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Problem Jobs (NOW HIRING)

AMS Technologies

Problem Manager

San Antonio, TX · On-site

Problem Manager AMS Technologies, LLC is seeking a Problem Manager to support the U.S. Air Force Defensive Cyber Systems Program Management Office at Joint Base San Antonio . This position will ...

AMS Technologies

Problem Manager

San Antonio, TX

Problem Manager AMS Technologies, LLC is seeking a Problem Manager to support the U.S. Air Force Defensive Cyber Systems Program Management Office at Joint Base San Antonio . This position will ...

ASM Research

Problem Manager, Sr

The Problem Mgmt. Lead / Problem Manager, Senior leads the end-to-end problem management function to identify, analyze, and eliminate root causes of recurring incidents impacting mission-critical ...

Solera

Manager, Problem Management

Westlake, TX · On-site

Manager, Problem Management Who We Are Solera's Global IT organization supports a complex, multi-product environment across regions. Ensuring service stability and continuous improvement is critical ...

1 point system

Problem Management Engineer

Boston, MA · On-site

$112K - $146K/yr

REQUIRED SKILLS Problem Management Leadership * Lead and oversee the end‑to‑end Problem Management lifecycle, including detection, logging, classification, investigation, resolution, validation ...

MicroTech

Problem Support Manager

Orlando, FL

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...

MicroTech

Problem Support Manager

Orlando, FL

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

L.A. Family Housing Corporation

$26.42/hr

The Position A Problem-Solving Specialist supports families experiencing homelessness or at risk of housing instability by assessing their needs, identifying barriers to housing, and providing ...

Sycamores LLC

Problem-Solving Specialist

Oakland, CA · On-site

The Problem-Solving Specialist provides short-term, housing-focused engagement with individuals and households experiencing or at risk of homelessness, consistent with funder prevention, diversion ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$14.25 - $19/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

EDAG, Inc.

Problem Resolution Coordinator

Troy, MI · On-site

Seeking a structured and detail-oriented Problem Resolution Coordinator to support issue tracking and resolution activities within our System and Software Development organization. This role focuses ...

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How much do problem jobs pay per year?

As of Jul 27, 2026, the average yearly pay for problem in the United States is $61,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree include roles such as commercial truck drivers, real estate agents, sales managers, and skilled trades like electricians or plumbers. These positions often require specialized training, certifications, or experience, and may involve variable schedules or commission-based pay structures.

What are the 20 most stressful jobs?

Highly stressful jobs include roles such as emergency physicians, airline pilots, police officers, firefighters, and military personnel, often due to high responsibility, life-or-death situations, irregular hours, and physical danger. Other demanding careers are corporate executives, air traffic controllers, and news reporters, which require quick decision-making and handling intense pressure regularly.

How to make $10,000 a month without a degree?

Earning $10,000 a month without a degree typically involves high-paying roles such as sales, real estate, or skilled trades, or building a successful online business or freelance career. Developing in-demand skills, gaining experience, and leveraging digital tools can help increase income potential in these fields.
More about Problem jobs
What are the most commonly searched types of Problem jobs? The most popular types of Problem jobs are:
What states have the most Problem jobs? States with the most job openings for Problem jobs include:
Infographic showing various Problem job openings in the United States as of July 2026, with employment types broken down into 76% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $61,425 per year, or $29.5 per hour.
Problem Manager

Problem Manager

AMS Technologies

San Antonio, TX • On-site

Full-time

Posted 14 days ago

Job description

Problem Manager
Job Description
AMS Technologies, LLC is seeking a Problem Manager to support the U.S. Air Force Defensive Cyber Systems Program Management Office at Joint Base San Antonio. This position will support the network services and infrastructure team by leading the Problem Management process for next-generation cyber defense mission systems that enable critical Air Force cyber operations.
The Problem Manager will play an important role in improving the reliability, availability, and performance of mission-critical cyber defense systems. This role is focused on identifying recurring issues, analyzing trends, determining root causes, and coordinating long-term corrective actions that reduce operational disruptions.
The ideal candidate is a strong communicator and problem solver who can work across operations, engineering, cybersecurity, configuration management, vendors, and government stakeholders. This position is not focused on day-to-day incident response, but rather on identifying systemic issues, driving permanent fixes, and supporting continuous service improvement across the mission environment.
On-Site Requirement: This position requires on-site support at Joint Base San Antonio.
Primary Responsibilities
The Problem Manager will be responsible for leading and supporting the full Problem Management lifecycle for mission-critical cyber defense systems. Responsibilities include:
  • Lead the Problem Management process in accordance with established operational procedures and IT Service Management best practices.
  • Review recurring incidents, system degradations, and operational trends to identify underlying root causes impacting mission system performance.
  • Coordinate Root Cause Analysis activities with engineering teams, system administrators, software developers, cybersecurity personnel, and external vendors.
  • Develop, document, and maintain Problem Records, Known Error Records, and corrective action plans within the enterprise service management platform, such as ServiceNow.
  • Track corrective and preventive actions to ensure recurring issues are permanently resolved.
  • Facilitate Problem Review Boards and technical working groups to prioritize and resolve systemic issues.
  • Analyze incident trends, operational metrics, and system performance data to identify opportunities for improved reliability and service delivery.
  • Coordinate with Change Management and Configuration Management teams to ensure corrective actions are implemented through approved governance processes.
  • Develop and maintain dashboards, trend reports, and leadership briefings to communicate problem status, operational risks, and service health.
  • Identify operational risks related to recurring system failures and recommend mitigation strategies to improve mission readiness.
  • Support the development and refinement of operational procedures, knowledge articles, and lessons learned documentation.
  • Provide regular updates, recommendations, and status briefings to program leadership and government stakeholders.
Clearance and Certification Requirements
  • Current active Secret clearance with the ability to obtain a TS/SCI clearance.
  • Must meet the applicable DoD 8140 Intermediate Work Role 802 - IT Project Manager certification requirements in accordance with the DoD 8140 Qualification Matrix.
  • ITIL 4 Foundation, ITIL 4 Managing Professional, or another recognized IT Service Management certification is preferred or may be required based on program needs.
Basic Qualifications
  • Must be a U.S. Citizen.
  • Bachelor's degree in Information Technology, Cybersecurity, Computer Science, Engineering, or a related field with at least 5 years of relevant experience. An equivalent combination of education, training, and experience may be considered.
  • Experience supporting Problem Management, Incident Management, or Service Management processes in an enterprise IT environment.
  • Experience conducting Root Cause Analysis using structured methods to identify and resolve recurring or systemic issues.
  • Ability to analyze operational metrics, incident trends, and system performance data to identify service improvement opportunities.
  • Experience using enterprise IT Service Management platforms, such as ServiceNow, to manage Problem Records, Known Errors, corrective actions, and reporting.
  • Ability to coordinate across technical teams, including infrastructure, networking, cybersecurity, systems administration, and software engineering.
  • Working knowledge of enterprise infrastructure, mission systems, networking, and cybersecurity operations.
  • Experience coordinating corrective actions through Configuration Management and Change Management processes.
  • Strong analytical, organizational, written, and verbal communication skills.
  • Ability to communicate technical findings clearly to program leadership and government stakeholders.
  • Ability to manage multiple priorities in a fast-paced, mission-critical operational environment.
Preferred Qualifications
  • Experience supporting Air Force or Department of Defense cyber defense programs.
  • Experience leading enterprise Problem Management or Continual Service Improvement initiatives.
  • Experience supporting 24x7 Network Operations Centers, Security Operations Centers, or mission support organizations.
  • Familiarity with cyber defense architectures, mission systems, and centralized monitoring platforms.
  • Experience using ServiceNow Performance Analytics, dashboards, and reporting capabilities.
  • Knowledge of Configuration Management Database concepts and Configuration Management practices.
  • Experience developing Key Performance Indicators, Service Level Agreements, and operational performance metrics.
About AMS Technologies
AMS Technologies, LLC is a small business supporting federal and Department of Defense customers with cybersecurity, engineering, software development, systems integration, and mission support services. We take pride in providing high-quality technical talent, responsive program support, and mission-focused solutions that help our customers succeed.
At AMS, we value professionalism, accountability, teamwork, and clear communication. We are looking for candidates who take ownership of their work, care about the mission, and are comfortable working in a dynamic environment where reliability and trust matter.

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