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Problem Manager Jobs (NOW HIRING)

AMS Technologies

Problem Manager

San Antonio, TX · On-site

Problem Manager AMS Technologies, LLC is seeking a Problem Manager to support the U.S. Air Force Defensive Cyber Systems Program Management Office at Joint Base San Antonio . This position will ...

ASM Research

Problem Manager

The Problem Manager is responsible for identifying, analyzing, and resolving problems within the IT infrastructure to prevent incidents from recurring. This role manages the lifecycle of all problems ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will act at the contract Point of Contract (POC) for all Problem oversight and coordination. * Responsible ...

1 point system

Problem Management Engineer

Boston, MA · On-site

$112K - $146K/yr

REQUIRED SKILLS Problem Management Leadership * Lead and oversee the end‑to‑end Problem Management lifecycle, including detection, logging, classification, investigation, resolution, validation ...

AO Globe Life

Remote- Entry Level Manager

Chicago, IL · On-site +1

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

AO Globe Life

Remote- Entry Level Manager

Richmond, VA · On-site +1

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

AO Globe Life

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

AO Globe Life

Remote- Entry Level Manager

Chicago, IL · On-site +1

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$14.25 - $19/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

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$61.4K

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How much do problem manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for problem manager in the United States is $61,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

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What cities are hiring for Problem Manager jobs? Cities with the most Problem Manager job openings:
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Problem Manager jobs near you
Infographic showing various Problem Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,425 per year, or $29.5 per hour.
Problem Manager

Problem Manager

AMS Technologies

San Antonio, TX • On-site

Full-time

Posted 12 days ago

Job description

Problem Manager
Job Description
AMS Technologies, LLC is seeking a Problem Manager to support the U.S. Air Force Defensive Cyber Systems Program Management Office at Joint Base San Antonio. This position will support the network services and infrastructure team by leading the Problem Management process for next-generation cyber defense mission systems that enable critical Air Force cyber operations.
The Problem Manager will play an important role in improving the reliability, availability, and performance of mission-critical cyber defense systems. This role is focused on identifying recurring issues, analyzing trends, determining root causes, and coordinating long-term corrective actions that reduce operational disruptions.
The ideal candidate is a strong communicator and problem solver who can work across operations, engineering, cybersecurity, configuration management, vendors, and government stakeholders. This position is not focused on day-to-day incident response, but rather on identifying systemic issues, driving permanent fixes, and supporting continuous service improvement across the mission environment.
On-Site Requirement: This position requires on-site support at Joint Base San Antonio.
Primary Responsibilities
The Problem Manager will be responsible for leading and supporting the full Problem Management lifecycle for mission-critical cyber defense systems. Responsibilities include:
  • Lead the Problem Management process in accordance with established operational procedures and IT Service Management best practices.
  • Review recurring incidents, system degradations, and operational trends to identify underlying root causes impacting mission system performance.
  • Coordinate Root Cause Analysis activities with engineering teams, system administrators, software developers, cybersecurity personnel, and external vendors.
  • Develop, document, and maintain Problem Records, Known Error Records, and corrective action plans within the enterprise service management platform, such as ServiceNow.
  • Track corrective and preventive actions to ensure recurring issues are permanently resolved.
  • Facilitate Problem Review Boards and technical working groups to prioritize and resolve systemic issues.
  • Analyze incident trends, operational metrics, and system performance data to identify opportunities for improved reliability and service delivery.
  • Coordinate with Change Management and Configuration Management teams to ensure corrective actions are implemented through approved governance processes.
  • Develop and maintain dashboards, trend reports, and leadership briefings to communicate problem status, operational risks, and service health.
  • Identify operational risks related to recurring system failures and recommend mitigation strategies to improve mission readiness.
  • Support the development and refinement of operational procedures, knowledge articles, and lessons learned documentation.
  • Provide regular updates, recommendations, and status briefings to program leadership and government stakeholders.
Clearance and Certification Requirements
  • Current active Secret clearance with the ability to obtain a TS/SCI clearance.
  • Must meet the applicable DoD 8140 Intermediate Work Role 802 – IT Project Manager certification requirements in accordance with the DoD 8140 Qualification Matrix.
  • ITIL 4 Foundation, ITIL 4 Managing Professional, or another recognized IT Service Management certification is preferred or may be required based on program needs.
Basic Qualifications
  • Must be a U.S. Citizen.
  • Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, Engineering, or a related field with at least 5 years of relevant experience. An equivalent combination of education, training, and experience may be considered.
  • Experience supporting Problem Management, Incident Management, or Service Management processes in an enterprise IT environment.
  • Experience conducting Root Cause Analysis using structured methods to identify and resolve recurring or systemic issues.
  • Ability to analyze operational metrics, incident trends, and system performance data to identify service improvement opportunities.
  • Experience using enterprise IT Service Management platforms, such as ServiceNow, to manage Problem Records, Known Errors, corrective actions, and reporting.
  • Ability to coordinate across technical teams, including infrastructure, networking, cybersecurity, systems administration, and software engineering.
  • Working knowledge of enterprise infrastructure, mission systems, networking, and cybersecurity operations.
  • Experience coordinating corrective actions through Configuration Management and Change Management processes.
  • Strong analytical, organizational, written, and verbal communication skills.
  • Ability to communicate technical findings clearly to program leadership and government stakeholders.
  • Ability to manage multiple priorities in a fast-paced, mission-critical operational environment.
Preferred Qualifications
  • Experience supporting Air Force or Department of Defense cyber defense programs.
  • Experience leading enterprise Problem Management or Continual Service Improvement initiatives.
  • Experience supporting 24x7 Network Operations Centers, Security Operations Centers, or mission support organizations.
  • Familiarity with cyber defense architectures, mission systems, and centralized monitoring platforms.
  • Experience using ServiceNow Performance Analytics, dashboards, and reporting capabilities.
  • Knowledge of Configuration Management Database concepts and Configuration Management practices.
  • Experience developing Key Performance Indicators, Service Level Agreements, and operational performance metrics.
About AMS Technologies
AMS Technologies, LLC is a small business supporting federal and Department of Defense customers with cybersecurity, engineering, software development, systems integration, and mission support services. We take pride in providing high-quality technical talent, responsive program support, and mission-focused solutions that help our customers succeed.
At AMS, we value professionalism, accountability, teamwork, and clear communication. We are looking for candidates who take ownership of their work, care about the mission, and are comfortable working in a dynamic environment where reliability and trust matter.