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Problem Manager Jobs in Houston, TX (NOW HIRING)

Bridge Flair LLC

ServiceNow Developer

Houston, TX · On-site

$51.50 - $71/hr

Problem Management Module Change Management Module Asset Management Module Configuration Management Database (CMDB) Module Service Catalog Module Service Level Management Module Knowledge Management ...

New

Beth Page tech

ServiceNow Developer

Houston, TX · On-site

$51.50 - $71/hr

Problem Management Module * Change Management Module * Asset Management Module * Configuration Management Database (CMDB) Module * Service Catalog Module * Service Level Management Module * Knowledge ...

campus4tech

Application Support Analyst

Houston, TX · On-site

NET app support experience ✔ Knowledge of Marketing & Sales processes ✔ AMS support exposure (incidents, change, problem management) ✔ Strong communication and stakeholder rapport ✔ Ability ...

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Problem Manager information

See Houston, TX salary details

$26.7K

$58.7K

$110.3K

How much do problem manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for problem manager in Houston, TX is $58,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,000.00 and $80,200.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Houston, TX?

For Problem Manager jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Houston, TX look for?

The top searched job categories for Problem Manager jobs in Houston, TX are:

What cities near Houston, TX are hiring for Problem Manager jobs?

Cities near Houston, TX with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Houston, TX as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $58,659 per year, or $28.2 per hour.

Incident & Problem Management Coordinator

Celersoft

Houston, TX • Remote

Contractor

Posted 4 days ago

Job description

Incident & Problem Management Coordinator

Role type: Operational coordination and technical incident management

Remote

Mandatory skills:

  • Strong experience in major incident management and problem management
  • Proven ability to lead technical bridge calls during critical production incidents
  • Excellent written and verbal executive-communication skills
  • Experience creating triage runbooks, incident reports, RCA documents and problem records
  • Understanding of infrastructure, networks, applications, integrations, databases and data pipelines
  • Experience with ITSM platforms (ServiceNow, Jira Service Management or equivalent)
  • Hands-on understanding of observability, dashboards, logging, monitoring and alerting
  • Ability to remain calm, structured and decisive during high-severity incidents
  • Willingness to work in the EST time zone and support critical incidents when required

Preferred skills:

  • ITIL certification or strong working knowledge of ITIL practices
  • ServiceNow Incident, Major Incident and Problem Management
  • Splunk, Datadog, Dynatrace, Grafana, New Relic or similar
  • MuleSoft, CRM, Snowflake, ETL and file-transfer environments
  • Experience presenting incident status and RCA findings to senior executives