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Problem Management Jobs in Ashburn, VA (NOW HIRING)

Akima

Problem Support Manager

Springfield, VA · On-site

... management processes are in place. Responsibilities : • Manages the hardware and software ... for problem identification, recording, investigation and diagnosis. • Responsible for ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This team provides support services for Network(s) Management, Operations, and Maintenance for all ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

TekSynap

Problem Support Manager

Ashburn, VA

$160K - $220K/yr

... Problem Support Manager to join our team supporting a National law enforcement agency NOC ... This team provides support services for Network(s) Management, Operations, and Maintenance for all ...

TekSynap

Problem Support Manager

Springfield, VA · On-site

$160K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This team provides support services for Network(s) Management, Operations, and Maintenance for all ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This team provides support services for Network(s) Management, Operations, and Maintenance for all ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This team provides support services for Network(s) Management, Operations, and Maintenance for all ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

  • Retirement

Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. * Responsible for ...

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Problem Management information

See Ashburn, VA salary details

$28.6K

$62.8K

$118.1K

How much do problem management jobs pay per year?

As of Aug 16, 2026, the average yearly pay for problem management in Ashburn, VA is $62,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,300.00 and $85,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What job categories do people searching Problem Management jobs in Ashburn, VA look for?

The top searched job categories for Problem Management jobs in Ashburn, VA are:

Problem Management jobs near you
Infographic showing various Problem Management job openings in Ashburn, VA as of August 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% In-person job distribution, with an average salary of $62,813 per year, or $30.2 per hour.

Problem Support Manager

Akima

Springfield, VA • On-site

Full-time

Re-posted 20 days ago

Akima rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

376th of 449 rated engineering

Job description

Job Summary:
Akima is an Alaska Native Corporation that supports its shareholder communities while delivering innovative IT solutions for government customers. The Problem Support Manager will manage the design and implementation of IT infrastructure and lead a team to ensure effective problem management processes are in place.
Responsibilities:
• Manages the hardware and software inventory and procurement.
• Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements to the information technology infrastructure and its supporting hardware and software.
• Comprehensive knowledge of the field's concepts and principles.
• Leads and directs the work of other employees and has full authority for personnel decisions.
• Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
• Responsible for managing the lifecycle of all network infrastructure problems.
• Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.
• Responsible for performing trend analysis of incidents to prevent future incidents from happening.
• Responsible for problem identification, recording, investigation and diagnosis.
• Responsible for communicating with the CBP Problem Manager and other GSs for all problems.
• Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.
• Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.
• Responsible for ensuring that all problems are properly resolved and closed.
• Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.
Qualifications:
Required:
• Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top-Secret access.
• Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA.
• Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
• Showcase leadership abilities by managing projects and teams.
• Be proficient in project management and have knowledge of security and compliance issues.
Company:
Akima focuses on delivering services in the areas of logistics, IT, supply chain, systems engineering, construction and protective services. Founded in 1995, the company is headquartered in Herndon, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

What Akima employees say

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

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