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Problem Management Jobs in Houston, TX (NOW HIRING)

InOpTra Digital

IBM MDM Engineer

Texas City, TX · On-site

... problem management experience. • Familiarity with software development methodologies like SDLC and Agile, and tools like JIRA and Confluence. • Excellent communication skills, with the ability to ...

Archer Systems

Manager of End User Support

Houston, TX · On-site

Own incident and problem management for end-user services, including major incident communications/coordination, trend analysis, root cause identification, and driving permanent corrective actions ...

Crowe LLP

Cyber Security Assessment Manager

Houston, TX · On-site

$106K - $143K/yr

Infrastructure-level Incident and Problem Management * Integrated Cyber Auditing alongside business and operational auditors * Assessing design and operational effectiveness of technical ...

JPMorgan Chase & Co.

Technology Support Lead

Houston, TX · On-site

$120 - $180/hr

Drive root cause analysis and problem management processes, translating findings into permanent fixes and preventative measures that reduce recurring issues * Partner with software engineering ...

Signal Energy

IT Help Desk Technician

Houston, TX

Identify recurring issues and contribute to root cause analysis, process improvement, automation, and problem management activities. * Participate in technology deployments, upgrades, and Digital ...

New

Signal Energy

IT Help Desk Technician

Houston, TX · On-site

Identify recurring issues and contribute to root cause analysis, process improvement, automation, and problem management activities. * Participate in technology deployments, upgrades, and Digital ...

Stewart

Senior IT Manager

Houston, TX · On-site

$125K - $125K/yr

Accountable for the performance and results of teams including defining the end-to-end employee journey through monitoring and automation-minded problem management * Develops departmental plans ...

Vitol

Data Support Engineer

Houston, TX · On-site

$109K - $131K/yr

Identify recurring issues and contribute to root cause analysis and problem management. * Support incident and change management processes in line with best practices. * Participate in an on-call ...

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Problem Management information

See Houston, TX salary details

$26.7K

$58.7K

$110.3K

How much do problem management jobs pay per year?

As of Sep 6, 2026, the average yearly pay for problem management in Houston, TX is $58,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,000.00 and $80,200.00 per year, depending on experience, location, and employer.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

Is problem management a good career?

Problem management is a valuable role within IT service management that focuses on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT operations.

What job categories do people searching Problem Management jobs in Houston, TX look for?

The top searched job categories for Problem Management jobs in Houston, TX are:

Problem Management jobs near you
Infographic showing various Problem Management job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 2% Temporary, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $58,659 per year, or $28.2 per hour.

IBM MDM Engineer

InOpTra Digital

Texas City, TX • On-site

Full-time

Re-posted 2 days ago

Job description

Job Summary:
InOpTra Digital is seeking an experienced MDM Engineer with a strong background in Master Data Management (MDM) to join their team. The ideal candidate will be responsible for designing, developing, and implementing MDM solutions, as well as collaborating with technical and business teams to communicate complex technical concepts.
Responsibilities:
• Utilize your strong experience in MDM to design, develop, and implement MDM solutions, preferably using IBM MDM Standard Edition.
• Write complex queries and perform data profiling and analysis using tools like Excel, Python, or other similar tools.
• Work with databases such as MS SQL, Oracle, or DB2, and proficiently write DML, DDL, Stored Procedures, and Joins.
• Demonstrate proficiency in programming languages like Core Java, Python, and Shell Script.
• Have intermediate experience in cloud technologies, with familiarity in AWS or Azure and an understanding of cloud concepts and services.
• Troubleshoot software incidents and problems, providing effective solutions.
• Collaborate with technical and business teams, effectively communicating complex technical concepts in understandable business/layman terms.
• Possess good team player skills, with the ability to work collaboratively and contribute to a positive team environment.
• Assist in effort estimation for responding to RFP.
• Mentor junior team members.
Qualifications:
Required:
• 5-7 years of experience in IT, with a focus on MDM or patient identity matching implementation.
• Strong hands-on experience in MDM.
• Proficiency in programming languages like Core Java, Python, and Shell Script.
• Experience working with databases such as MS SQL, Oracle, or DB2, and proficient in writing complex queries.
• Knowledge of data profiling and analysis, including ETL processes.
• Intermediate experience in cloud technologies, with familiarity in AWS or Azure.
• Strong troubleshooting skills and incident/problem management experience.
• Familiarity with software development methodologies like SDLC and Agile, and tools like JIRA and Confluence.
• Excellent communication skills, with the ability to effectively communicate with technical and business stakeholders.
Preferred:
• 4-6 years of experience in IBM MDM Standard Edition
• Good to have experience in DevOps, CI/CD integration, data modeling and mining, large-scale enterprise MDM implementation, enterprise application development in Java, EJB, Springboot, and migrations from on-premise to cloud.
Company:
INOPTRA | Intelligent. Optimized. Transformative. At INOPTRA, we blend intelligence and innovation to shape the future of global technology. Founded in 2020, the company is headquartered in Irving, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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