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Problem Management Jobs in Houston, TX (NOW HIRING)

Beth Page tech

ServiceNow Developer

Houston, TX · On-site

$51.50 - $71/hr

Problem Management Module * Change Management Module * Asset Management Module * Configuration Management Database (CMDB) Module * Service Catalog Module * Service Level Management Module * Knowledge ...

Bridge Flair LLC

ServiceNow Developer

Houston, TX · On-site

$51.50 - $71/hr

Problem Management Module Change Management Module Asset Management Module Configuration Management Database (CMDB) Module Service Catalog Module Service Level Management Module Knowledge Management ...

New

campus4tech

Application Support Analyst

Houston, TX · On-site

NET app support experience ✔ Knowledge of Marketing & Sales processes ✔ AMS support exposure (incidents, change, problem management) ✔ Strong communication and stakeholder rapport ✔ Ability ...

MDAEdge

OpCenter Discrete MES Developer

Houston, TX · On-site

... Incident Management, Problem Management, Service Requests, and Change Management. • Manage periodic governance reporting, ensuring SLA and KPI compliance. • Lead team management, customer ...

AYR Global IT Solutions Inc

Internet Analyst

Spring, TX · On-site

Work also includes change, incident, and problem management to troubleshoot outages, lead root cause investigations, and lead change implementation. 24X7 on-call support requirements on a rotational ...

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Problem Management information

See Houston, TX salary details

$26.7K

$58.7K

$110.3K

How much do problem management jobs pay per year?

As of Sep 5, 2026, the average yearly pay for problem management in Houston, TX is $58,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,000.00 and $80,200.00 per year, depending on experience, location, and employer.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

Is problem management a good career?

Problem management is a valuable role within IT service management that focuses on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT operations.

What job categories do people searching Problem Management jobs in Houston, TX look for?

The top searched job categories for Problem Management jobs in Houston, TX are:

Problem Management jobs near you
Infographic showing various Problem Management job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 2% Temporary, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $58,659 per year, or $28.2 per hour.

Incident & Problem Management Coordinator

Celersoft

Houston, TX • Remote

Contractor

Posted 4 days ago

Job description

Incident & Problem Management Coordinator

Role type: Operational coordination and technical incident management

Remote

Mandatory skills:

  • Strong experience in major incident management and problem management
  • Proven ability to lead technical bridge calls during critical production incidents
  • Excellent written and verbal executive-communication skills
  • Experience creating triage runbooks, incident reports, RCA documents and problem records
  • Understanding of infrastructure, networks, applications, integrations, databases and data pipelines
  • Experience with ITSM platforms (ServiceNow, Jira Service Management or equivalent)
  • Hands-on understanding of observability, dashboards, logging, monitoring and alerting
  • Ability to remain calm, structured and decisive during high-severity incidents
  • Willingness to work in the EST time zone and support critical incidents when required

Preferred skills:

  • ITIL certification or strong working knowledge of ITIL practices
  • ServiceNow Incident, Major Incident and Problem Management
  • Splunk, Datadog, Dynatrace, Grafana, New Relic or similar
  • MuleSoft, CRM, Snowflake, ETL and file-transfer environments
  • Experience presenting incident status and RCA findings to senior executives