Jersey City, NJ · On-site
$40.82/hr
Production / Technical Support II - Problem Manager Location: Jersey City, NJ Duration: Contract - 12 months Pay Range: $40.82/hr (W2) Job ID: 373395 About BCforward BCforward is a leading global IT ...
Jersey City, NJ · On-site
$40.82/hr
Production / Technical Support II - Problem Manager Location: Jersey City, NJ Duration: Contract - 12 months Pay Range: $40.82/hr (W2) Job ID: 373395 About BCforward BCforward is a leading global IT ...
Problem Manager (Mid) | Enterprise IT | Government Systems This role requires an active Secret clearance. Falsely claiming to hold a federal security clearance is a violation of federal law and ...
Problem Manager (Mid) | Enterprise IT | Government Systems This role requires an active Secret clearance. Falsely claiming to hold a federal security clearance is a violation of federal law and ...
Boston, MA · On-site
$112K - $146K/yr
REQUIRED SKILLS Problem Management Leadership * Lead and oversee the end‑to‑end Problem Management lifecycle, including detection, logging, classification, investigation, resolution, validation ...
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Boston, MA · On-site
$112K - $146K/yr
REQUIRED SKILLS Problem Management Leadership * Lead and oversee the end‑to‑end Problem Management lifecycle, including detection, logging, classification, investigation, resolution, validation ...
Apply Early
Orlando, FL · On-site
Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...
Orlando, FL · On-site
Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...
Tampa, FL · Hybrid
$15 - $19.75/hr
Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...
Tampa, FL · Hybrid
$15 - $19.75/hr
Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...
Coppell, TX · On-site
$14.75 - $19.50/hr
Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...
Coppell, TX · On-site
$14.75 - $19.50/hr
Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...
Ashburn, VA · On-site
Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s ...
Ashburn, VA · On-site
Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s ...
Dallas, TX · On-site
$15.75 - $20.75/hr
Problem Management Associate Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your ...
Dallas, TX · On-site
$15.75 - $20.75/hr
Problem Management Associate Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your ...
Pittsburgh, PA · On-site +1
As a(n) Incident & Problem Consultant within PNC's First Response SRC (Sight Reliability Center Organization). This position may be eligible for remote work in select geographic locations, subject to ...
Pittsburgh, PA · On-site +1
As a(n) Incident & Problem Consultant within PNC's First Response SRC (Sight Reliability Center Organization). This position may be eligible for remote work in select geographic locations, subject to ...
Home, PA · On-site +1
As a(n) Incident & Problem Consultant within PNC's First Response SRC (Sight Reliability Center Organization). This position may be eligible for remote work in select geographic locations, subject to ...
Home, PA · On-site +1
As a(n) Incident & Problem Consultant within PNC's First Response SRC (Sight Reliability Center Organization). This position may be eligible for remote work in select geographic locations, subject to ...
Incident / Problem Manager Job Location: Irwindale, CA Duration: Permanent / Full Time Excellent communication skills - Both verbal and written Ability to drive and control Technical & Management ...
Incident / Problem Manager Job Location: Irwindale, CA Duration: Permanent / Full Time Excellent communication skills - Both verbal and written Ability to drive and control Technical & Management ...
About the Team The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through ...
About the Team The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through ...
Tampa, FL · Hybrid
$15 - $19.75/hr
Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...
Tampa, FL · Hybrid
$15 - $19.75/hr
Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...
Tampa, FL · On-site
$14.25 - $19/hr
Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...
Tampa, FL · On-site
$14.25 - $19/hr
Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...
Tampa, FL · On-site
$14.25 - $19/hr
Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...
Tampa, FL · On-site
$14.25 - $19/hr
Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...
As the Problem Management Lead, you will serve as a key analytical leader responsible for overseeing all aspects of the problem management lifecycle and managing a dedicated technical team. You will ...
As the Problem Management Lead, you will serve as a key analytical leader responsible for overseeing all aspects of the problem management lifecycle and managing a dedicated technical team. You will ...
Springfield, VA · On-site
Responsible for problem identification, recording, investigation and diagnosis. * Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will act at the contract ...
Springfield, VA · On-site
Responsible for problem identification, recording, investigation and diagnosis. * Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will act at the contract ...
Troy, MI · On-site
Seeking a structured and detail-oriented Problem Resolution Coordinator to support issue tracking and resolution activities within our System and Software Development organization. This role focuses ...
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Troy, MI · On-site
Seeking a structured and detail-oriented Problem Resolution Coordinator to support issue tracking and resolution activities within our System and Software Development organization. This role focuses ...
Apply Early
Troy, MI · On-site
$123K - $185K/yr
The Problem Solver will work on problem prevention (identifying risk and developing robust solutions) and reactive problem-solving to lead teams (Engineering, Suppliers, Manufacturing, Warranty Teams ...
Troy, MI · On-site
$123K - $185K/yr
The Problem Solver will work on problem prevention (identifying risk and developing robust solutions) and reactive problem-solving to lead teams (Engineering, Suppliers, Manufacturing, Warranty Teams ...
About the Team The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through ...
Quick apply
Apply Early
About the Team The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through ...
Apply Early
$34.3K is the 25th percentile. Wages below this are outliers.
$28K - $36K
32% of jobs
$36K - $43.9K
2% of jobs
$43.9K - $51.9K
11% of jobs
The median wage is $53.9K / yr.
$51.9K - $59.8K
22% of jobs
$59.8K - $67.8K
5% of jobs
$74.2K is the 75th percentile. Wages above this are outliers.
$67.8K - $75.7K
4% of jobs
$75.7K - $83.7K
4% of jobs
$83.7K - $91.6K
5% of jobs
$91.6K - $99.6K
6% of jobs
$99.6K - $107.5K
6% of jobs
$107.5K - $115.5K
2% of jobs
$28K
$61.4K
$115.5K
$40.82/hr
Other
Posted 16 hours ago
Job Description We are seeking a Problem Manager to join our dynamic team. The ideal candidate will have strong experience in ITIL-aligned Problem Management, cross-functional incident and change practices, and data-driven root cause analysis and a proven ability to reduce repeat incidents, improve service stability, and drive permanent corrective actions. Responsibilities: Own the end-to-end Problem Management lifecycle in alignment with ITIL standards.
Lead major problem investigations and deliver timely, documented root cause identification and permanent fixes. Establish and maintain problem categorization, prioritization, and severity frameworks with traceability to incidents and known errors. Facilitate RCAs using structured methods such as 5 Whys and Fishbone diagrams.
Partner with Engineering, Application, Infrastructure, and Business teams to define and implement permanent remediation. Track remediation actions to closure, ensuring accountability, timelines, and risk mitigation. Identify, document, and manage interim workarounds and Known Error records.
Analyze incident, alert, and trend data to proactively identify emerging risks and reduce operational noise. Drive improvements to monitoring, automation, controls, and platform resilience. Provide concise executive-level summaries on themes, risk exposure, and remediation progress.
Participate in governance forums, service reviews, and risk discussions. Continuously improve Problem Management processes, metrics, reporting, and documentation. Ensure integration with Incident, Change, Release, and Risk Management practices.
Required Skills & Qualifications: ITIL-aligned Problem, Incident, and Change Management expertise. 3-5 years leading enterprise Problem Management and structured RCAs. Proficiency with RCA methods such as 5 Whys and Fishbone to validate true underlying causes.
Strong analytical and problem-solving skills with a strategic mindset and pattern recognition. Experience delivering cross-functional solutions and thematic analysis to minimize risk. Working knowledge of Splunk and other research and analysis tools.
Experience with BMC Remedy and ServiceNow, plus Microsoft Office Suite. Excellent written and verbal communication, able to translate complex issues for diverse stakeholders. Ability to work independently and within a team, with commitment to documentation and SLA adherence.
Preferred Skills: Familiarity with automation, self-healing, and proactive monitoring systems. Experience with release and deployment practices and operational readiness. Customer-centric mindset with strong facilitation and leadership skills.
Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits.
Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects.
About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
