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Problem Management Jobs in Houston, TX (NOW HIRING)

ECI Group

Sr Endur Developer

Houston, TX · On-site

$52 - $68.75/hr

... Change & Problem Management via ServiceNow • Troubleshoot and resolve Endur + ODW-related issues end-to-end • Partner with business stakeholders and IT teams across Trading & Supply ...

campus4tech

Application Support Analyst

Houston, TX · On-site

NET app support experience ✔ Knowledge of Marketing & Sales processes ✔ AMS support exposure (incidents, change, problem management) ✔ Strong communication and stakeholder rapport ✔ Ability ...

Beth Page tech

ServiceNow Developer

Houston, TX · On-site

$51.50 - $71/hr

Problem Management Module * Change Management Module * Asset Management Module * Configuration Management Database (CMDB) Module * Service Catalog Module * Service Level Management Module * Knowledge ...

VDart, Inc.

Service Desk/Help Desk/Desktop Support

Houston, TX · On-site

$19 - $25.75/hr

Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers. * Proactive monitoring & Perform documented Escalation process. * Troubleshooting on ...

Meriplex Communications

Systems Engineer

Houston, TX · On-site

Participate in problem management, change management, and continuous service improvement initiatives. Knowledge, Skills, and Abilities * Advanced knowledge of Microsoft 365, Azure, Exchange Online ...

Rotork

Business Applications Engineer

Houston, TX · Hybrid

This role also contributes to continuous improvement by identifying recurring issues and recommending long term solutions using Problem Management and ITIL best practices. Responsibilities: * Respond ...

Rotork

Business Applications Engineer

Houston, TX · On-site

This role also contributes to continuous improvement by identifying recurring issues and recommending long term solutions using Problem Management and ITIL best practices. Responsibilities: * Respond ...

Rotork

Business Applications Engineer

Houston, TX · Hybrid

This role also contributes to continuous improvement by identifying recurring issues and recommending long term solutions using Problem Management and ITIL best practices. Responsibilities: * Respond ...

MDAEdge

OpCenter Discrete MES Developer

Houston, TX · On-site

... Incident Management, Problem Management, Service Requests, and Change Management. • Manage periodic governance reporting, ensuring SLA and KPI compliance. • Lead team management, customer ...

Ball

Functional Analyst, Site Support

Conroe, TX · On-site

Perform duties within ITIL best practices guidelines for Incident, Change, Request, and Problem management. Utilizes other industry ITSM best practices where relevant to Ball's future. * Adhere to ...

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All JobsProblem Management JobsProblem Management Jobs in Houston, TX

Problem Management information

See Houston, TX salary details

$26.7K

$58.7K

$110.3K

How much do problem management jobs pay per year?

As of Jul 24, 2026, the average yearly pay for problem management in Houston, TX is $58,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,000.00 and $80,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Problem Management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is Problem Management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a Problem Management professional, and why are they important?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What jobs in the US pay 300,000 a year?

In the field of Problem Management, senior roles such as Problem Manager or IT Service Manager can reach or exceed a $300,000 annual salary with extensive experience, certifications, and leadership responsibilities. High-level positions in IT, finance, or executive management often offer salaries in this range, especially in large organizations or specialized industries.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What degree is best for MIS jobs?

For a problem management role, a bachelor's degree in Management Information Systems (MIS), Computer Science, Information Technology, or related fields is typically preferred. Advanced positions may require a master's degree or relevant certifications such as ITIL or COBIT to demonstrate expertise in IT service management and problem resolution.

What is the work of problem management?

Problem management is a key function in IT service management that involves identifying, analyzing, and resolving the root causes of incidents to prevent future issues. It requires strong analytical skills, knowledge of ITIL processes, and often uses tools like ticketing systems to track problems and solutions.

What career is best for problem solvers?

Problem Management is a role that suits individuals with strong analytical and troubleshooting skills, often working in IT or service management environments. Success in this career typically requires certifications like ITIL and proficiency with tools for incident tracking and root cause analysis.
What are popular job titles related to Problem Management jobs in Houston, TX? For Problem Management jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Problem Management jobs in Houston, TX look for? The top searched job categories for Problem Management jobs in Houston, TX are:
Problem Management jobs near you
Infographic showing various Problem Management job openings in Houston, TX as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $58,659 per year, or $28.2 per hour.

Salesforce & .NET Application Support Analyst

MDAEdge

Houston, TX • On-site

Full-time

Posted 23 days ago

Job description

Job Summary:
MDAEdge is a company seeking an Application Support Analyst specializing in Salesforce and .NET applications. The role involves providing functional support for Marketing & Sales applications, focusing on incident resolution, user support, and process optimization while collaborating with various teams.
Responsibilities:
• Provide daily functional support for Salesforce and .NET Marketing & Sales applications.
• Serve as primary onsite contact for end-user issues, questions, and enhancement requests.
• Triage, investigate, and resolve incidents with offshore L2/L3 support teams.
• Monitor system performance and support problem-management activities.
• Collaborate with business teams to identify workflow gaps and recommend improvements.
• Document issues, resolutions, and processes for knowledge sharing.
• Support change management including user testing and communication.
• Participate in status meetings with updates on incidents, priorities, and risks.
• Maintain understanding of Marketing & Sales business processes for application alignment.
Qualifications:
Required:
• Hold 1-3 years' experience in application or functional support within AMS environments.
• Demonstrate hands-on experience supporting Salesforce and .NET Marketing & Sales applications.
• Show strong knowledge of Marketing & Sales business processes and workflows.
• Gain experience with incident management, ticketing systems, and problem management.
• Work effectively with offshore teams across support tiers.
• Exhibit excellent communication and stakeholder management skills.
• Possess strong analytical and troubleshooting abilities.
• Commit to full-time onsite work in Houston, TX.
• Salesforce support
• .NET application support
• AMS functional support
• incident management
• problem management
• end-user support
• Marketing & Sales process knowledge
• cross-team collaboration
• offshore coordination
• application troubleshooting
• business process analysis
• documentation
• change management
• stakeholder communication
Company:
The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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