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It Problem Manager Jobs in Ashburn, VA (NOW HIRING)

Marriott

FLEX Problem Manager, ITSM

Bethesda, MD · Hybrid

This role oversees the full lifecycle of IT problems-from identification and investigation to ... Lead the end-to-end Problem Management process in alignment with ITIL best practices * Drive ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will ... Job ID 2026-21212 Work Type On-Site Company Description Work Where it Matters Akima Global ...

kgs

Problem/Change Management Analyst

Washington, DC · On-site

Experience supporting federal government IT or NOC environments. Required Skills and Competencies ... Strong understanding of ITIL-based problem and change management principles and practices ...

System One

IT Contracts Manager

Merrifield, VA · On-site

$88K - $118K/yr

IT Contracts Manager Location: Vienna, VA Work Schedule: Hybrid, onsite 3 days a week Pay Rate ... Advanced research, analytical, and problem-solving skills * Effective skill interacting tactfully ...

System One

IT Contracts Manager

Merrifield, VA · On-site

$88K - $118K/yr

IT Contracts Manager Location: Vienna, VA Work Schedule: Hybrid, onsite 3 days a week Pay Rate ... problem-solving skills • Effective skill interacting tactfully and effectively in difficult ...

System One

IT Contracts Manager

Merrifield, VA · On-site

$88K - $118K/yr

IT Contracts Manager Location: Vienna, VA Work Schedule: Hybrid, onsite 3 days a week Pay Rate ... Advanced research, analytical, and problem-solving skills * Effective skill interacting tactfully ...

System One

IT Contracts Manager

Merrifield, VA · On-site

$88K - $118K/yr

IT Contracts Manager Location: Vienna, VA Work Schedule: Hybrid, onsite 3 days a week Pay Rate ... Advanced research, analytical, and problem-solving skills * Effective skill interacting tactfully ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Ashburn, VA

It Problem Manager information

See Ashburn, VA salary details

$20.5K

$76.4K

$141.1K

How much do it problem manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for it problem manager in Ashburn, VA is $76,407.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $92,000.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are popular job titles related to It Problem Manager jobs in Ashburn, VA?

For It Problem Manager jobs in Ashburn, VA, the most frequently searched job titles are:

What job categories do people searching It Problem Manager jobs in Ashburn, VA look for?

The top searched job categories for It Problem Manager jobs in Ashburn, VA are:

What cities near Ashburn, VA are hiring for It Problem Manager jobs?

Cities near Ashburn, VA with the most It Problem Manager job openings:

It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Ashburn, VA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $76,407 per year, or $36.7 per hour.

FLEX Problem Manager, ITSM

Bethesda, MD • Hybrid

Marriott
Traveler Accommodation • 10K+ employees

6.4

Company rating: 6.4 out of 10

Based on 1,187 frontline employees who took The Breakroom Quiz

55th of 107 rated hotels

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Marriottexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

This is a temporary position. 

The assignment duration is through April 30, 2027.

JOB SUMMARY

The FLEX Problem Manager, ITSM (IT Service Management), is part of the Technology Experience Center chartered with supporting our organizational mission to create exceptional experiences. At Marriott we are transforming the way we manage technology; this position plays a pivotal role in driving service stability, operational excellence, and continuous improvement across the enterprise.

This role oversees the full lifecycle of IT problems-from identification and investigation to documentation and resolution. By leading structured root cause analysis and coordinating cross-functional teams, the Problem Manager ensures that recurring issues are addressed effectively and permanently. The position is instrumental in fostering a root cause-driven culture in partnership with ITSM Practice Owners, Service Desk Leaders, SRE teams, and product owners across the enterprise.

CANDIDATE PROFILE Education and Experience

Required:

  • Bachelor's degree or equivalent experience/certifications
  • 5+ years of experience in ITIL-based service operations
  • Experience with ServiceNow or similar ITSM platforms
  • Proven ability to lead cross-functional teams and resolve complex issues
  • Strong analytical, communication, and documentation skills

Preferred

  • ITIL v4 certification 
  • Knowledge of incident, change, and configuration management processes
  • Ability to influence stakeholders and drive process adoption
  • Strong problem-solving and coordination skills
  • Experience managing multiple tasks and priorities in a dynamic environment 

CORE WORK ACTIVITIES

  • Lead the end-to-end Problem Management process in alignment with ITIL best practices
  • Drive thorough root cause analysis (RCA) using structured methodologies (eg, 5 Whys, Fishbone)
  • Ensure accurate documentation of problem records in ServiceNow and maintain and manage the Known Error Database (KEDB)
  • Collaborate with technical teams to implement permanent fixes and preventive measures
  • Monitor problem trends and proactively identify areas for improvement and automation
  • Facilitate post-incident reviews and ensure lessons learned are documented and acted upon
  • Develop and present problem metrics, dashboards, and executive-level reports
  • Coordinate cross-functional teams to ensure timely resolution of critical issues
  • Champion continuous improvement initiatives across ITSM processes
  • Provide guidance and training to support teams on problem management practices

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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