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$28K

$61.4K

$115.5K

How much do problem management jobs pay per year?

As of Aug 15, 2026, the average yearly pay for problem management in the United States is $61,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

More about Problem Management jobs

What cities are hiring for Problem Management jobs?

Cities with the most Problem Management job openings:

What states have the most Problem Management jobs?

States with the most job openings for Problem Management jobs include:

What job categories do people searching Problem Management jobs look for?

The top searched job categories for Problem Management jobs are:

Problem Management jobs near you
Infographic showing various Problem Management job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $61,425 per year, or $29.5 per hour.

Problem Management Engineer

1 point system

Boston, MA • On-site

$112K - $146K/yr

Contractor

Re-posted 9 days ago

Job description

REQUIRED SKILLS

Problem Management Leadership

  • Lead and oversee the end‑to‑end Problem Management lifecycle, including detection, logging, classification, investigation, resolution, validation, and closure
  • Ensure problems are closed only when defined closure criteria are met, including validated resolution, preventive controls, and monitoring improvements
  • Prevent premature or superficial closure of problems by enforcing quality and evidence standards

Root Cause Analysis & Technical Oversight

  • Lead and validate structured Root Cause Analysis (RCA) using methodologies such as 5‑Whys, Fishbone, and fault‑tree analysis
  • Challenge assumptions and ensure true root causes are identified for major incidents and recurring issues
  • Review and validate the technical feasibility and effectiveness of permanent fixes

Cross‑Functional Collaboration

  • Partner closely with Incident Management, Change Management, Resiliency/Reliability Engineering, and Service Owners
  • Coordinate permanent fixes through formal change processes
  • Work with vendors and external partners to track dependencies and ensure accountability

Governance, Metrics & Reporting

  • Establish and enforce Problem Management governance and quality standards
  • Track and report on key metrics, including overdue problems, SLA compliance, recurrence trends, and systemic risks
  • Provide clear, actionable updates and insights to senior leadership and executive forums

Knowledge & Continuous Improvement

  • Maintain and improve the Known Error Database (KEDB) and Problem‑related Knowledge Articles
  • Identify opportunities for proactive problem management, automation, and improved monitoring and alerting
  • Continuously refine Problem Management processes, tools, and standards to increase effectiveness and efficiency

 

Required Qualifications

  • Strong understanding of ITIL Problem Management processes and best practices
  • Proven experience leading or performing Root Cause Analysis in complex technical environments
  • Technical background (infrastructure, applications, cloud, or enterprise platforms) sufficient to engage and challenge engineering teams
  • Hands‑on experience with ServiceNow or comparable enterprise ITSM platforms
  • Strong communication and stakeholder management skills, including executive‑level communication
  • Ability to analyze trends, identify systemic risk, and drive proactive improvements

 

Preferred Qualifications

  • ITIL Foundation certification or higher
  • Experience in large‑scale enterprise environments
  • Experience supporting Major Incident or executive outage review forums
  • Familiarity with automation, observability, and proactive problem management techniques
  • Experience working with vendors and external service providers