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Problem Manager Jobs in Houston, TX (NOW HIRING)

Resolve Tech Solutions

SAP Solutions PM

Houston, TX · On-site

Lead end-to-end SAP AMS delivery , including production support, incident management, problem management, change control, release planning, and continuous improvement initiatives. * Design and govern ...

MDAEdge

OpCenter Discrete MES Developer

Houston, TX · On-site

... Incident Management, Problem Management, Service Requests, and Change Management. • Manage periodic governance reporting, ensuring SLA and KPI compliance. • Lead team management, customer ...

Art of Problem Solving

Math Teacher

Sugar Land, TX · On-site

$32 - $32.25/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

ClifyX

Database Engineering Manage

Houston, TX · On-site

The manager will also capture and report on key performance metrics while advising clients on the ... Proficient in problem management, including receipt, route, and escalation of problems. • ...

Art of Problem Solving

Math Teacher

Sugar Land, TX

$32 - $32.25/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Archer Systems

Manager of End User Support

Houston, TX · On-site

Own incident and problem management for end-user services, including major incident communications/coordination, trend analysis, root cause identification, and driving permanent corrective actions ...

Crowe LLP

Cyber Security Assessment Manager

Houston, TX · On-site

$106K - $143K/yr

Infrastructure-level Incident and Problem Management * Integrated Cyber Auditing alongside business and operational auditors * Assessing design and operational effectiveness of technical ...

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Problem Manager information

See Houston, TX salary details

$26.7K

$58.7K

$110.3K

How much do problem manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for problem manager in Houston, TX is $58,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,000.00 and $80,200.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Houston, TX?

For Problem Manager jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Houston, TX look for?

The top searched job categories for Problem Manager jobs in Houston, TX are:

What cities near Houston, TX are hiring for Problem Manager jobs?

Cities near Houston, TX with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Houston, TX as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $58,659 per year, or $28.2 per hour.

SAP Solutions PM

Resolve Tech Solutions

Houston, TX • On-site

Full-time

Re-posted yesterday

Key responsibilities

  • Lead end-to-end SAP Application Management Services (AMS) delivery, including production support, incident management, and continuous improvement initiatives.

  • Design, govern, and oversee SAP solution architecture, configurations, and integrations across SAP modules, ensuring alignment with business requirements and standards.

  • Oversee SAP delivery projects and enhancements, including planning, resourcing, quality management, and go-live activities.

Job description

Position Summary

The SAP Functional Program Manager- AMS is a, cross-functional SAP leader responsible for leading SAP Application Management Services (AMS) delivery, including designing, governing, and delivering end-to-end SAP solution extensions, production support, and continuous improvement initiatives, with a primary focus on Sales and Supply Chain domains.

This role blends deep functional and technical expertise across SAP modules with hands-on delivery leadership, client engagement, and program oversight, while also managing run operations, enhancements, and project delivery. The Architect serves as the primary interface between U.S. business stakeholders and global delivery teams, ensuring scalable, secure, and high-quality SAP solutions across AMS, enhancements, and project initiatives.

Key Responsibilities

SAP AMS Leadership & Governance

  • Lead end-to-end SAP AMS delivery, including production support, incident management, problem management, change control, release planning, and continuous improvement initiatives.
  • Design and govern AMS operating models, including:
    • Support tier models (L1-L4)
    • SLA and KPI frameworks
    • Escalation paths
    • Governance and reporting cadence
  • Own service delivery performance, ensuring SLA adherence, quality, stability, and customer satisfaction.
  • Drive continuous service improvement (CSI) initiatives across operations, automation, monitoring, and knowledge management.

Solution Architecture & Functional Leadership

  • Lead end-to-end SAP solution architecture and design across a minimum of two SAP modules (SD/MM), ensuring alignment with business requirements, SAP best practices, and enterprise standards.
  • Validate functional configurations, cross-module integrations, and end-to-end business process flows across Sales and Supply Chain.
  • Review SAP ABAP developments and WRICEF objects, ensuring clean-core principles, performance optimization, and S/4HANA extensibility standards.
  • Provide architectural leadership across S/4HANA, SAP BTP, integrations, security, and extensibility frameworks.

Delivery Oversight - Projects & Enhancements

  • Oversee SAP delivery execution across AMS, small enhancements, releases, and project initiatives, including:
    • Governance
    • Planning
    • Resourcing
    • Quality management
    • Risk and dependency management
  • Lead cutover planning, go-live readiness, hypercare, and post-go-live stabilization.
  • Drive roadmap planning aligned to business priorities, system stability, and continuous innovation.

Client Engagement & Stakeholder Leadership

  • Serve as the single point of contact for U.S. business and IT leadership.
  • Own stakeholder engagement, communication, expectation management, and change leadership.
  • Lead governance forums, service reviews, operational meetings, and QBRs.
  • Translate business needs into scalable AMS and solution delivery strategies.

Operational Excellence & Incident Management

  • Lead major incident response, including:
    • Triage and crisis coordination
    • Root cause analysis (RCA)
    • Corrective and preventive action planning
    • Executive-level communication
  • Ensure adherence to ITIL-based operational processes, including incident, problem, change, and release management.
  • Drive monitoring optimization, automation, and self-healing initiatives

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