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Problem Management Jobs (NOW HIRING)

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Problem Management Engineer

Boston, MA · On-site

$112K - $146K/yr

REQUIRED SKILLS Problem Management Leadership * Lead and oversee the end‑to‑end Problem Management lifecycle, including detection, logging, classification, investigation, resolution, validation ...

ASM Research

Problem Manager

Collaborate with incident management teams on integration * Develop process improvements to prevent problem recurrence * Maintain comprehensive problem records and documentation * Generate problem ...

Spgi

Sr. Problem Manager

New York, NY · On-site

$85K - $145K/yr

Own and mature the Problem Management lifecycle aligned to ITIL v4 principles, partnering with Risk and Compliance teams to support regulatory expectations including DORA compliance * Analyze ...

TekSynap

Problem Support Manager

Ashburn, VA

This team provides support services for Network(s) Management, Operations, and Maintenance for all ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

ASM Research

Problem Manager, Mid

Apply ITIL-aligned problem management practices and ensure integration with incident, change, and configuration management processes. * Lead and facilitate technical problem reviews and ...

MicroTech

Problem Support Manager

Orlando, FL

Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

Apex Systems

Senior Problem Manager

Jersey City, NJ

$40 - $63/hr

Strong Problem Management background * 3-5+ years of experience leading Problem Management analysis and conducting large enterprise-scale root cause analysis investigations * Technical expertise to ...

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How much do problem management jobs pay per year?

As of Jun 7, 2026, the average yearly pay for problem management in the United States is $61,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Problem Management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is Problem Management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a Problem Management professional, and why are they important?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

More about Problem Management jobs
What cities are hiring for Problem Management jobs? Cities with the most Problem Management job openings:
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Problem Management jobs near you
Infographic showing various Problem Management job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $61,425 per year, or $29.5 per hour.

Problem Management Analyst

Prophecy Technologies

Austin, TX • On-site

Full-time

Posted 6 days ago

Job description

Role Overview:
Partner with the Problem Management Lead to convert reactive incident data into proactive, systemic improvements across the organization. This role owns the analytical foundation-validating, categorizing, and identifying patterns across incident and PIR data-to ensure prevention initiatives are driven with speed, accuracy, and impact.
Key Responsibilities:
  • Validate, cleanse, and categorize incidents and Post-Incident Reports (PIRs) into existing problem sets
  • Identify gaps in categorization and surface misclassified records
  • Propose improvements to taxonomy and data structuring
  • Ensure data integrity to enable reliable trend analysis and decision-making
  • Maintain real-time awareness of incident activity and emerging risks
  • Identify recurring themes, tooling gaps, and process bottlenecks
  • Build and maintain a backlog of preventive improvement opportunities
  • Execute small-to-medium initiatives end-to-end in collaboration with the Problem Management Lead

Required Skills:
  • Strong analytical mindset with experience in incident/problem management environments
  • Proficient in Tableau dashboard creation
  • Corrective Action Management
  • Cross-Functional Coordination
  • Hands-on experience with tools such as Radar, HCL, Confluence, Slack, and Webex
  • Proficiency in data analysis, reporting, and visualization tools
  • Ability to work with large datasets and identify meaningful patterns
  • Excellent communication and stakeholder management skills
  • Strong ownership and execution capability

Qualifications:
  • 8+ years of experience

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