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Problem Management Jobs in Houston, TX (NOW HIRING)

Viridien

HPC Hardware Engineer

Houston, TX

$117K - $155K/yr

Problem management * Change management * Continual service improvement * Lead and participate in the deployment of new systems and applications * Participate in meetings and conference calls related ...

TestingXperts

QA Automation Tester

Houston, TX · On-site

Advocate for quality delivery; coordinates activities with overall development team, administers the testing problem management process including monitoring and reporting on problem resolution.

InOpTra Digital

IBM MDM Engineer

Texas City, TX · On-site

... problem management experience. • Familiarity with software development methodologies like SDLC and Agile, and tools like JIRA and Confluence. • Excellent communication skills, with the ability to ...

Archer Systems

Manager of End User Support

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Own incident and problem management for end-user services, including major incident communications/coordination, trend analysis, root cause identification, and driving permanent corrective actions ...

Crowe LLP

Cyber Security Assessment Manager

Houston, TX

$106K - $143K/yr

Infrastructure-level Incident and Problem Management * Integrated Cyber Auditing alongside business and operational auditors * Assessing design and operational effectiveness of technical ...

New

Huntington

ServiceNow Programmer/Analyst 2

Houston, TX · On-site

Understanding of the foundational principles of ITIL along with the underlining metrics associated to Incident, Problem, Change and Release Management required.  Key Responsibilities: * Capture ...

Stewart

Senior IT Manager

Houston, TX · On-site

$125K - $125K/yr

  • Medical

  • Retirement

  • PTO

Accountable for the performance and results of teams including defining the end-to-end employee journey through monitoring and automation-minded problem management * Develops departmental plans ...

Vitol

Data Support Engineer

Houston, TX · On-site

$109K - $131K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Identify recurring issues and contribute to root cause analysis and problem management. * Support incident and change management processes in line with best practices. * Participate in an on-call ...

Stewart

Senior IT Manager

Houston, TX

$125K - $125K/yr

  • Medical

  • Retirement

  • PTO

Accountable for the performance and results of teams including defining the end-to-end employee journey through monitoring and automation-minded problem management * Develops departmental plans ...

Vitol

Data Support Engineer

Houston, TX · On-site

$109K - $131K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Identify recurring issues and contribute to root cause analysis and problem management. * Support incident and change management processes in line with best practices. * Participate in an on-call ...

Vitol

Data Support Engineer

Houston, TX · On-site

$109K - $131K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Identify recurring issues and contribute to root cause analysis and problem management. * Support incident and change management processes in line with best practices. * Participate in an on-call ...

Vitol

Data Support Engineer

Houston, TX

$109K - $131K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Identify recurring issues and contribute to root cause analysis and problem management. * Support incident and change management processes in line with best practices. * Participate in an on-call ...

Invesco

Senior Manager - HR Technology

Houston, TX · Hybrid

  • Medical

  • Retirement

  • PTO

... problem management, rootcause analysis, change control, performance monitoring, and operational metrics. * Partner with Security, Privacy and Identity Management teams to ensure HR platforms meet ...

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Showing results 41-60

All JobsProblem Management JobsProblem Management Jobs in Houston, TX

Problem Management information

See Houston, TX salary details

$26.7K

$58.7K

$110.3K

How much do problem management jobs pay per year?

As of Aug 16, 2026, the average yearly pay for problem management in Houston, TX is $58,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,000.00 and $80,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What job categories do people searching Problem Management jobs in Houston, TX look for?

The top searched job categories for Problem Management jobs in Houston, TX are:

Problem Management jobs near you
Infographic showing various Problem Management job openings in Houston, TX as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 100% In-person job distribution, with an average salary of $58,659 per year, or $28.2 per hour.

HPC Hardware Engineer

Viridien

Houston, TX

$117K - $155K/yr

Full-time

Re-posted 25 days ago

Job description

Viridien (www.viridiengroup.com) is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.

Job Description

We are seeking a highly motivated individual to join our team, focusing on the development, implementation, and support of our Houston Data Center infrastructure. The ideal candidate will have demonstrable skills in High Performance Computing (HPC) and a proactive approach to data center operations.

Join us in shaping the future of HPC and Cloud technology at Viridien!

Principle Accountabilities

  • Lead hardware maintenance
    • CPU/GPU high-performance computing
    • Oil immersion servers
    • Air cooled servers
    • Storage
    • Infrastructure services
    • Equipment ordering
    • Building Bill of Materials for new installations
  • Lead spare parts management
  • Lead hardware installation
  • Data center upkeep
    • Rack cabling standards
    • IT Workshop
    • Equipment audits
  • Hardware decommissioning
  • Lease management
  • Documentation management
  • Incident management
  • Problem management
  • Change management
  • Continual service improvement
  • Lead and participate in the deployment of new systems and applications
  • Participate in meetings and conference calls related to project and troubleshooting activities
  • This role will be required to be on-call

Skills and Competencies

  • Must be IT literate with good knowledge of Linux distributions.
  • Technically proficiency in HPC system architecture
  • Expert in structured cabling, data center focused.
  • Expertise in diagnosing, troubleshooting and solving technical issues
  • Excellent communication, presentation, customer service and team skills.
  • Proven record of successful mentorship of juniors.
  • Delivery focused and problem-solving attitude.
  • Effective verbal and written communication skills
  • Project management skills are a plus

Qualifications and Experience

Essential

  • You will have a BSc or MSc in Computer Science, Computer Engineering, or Computer Information Systems.
  • 5+ years' experience in data center hardware infrastructure, with at least 2 years focused on GPU systems and immersion cooling technologies.
  • HPC systems architecture, compute and storage
  • Project management experience is a plus
  • Structured cabling
  • Linux distributions

Desired Skills/Learning

  • Scripting languages
  • Computational thinking

Our Hiring Process

At Viridien, we are committed to delivering a respectful, inclusive, and transparent recruitment experience.

Due to the high volume of applications we receive, we may not be able to provide individual feedback to every applicant. Only candidates whose qualifications closely match the role criteria will be contacted for an interview. We do, however, aim to share personalized feedback with those who progress to the first round of interviews and beyond.

We are also dedicated to ensuring that our hiring process accessible to all. If you require any reasonable adjustments to fully participate in the application or interview stages, please don't hesitate to contact your recruiter directly.

We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.

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