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Problem Manager Jobs in Keller, TX (NOW HIRING)

Solera

Manager, Problem Management

Westlake, TX · On-site

Manager, Problem Management Who We Are Solera's Global IT organization supports a complex, multi-product environment across regions. Ensuring service stability and continuous improvement is critical ...

Solera

Manager, Problem Management

Westlake, TX

Manager, Problem Management Who We Are Solera's Global IT organization supports a complex, multi-product environment across regions. Ensuring service stability and continuous improvement is critical ...

MN8 Energy

Solar Supervisor

Dallas, TX

Work inside in front of a computer 50% of the time or more, utilizing various applications and a CMMS (Computerized Maintenance Management System) system to manage daily schedules and reports from ...

Bank of America

Senior Site Reliability Engineer

Plano, TX

$54.50 - $72.50/hr

Azure landing zones, private networking, DNS, firewalls, private endpoints, observability, incident response, problem management, canary health checks, production readiness, and cloud governance

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Problem Manager information

See Keller, TX salary details

$25.4K

$55.8K

$104.9K

How much do problem manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for problem manager in Keller, TX is $55,786.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,400.00 and $76,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What job categories do people searching Problem Manager jobs in Keller, TX look for? The top searched job categories for Problem Manager jobs in Keller, TX are:
What cities near Keller, TX are hiring for Problem Manager jobs? Cities near Keller, TX with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Keller, TX as of July 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $55,786 per year, or $26.8 per hour.
Manager, Problem Management

Manager, Problem Management

Solera

Westlake, TX • On-site

Full-time

Posted 19 days ago

Job description

Manager, Problem Management
Who We Are
Solera's Global IT organization supports a complex, multi-product environment across regions. Ensuring service stability and continuous improvement is critical to delivering a reliable customer experience.
The Role
We are seeking a Manager of Problem Management to lead a team responsible for identifying root causes, driving permanent fixes, and reducing repeat incidents across our global platform.
This is a hands-on leadership role focused on team performance, execution discipline, and accountability. You will ensure your team delivers high-quality problem management outcomes, while embedding consistent standards and ways of working across the organization.
What You'll Do
Team Leadership & Performance Management
  • Lead, manage, and develop a team of problem management analysts
  • Set clear expectations, goals, and performance standards for the team
  • Monitor individual and team performance, addressing gaps quickly and directly
  • Provide regular coaching, feedback, and support to improve capability and delivery
  • Ensure the team operates with a strong sense of ownership and accountability

Problem Management Execution
  • Ensure the team consistently identifies, logs, and prioritizes problems across incidents
  • Enforce high-quality root cause analysis (RCA) standards across all work
  • Maintain oversight of problem lifecycle to ensure timely progress and closure

Accountability & Delivery Discipline
  • Hold engineering and product teams accountable for root cause identification and fix delivery
  • Track corrective actions and intervene where progress stalls
  • Escalate risks and blockers clearly and early

Data, Reporting & Insight
  • Oversee analysis of incident trends to identify systemic issues
  • Ensure accurate, consistent reporting on problem management performance
  • Use data to drive priorities and focus team effort where it matters most

Process Ownership & Maturity
  • Establish and enforce problem management standards, processes, and governance
  • Ensure alignment with incident management and change processes
  • Drive consistency in how problem management is executed across teams

Cross-Functional Collaboration
  • Act as the key interface between problem management, NOC, engineering, and product teams
  • Challenge constructively to drive better outcomes
  • Ensure clear communication and alignment across stakeholders

What You'll Bring
Experience
  • 5+ years in IT operations, incident, or problem management roles
  • Previous experience managing or supervising a team
  • Proven track record of improving delivery performance and operational discipline

Technical & Operational Skills
  • Strong understanding of incident and problem management processes
  • Experience driving RCA quality and corrective action tracking
  • Ability to interpret operational data and turn it into actionable insights

Leadership & Behaviour
  • Strong people leader-sets expectations, holds people accountable, and drives performance
  • Direct, clear communicator who is comfortable giving candid feedback
  • Highly organized and structured in approach to work
  • Comfortable operating in a fast-paced, high-pressure environment
  • Focused on outcomes, not just activity

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or
eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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