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Problem Management Jobs in Ashburn, VA (NOW HIRING)

Akima

Problem Support Manager

Springfield, VA · On-site

... management processes are in place. Responsibilities : • Manages the hardware and software ... for problem identification, recording, investigation and diagnosis. • Responsible for ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

TekSynap

Problem Support Manager

Springfield, VA · On-site

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

... Problem Support Manager to join our team supporting a National law enforcement agency NOC ... This team provides support services for Network(s) Management, Operations, and Maintenance for all ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. * Responsible for ...

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Problem Management information

See Ashburn, VA salary details

$28.6K

$62.8K

$118.1K

How much do problem management jobs pay per year?

As of Aug 16, 2026, the average yearly pay for problem management in Ashburn, VA is $62,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,300.00 and $85,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What job categories do people searching Problem Management jobs in Ashburn, VA look for?

The top searched job categories for Problem Management jobs in Ashburn, VA are:

Problem Management jobs near you
Infographic showing various Problem Management job openings in Ashburn, VA as of August 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% In-person job distribution, with an average salary of $62,813 per year, or $30.2 per hour.

Network Problem Management Quality Assurance Lead

CACI International, Inc.

Sterling, VA

$265K/yr

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago

Job description

Job Title: Network Problem Management Quality Assurance Lead
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
The Opportunity: We are seeking an experienced ITIL Network Problem Management Quality Assurance Lead to ensure the effectiveness and efficiency of our network problem management processes. The successful candidate will be responsible for implementing quality assurance measures, conducting audits, and driving continuous improvement in alignment with ITIL best practices.
Responsibilities:
  • Lead the development and implementation of ITIL-based problem management strategies and processes for network operations
  • Oversee regular audits of the problem management system to ensure compliance to customer policies, directives and governance and identify areas for improvement
  • Develop and implement quality assurance processes for network problem management
  • Analyze problem management metrics and KPIs to identify areas for improvement
  • Ensure proper documentation and categorization of network problems
  • Collaborate with network engineering teams to conduct root cause analysis, implement preventive measures, and reduce recurring issues
  • Develop and maintain quality standards for problem management processes
  • Provide training and guidance on ITIL problem management best practices
  • Create and present reports on problem management performance to stakeholders
  • Drive continuous improvement initiatives within the problem management function
  • Lead a team of problem management analysts, providing guidance, mentorship, and performance evaluations
  • Coordinate with other ITSM process owners to integrate problem management with incident, problem, and change management processes.
  • Drive continuous improvement initiatives
  • Report on problem management performance to senior management and stakeholders
  • Develop and deliver training programs on ITIL problem management best practices

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 10+ years of experience in network operations, quality assurance, or related roles
  • TS/SCI with Poly required
  • Experience with major ITSM platforms (e.g., ServiceNow, BMC Remedy)
  • ITIL certification in Problem Management
  • Strong knowledge of network technologies and protocols
  • Experience with quality assurance methodologies and auditing processes
  • Excellent analytical and problem-solving skills
  • Strong leadership and team collaboration abilities
  • Outstanding communication and reporting skills
  • Proficiency in ITSM tools and data analysis software

Desired:
  • Knowledge of other IT frameworks like COBIT or ISO/IEC 20000

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$120,800 - $265,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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