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Problem Management Jobs in Ashburn, VA (NOW HIRING)

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Knowledge of ITIL Incident, Request, Knowledge, and Problem Management processes. * Strong leadership, communication, and customer service management skills. Key Competencies * Service Desk ...

ActioNet, Inc.

Call Center (Tier 1) Manager

Rockville, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Knowledge of ITIL Incident, Request, Knowledge, and Problem Management processes. * Strong leadership, communication, and customer service management skills. Key Competencies * Service Desk ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Knowledge of ITIL Incident, Request, Knowledge, and Problem Management processes. * Strong leadership, communication, and customer service management skills. Key Competencies * Service Desk ...

ActioNet, Inc.

Call Center (Tier 1) Manager

Rockville, MD

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Knowledge of ITIL Incident, Request, Knowledge, and Problem Management processes. * Strong leadership, communication, and customer service management skills. Key Competencies * Service Desk ...

ActioNet, Inc.

Call Center (Tier 1) Manager

Rockville, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Knowledge of ITIL Incident, Request, Knowledge, and Problem Management processes. * Strong leadership, communication, and customer service management skills. Key Competencies * Service Desk ...

Accenuate IT Solutions

SRE ENGINEER/ MANAGER

Reston, VA · On-site

$59.25 - $78.75/hr

... problem management. - Collaborate with development, QA, and operations teams to implement shift-left testing practices (BDD, TDD, Unit, Regression). - Maintain architecture diagrams, knowledge ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

Utilize problem management databases and help desk ticketing systems to track and resolve issues. * Coordinate with network services, software systems engineering, and applications development teams ...

BMNT

Project Lead - H4D Problem Curation

Arlington, VA · On-site

... problem curation pipeline. In this role, you are responsible for guiding sourced military and ... You will manage the execution of key workflow tasks, enforce strict quality assurance, ensure clean ...

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Showing results 41-60

All JobsProblem Management JobsProblem Management Jobs in Ashburn, VA

Problem Management information

See Ashburn, VA salary details

$28.6K

$62.8K

$118.1K

How much do problem management jobs pay per year?

As of Aug 16, 2026, the average yearly pay for problem management in Ashburn, VA is $62,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,300.00 and $85,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What job categories do people searching Problem Management jobs in Ashburn, VA look for?

The top searched job categories for Problem Management jobs in Ashburn, VA are:

Problem Management jobs near you
Infographic showing various Problem Management job openings in Ashburn, VA as of August 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% In-person job distribution, with an average salary of $62,813 per year, or $30.2 per hour.

Mainframe Developer Onsite with Banking Exp

Tektree Systems Inc.

Mclean, VA • On-site

$50.25 - $64.75/hr

Other

Posted 16 days ago

Job description

Mandatory skills:
Experience in mainframe systems
Experience in Application Support
Strong communication skills

A minimum 8 - 10 years of systems analysis/application development experience Background in development in core Mainframe Systems Experience with Cobol, CICS, JCL, VSAM, DB2. Must have good knowledge on Easytrieve, CA-7 and exposure to CICS(would be nice to have), PANVALET, XPEDITOR, PANAPT, FILEAID, Experience with files structures(VSAM, GDG, Fixed Block, Variable Block), ISPS, TSO, FTP etc. Exposure to Job control language program execution Exposure to COBOL DB2 program coding, Application development using CICS Exposure to Processing VSAM datasets and Dataset allocation, ISPF/PDF

•Experience with Ezytrive & REXX (GOOD TO HAVE)

•Experience with Job Scheduling, Incident management, Problem Management

•Able to investigate complex business cases and come up with an explanation by code.

•Previous experience in Banking is compulsory

•Contribute as part of a development & production support team.

•Excellent problem-solving skills to assist in issue resolution.

•Experience in working with documentation and document repositories.

•Strong verbal and written communication skills.


Years of Experience:    14.00 Years of Experience

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