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Problem Manager Jobs (NOW HIRING)

BC Forward

Problem Manager

Jersey City, NJ · On-site

Production / Technical Support II - Problem Manager Location: Jersey City, NJ Duration: Contract - 12 months Pay Range: 40.82/hr (W2) Job ID: 373394 About BCforward BCforward is a leading global IT ...

ASM Research

Problem Manager

The Problem Manager is responsible for identifying, analyzing, and resolving problems within the IT infrastructure to prevent incidents from recurring. This role manages the lifecycle of all problems ...

BC Forward

IT Problem Manager

Jersey City, NJ · On-site

$46.34/hr

Job Title: Production / Technical Support III - Problem Manager Location: Jersey City, NJ Duration: Contract - 12 months Pay Range: $46.34/hr (W2) Job ID: 373833 About BCforward BCforward is a ...

BC Forward

IT Problem Manager

Jersey City, NJ · On-site

$46.34/hr

Job Title: Production / Technical Support III - Problem Manager Location: Jersey City, NJ Duration: Contract - 12 months Pay Range: $46.34/hr (W2) Job ID: 373834 About BCforward BCforward is a ...

ASM Research

Problem Manager, Mid

The Problem Manager, Mid oversees the lifecycle of problems within enterprise IT services to identify root causes of recurring incidents and implement permanent corrective actions. This role leads ...

E*Pro, Inc.

Incident / Problem Manager

Irwindale, CA · On-site

Incident / Problem Manager Job Location: Irwindale, CA Duration: Permanent / Full Time Excellent communication skills - Both verbal and written Ability to drive and control Technical & Management ...

MicroTech

Problem Support Manager

Orlando, FL

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...

TekSynap

Problem Support Manager

Springfield, VA · On-site

Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s ...

AO Globe Life

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

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Problem Manager information

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$28K

$61.4K

$115.5K

How much do problem manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for problem manager in the United States is $61,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

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Problem Manager jobs near you
Infographic showing various Problem Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $61,425 per year, or $29.5 per hour.

Problem Manager

BC Forward

Jersey City, NJ • On-site

Other

Posted 29 days ago

Job description

Job Title: Production / Technical Support II - Problem Manager Location: Jersey City, NJ Duration: Contract - 12 months Pay Range: 40.82/hr (W2) Job ID: 373394 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description We are seeking a Problem Manager to join our team. The ideal candidate will have strong experience in ITIL-aligned Problem, Incident, and Change Management and a proven ability to lead root cause investigations, implement permanent fixes, and reduce repeat incidents. Responsibilities: Own the end-to-end Problem Management lifecycle in alignment with ITIL standards.

Lead major problem investigations and ensure timely, well-documented root cause identification. Establish and maintain problem categorization, prioritization, and severity frameworks. Facilitate RCA using structured methods such as 5 Whys and Fishbone.

Maintain traceability between incidents, problems, and known errors. Partner with Engineering, Application, Infrastructure, and Business teams to define permanent fixes. Track remediation actions to closure with accountability, timelines, and risk mitigation.

Document and manage interim workarounds and Known Error records. Analyze incident, alert, and trend data to identify emerging risks proactively. Drive improvements to monitoring, automation, controls, and platform resilience.

Reduce repeat incidents and operational noise through systemic remediation. Provide concise executive summaries on problem themes, risk exposure, and remediation progress. Participate in governance forums, service reviews, and risk discussions.

Continuously improve Problem Management processes, metrics, reporting, and documentation. Ensure integration with Incident, Change, Release, and Risk Management practices. Required Skills & Qualifications: ITIL methodology and hands-on Incident, Problem, and Change Management.

3-5 years leading Problem Management analysis and structured investigations. Proficiency with RCA techniques, including 5 Whys and Fishbone. Strong analytical and problem-solving skills with a strategic mindset.

Experience delivering cross-functional solutions and thematic analysis to minimize risk. Working knowledge of Splunk and related research and analysis tools. Excellent written and verbal communication with the ability to translate complex technical issues for diverse stakeholders.

Ability to work independently and collaboratively across teams. Proven capability to lead deep-dive investigations and drive resolution in technical or cross-functional environments. Detail-oriented with commitment to documentation, SLA adherence, and continuous improvement.

Experience with BMC Remedy, ServiceNow, and Microsoft 365 tools. Preferred Skills: Familiarity with ServiceNow administration and reporting. Experience conducting large enterprise-scale RCA investigations.

Knowledge of automation, self-healing, and proactive monitoring systems. Background in Release/Deployment and Operational Readiness. Customer-centric mindset and strong facilitation skills.

Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits.

Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects.

About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.

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