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Problem Manager Jobs (NOW HIRING)

ASM Research

Problem Manager

The Problem Manager is responsible for identifying, analyzing, and resolving problems within the IT infrastructure to prevent incidents from recurring. This role manages the lifecycle of all problems ...

ASM Research

Problem Manager, Sr

The Problem Mgmt. Lead / Problem Manager, Senior leads the end-to-end problem management function to identify, analyze, and eliminate root causes of recurring incidents impacting mission-critical ...

ASM Research

Problem Manager, Mid

The Problem Manager, Mid oversees the lifecycle of problems within enterprise IT services to identify root causes of recurring incidents and implement permanent corrective actions. This role leads ...

Akima

Problem Support Manager

Springfield, VA · On-site

The Problem Support Manager will manage the design and implementation of IT infrastructure and lead a team to ensure effective problem management processes are in place. Responsibilities : • ...

MicroTech

Problem Support Manager

Orlando, FL

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

Duties, responsibilities and activities may change at any time with or without notice Responsibilities We are seeking a Problem Support Manager to join our team supporting a National law enforcement ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance ...

PLACE

WE HAVE A $250,000 PROBLEM!

Sarasota, FL · On-site

$150K - $250K/yr

Excellent time management skills About-our-team About The Furlan Group Welcome to The Furlan Group, where your career aspirations come to life! Our mission is to serve clients with unmatched ...

1 point system

Problem Management Engineer

Boston, MA · On-site

$112K - $146K/yr

REQUIRED SKILLS Problem Management Leadership * Lead and oversee the end‑to‑end Problem Management lifecycle, including detection, logging, classification, investigation, resolution, validation ...

AO Globe Life

Remote- Entry Level Manager

Richmond, VA · On-site +1

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

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Problem Manager information

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$28K

$61.4K

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How much do problem manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for problem manager in the United States is $61,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
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Problem Manager jobs near you
Infographic showing various Problem Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,425 per year, or $29.5 per hour.

Problem Manager

ASM Research

Remote

Full-time

Re-posted 25 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 224 rated it services

Job description

The Problem Manager is responsible for identifying, analyzing, and resolving problems within the IT infrastructure to prevent incidents from recurring. This role manages the lifecycle of all problems, from initial detection through to resolution, ensuring that root causes are identified and permanent fixes are implemented. The Problem Manager works closely with incident management, change management, and other IT teams to prioritize problems based on impact and urgency, and to implement proactive measures to improve overall system stability and performance.
Key Responsibilities
  • Manage the lifecycle of all problems from initial detection through resolution
  • Conduct root cause analysis (RCA) on IT infrastructure issues
  • Develop and implement permanent corrective actions
  • Prioritize problems based on impact and urgency
  • Collaborate with incident management teams on integration
  • Develop process improvements to prevent problem recurrence
  • Maintain comprehensive problem records and documentation
  • Generate problem management reports and metrics

Required Qualifications
  • Bachelor's degree in IT, Computer Science, or Business Administration (or equivalent experience)
  • 4+ years of experience in problem management or incident management
  • Strong understanding of ITIL frameworks and best practices
  • Proficiency with problem and incident management tools and systems
  • Expert-level root cause analysis skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple issues simultaneously
  • Experience with federal IT environments

Job Specific Skills
  • Root Cause Analysis & Problem Solving
  • ITIL Framework Knowledge
  • Incident Management Integration
  • Problem Lifecycle Management
  • Technical Infrastructure Knowledge

Preferred Skills
  • ITIL Foundation or Certified Problem Manager certification
  • CASTLE-NET IT environment familiarity
  • ServiceNow or similar ticketing system expertise
  • Federal contracting background
  • Change Management experience

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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