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Problem Management Jobs in Houston, TX (NOW HIRING)

Lead end-to-end SAP AMS delivery , including production support, incident management, problem management, change control, release planning, and continuous improvement initiatives. * Design and govern ...

Advocate for quality delivery; coordinates activities with overall development team, administers the testing problem management process including monitoring and reporting on problem resolution.

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Problem Management information

See Houston, TX salary details

$26.7K

$58.7K

$110.3K

How much do problem management jobs pay per year?

As of Sep 5, 2026, the average yearly pay for problem management in Houston, TX is $58,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,000.00 and $80,200.00 per year, depending on experience, location, and employer.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

Is problem management a good career?

Problem management is a valuable role within IT service management that focuses on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT operations.

What job categories do people searching Problem Management jobs in Houston, TX look for?

The top searched job categories for Problem Management jobs in Houston, TX are:

Infographic showing various Problem Management job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 2% Temporary, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $58,659 per year, or $28.2 per hour.

Principal Engineer, Digital QA

Waste Management

Houston, TX • Hybrid

Full-time

Re-posted 7 days ago


Waste Management rating

7.5

Company rating: 7.5 out of 10

Based on 655 frontline employees who took The Breakroom Quiz

26th of 92 rated recycling and waste


Job description

USA Waste-Management Resources, LLC has an opening for a full-time Principal Engineer, Digital QA in Houston, TX.  Duties: Conduct highly complex quality assurance tests and analysis to ensure that software meets or exceeds specified standards and end-user requirements.  Perform technically advanced or in-depth development and execution of test cases.  Work closely with Project Management, Quality Assurance, and Development teams on multiple, multi-faceted projects from creation to completion.  Solve highly technical and complex problems on multiple projects and provide consultative support to internal staff.  Report quality metrics to Senior management.  Administer problem management process including monitoring and reporting on problem resolution. Ensure that system tests are successfully completed and documented, and all problems are resolved.  Identify, recommend, and implement changes to enhance the effectiveness of quality assurance strategies.  Make recommendations to superiors regarding the acquisition and/or implementation of software to increase information systems efficiency.  Provide oversight of functional, business process and technical testing services for designated software and business process development projects, and externally developed projects, from initiation through to implementation.  Expert in all aspects of the software development lifecycle in a structured environment and provide supervision in a small - medium size team environment.  Write effective test plans and understand test strategy and project risk, particularly from a quality perspective.  Resource Mobilization for Projects.  Implement and monitor processes for Offshore Testing.  Define the scope of testing within the context of each release/delivery.  Advocate the appropriate level of quality by the resolution of important defects.  Take responsibility for the production and approval of all testing deliverables and achievement of testing milestones during a project.  Manage all risks associated with the testing and take preventative action when any risks become unacceptable.  Provide authoritative advice and guidance to colleagues on any aspect of testing, including training for testers and other developers where appropriate.  Work with Business to create UAT test planning and support them throughout the UAT.  Hybrid position.  Must report to office at 800 Capitol St., Suite 3000, Houston, TX 77002 4 days a week.  Min. Req.: Bachelor's degree, or foreign equivalent, in Computer Science, MIS, Engineering, or a related field plus 10 years of experience in software testing and quality assurance within the Software Development Life Cycle (SDLC). 3 years of exp. with database structures, SQL queries, TOAD, and ETL testing knowledge. 3 years of exp. with at least 2 of the following ERP/Procurement systems: Oracle HCM Cloud, EBS HRMS, PeopleSoft-Finance, Oracle Finance/HCM, Ariba, Coupa. 3 years of exp. with at least 2 of the following reporting tools: Power BI, Tableau, SSRS, Spotfire. 3 years of exp. with data analytics, modeling, and algorithms using Python. 3 years of exp. with QA testing, QA plans, test case development, QA methodologies, documentation, Quality Center, QTP, Selenium, and project management. 3 years of exp. with all phases of the Software Development Life Cycle (SDLC) including requirement analysis, design, integration, testing, and validation. 3 years of exp. with AS400 business applications. 3 years of exp. with national accounts applications and integrations: Acorn, Salesforce (SF), Portals, Contract Management, Mulesoft, MAS, Pricing, ESB, and APIs. Apply at our Career Website at https://emcm.fa.us2.oraclecloud.com/hcmUl/CandidateExperience/en/sites/WMCareers. 
Reference Job Identification No. 2349637.
 

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities. 

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow. 

What Waste Management employees say

Pay

Benefits

Hours and flexibility

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About WM

Sourced by ZipRecruiter

Industry

Environmental consulting services and water, sewage, waste, steam, air heating and cooling systems

Company size

10,000+ Employees

Headquarters location

Houston, TX, US