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Problem Manager Jobs in Ashburn, VA (NOW HIRING)

TekSynap

Problem Support Manager

Ashburn, VA

$160K - $220K/yr

We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will act at the contract Point of Contract (POC) for all Problem oversight and coordination. * Responsible ...

TekSynap

Problem Support Manager

Ashburn, VA

$160K - $220K/yr

Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s ...

TekSynap

Problem Support Manager

Ashburn, VA

$160K - $220K/yr

Duties, responsibilities and activities may change at any time with or without notice Responsibilities We are seeking a Problem Support Manager to join our team supporting a National law enforcement ...

TekSynap

Problem Support Manager

Springfield, VA · On-site

$160K - $220K/yr

Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s ...

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Problem Manager information

See Ashburn, VA salary details

$28.6K

$62.8K

$118.1K

How much do problem manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for problem manager in Ashburn, VA is $62,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,300.00 and $85,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in Ashburn, VA? For Problem Manager jobs in Ashburn, VA, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Ashburn, VA look for? The top searched job categories for Problem Manager jobs in Ashburn, VA are:
What cities near Ashburn, VA are hiring for Problem Manager jobs? Cities near Ashburn, VA with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Ashburn, VA as of July 2026, with employment types broken down into 96% Full Time, and 4% Temporary. Highlights an 89% In-person, 5% Hybrid, and 6% Remote job distribution, with an average salary of $62,813 per year, or $30.2 per hour.

Problem Manager with Security Clearance

Dunhill Professional Search

Arlington, VA • On-site

Other

Posted 13 days ago

Job description

Problem Manager (Mid) | Enterprise IT | Government Systems This role requires an active Secret clearance. Falsely claiming to hold a federal security clearance is a violation of federal law and subject to criminal prosecution. All clearances will be verified before any offer is extended. You don't just put out fires - you make sure they can't start again. We're looking for a Problem Manager who digs deep, connects the dots between recurring incidents, and builds the permanent fixes that protect mission-critical systems. What you'll do You'll own the full problem lifecycle from the moment an issue is flagged through root cause identification, remediation, and closure. You'll lead structured investigations, manage the problem backlog, and keep tight integration with incident, change, and release processes - so the same problem never costs the organization twice. * Own end-to-end problem lifecycle management: detection, logging, investigation, remediation, and closure * Lead technical root cause investigations using methods like 5 Whys, fishbone diagrams, and timeline analysis * Analyze incident trends, recurring outage patterns, and monitoring data to get ahead of problems before they escalate * Maintain a known error database and problem knowledge base so workarounds and lessons learned are documented, accessible, and reused * Coordinate with change management to plan, test, and validate fixes before and after production deployment * Track key metrics - recurring incident counts, mean time to resolve, backlog aging - and use them to drive real service improvement * Communicate root causes and remediation plans clearly to technical teams, service owners, and business stakeholders What you bring * 4-7 years in problem management, incident management, or related IT operations roles * Bachelor's in IT, Computer Science, Business Administration, or equivalent experience * Strong grounding in ITIL-aligned problem management principles and best practices * Hands-on experience with problem and incident management tools and conducting formal root cause analyses * Sharp analytical and communication skills - you can manage a busy problem backlog and still keep stakeholders clearly informed * Active Secret security clearance required Bonus points for * Experience in highly regulated federal IT environments * ITIL Foundation certification or Certified Problem Manager credential #cjpost

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