Problem Management Jobs in Virginia (NOW HIRING)

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
We are seeking an experienced Problem Management Specialist to be part of a global team. As a Problem Management Specialist, you will be responsible for leading end to end delivery or a defined component of a contract to meet operational, contractual, and financial commitments. Your role will focus on ensuring service quality and efficiency while managing delivery outcomes and identifying opportunities for follow on work through up selling or cross selling. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, take responsibility for team decisions, engage with multiple teams, contribute to key decisions, and provide solutions to problems within your immediate team and across multiple teams.
Key Responsibilities:

• Take ownership of specific delivery components and ensure alignment with overall project goals and client expectations.
• Support and guide team members by sharing expertise and fostering a collaborative environment.
• Analyze complex delivery challenges and develop innovative solutions to enhance service quality and operational efficiency.
• Engage with stakeholders to communicate progress, risks, and opportunities, influencing positive outcomes.
• Contribute to continuous improvement initiatives by identifying process enhancements and best practices.

This role will require 60% onsite in the office in Richmond, VA.
Basic Qualifications:

• Minimum 5 years of work experience in Problem Management.
• Advanced proficiency in Root Cause Analysis (RCA)

Preferred Qualifications:

• Advanced Proficiency in ITIL Fundamentals
• Advanced Proficiency in Incident Management
• Advanced Proficiency in Remedy Administration Tool
• Advanced Proficiency in ServiceNow
• Advanced Proficiency in Atlassian Confluence

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 09/25/2026.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Accenture Flex Jobs
Role Location Hourly Salary Range
California $50 to $60
Cleveland $50 to $60
Colorado $50 to $60
District of Columbia $50 to $60
Illinois $50 to $60
Maine $50 to $60
Maryland $50 to $60
Massachusetts $50 to $60
Minnesota $50 to $60
New York $50 to $60
New Jersey $50 to $60
Virginia $50 to $60
Washington $50 to $60
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Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
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