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Incident Problem Manager Jobs in Houston, TX (NOW HIRING)

Andor Tech Inc.

IT Software Engineer

Houston, TX · On-site

Experience with incident/problem management + code triaging * Strong requirements analysis and technical design skills Nice to Have (Keep Tight) * Experience with Oil Data Warehouse (ODW) * Exposure ...

Resolve Tech Solutions

SAP Solutions PM

Houston, TX

Lead end-to-end SAP AMS delivery , including production support, incident management, problem management, change control, release planning, and continuous improvement initiatives. * Design and govern ...

ECI Group

Sr Endur Developer

Houston, TX · On-site

$52 - $68.75/hr

... with incident/problem management + code triaging • Strong requirements analysis and technical design skills • 7-12+ years overall experience • Proven ability to own technical delivery end-to ...

Huntington

ServiceNow Programmer/Analyst 2

Houston, TX · On-site

Understanding of the foundational principles of ITIL along with the underlining metrics associated to Incident, Problem, Change and Release Management required.  Key Responsibilities: * Capture ...

InOpTra Digital

IBM MDM Engineer

Texas City, TX · On-site

... incident/problem management experience. • Familiarity with software development methodologies like SDLC and Agile, and tools like JIRA and Confluence. • Excellent communication skills, with the ...

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Incident Problem Manager information

See Houston, TX salary details

$34.9K

$156K

$184.8K

How much do incident problem manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for incident problem manager in Houston, TX is $156,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,200.00 and $184,300.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What are popular job titles related to Incident Problem Manager jobs in Houston, TX?

For Incident Problem Manager jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Houston, TX look for?

The top searched job categories for Incident Problem Manager jobs in Houston, TX are:

What cities near Houston, TX are hiring for Incident Problem Manager jobs?

Cities near Houston, TX with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Houston, TX as of August 2026, with employment types broken down into 69% Full Time, 8% Part Time, and 23% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $156,046 per year, or $75 per hour.

Senior IT Management, Incident & Program Delivery Lead

HP Development Company, L.P.

Spring, TX • On-site

$103K - $103K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 29 days ago

Job description

Senior IT Management, Incident & Program Delivery Lead
Description -
Seeking a Senior IT Infrastructure, Incident & Program Delivery Lead who combines deep technical acumen, exceptional incident management discipline, and strategic program execution. The role manages the technical and service relationship of the organization with customers. The role also customizes solutions for complex customer requirements, all while mentoring lower-level employees and aligning strategies with the organization's goals.
This is a senior individual contributor role for a proven self-starter who leads without direction, operates calmly under pressure, and builds trust across senior leadership. The ideal candidate excels in incident command, infrastructure stability, and enterprise program delivery-aligning execution with the organization's strategic Plans of Record (POR) to advance business and technology outcomes.
Key Responsibilities
Incident & Problem Management Excellence
  • Serve as the primary incident commander for complex or business-critical issues-driving containment, restoration, and transparent communication.
  • Lead cross-functional technical bridges involving Operation, Security, Networking, and Engineering during critical events.
  • Conduct detailed Root Cause Analysis (RCA) for systemic issues, ensuring long-term preventions are designed, implemented, and tracked through closure.
  • Develop standardized runbooks, escalation frameworks, and proactive detection strategies to strengthen operational resilience.
  • Act as the executive-facing voice during major incidents-delivering calm, precise, and business-aligned updates.
  • Applies extensive technical knowledge and awareness of industry trends to manage critical or high-risk technology areas or customer groups, combining technical expertise and business acumen to devise superior solutions for the organization and its customers.
    • Acts as a mentor and consultant, offering guidance to team members, other organizations, customers, and vendors on the most intricate issues.
    Participates in, proposes, or leads exceptionally complex customer and internal projects, including transformation initiatives, across various technology customers, internal businesses, and end user areas.

Infrastructure Engineering & Service Reliability
  • Operate as the senior technical authority for endpoint management, Operating system, infrastructure delivery, and operational stability.
  • Key the end-to-end Microsoft Intune / Endpoint Manager environment, including policies, packaging, device compliance, telemetry, and optimization.
  • Partner with PCL, Networking, InfoSec, and Infra teams to maintain unified service reliability and secure system integration.
  • Oversee complex testing, validation, and production rollout of new product, services infrastructure tools, hardware, and process enhancements with minimal risk.
  • Maintain disciplined documentation, service dashboards, and compliance reporting across infrastructure platforms and governance frameworks.

Strategic Program Delivery & Stakeholder Alignment
  • Identify, define, and drive strategic programs that deliver sustained operational value, automation, and modernization.
  • Translate enterprise POR (Plan of Record) objectives into executable workstreams-establishing clear ownership, timelines, and metrics of success.
  • Lead execution of multi-phase initiatives across geographies and teams while managing dependencies, risk, and readiness.
  • Function as a trusted program voice with senior stakeholders-communicating progress, risks, and value realization effectively.
  • Ensure every delivery contributes to long-term operational scalability, security, and business enablement.
  • Programs not limiting to MCS, MDS, MPS, PCL, Vending Machines, New products etc.

Leadership Through Influence
  • Lead by example: proactive, accountable, results-driven, and highly reliable under pressure.
  • Mentor and coach global IT staff, instilling structured incident response, technical excellence, and service ownership habits.
  • Build trusted relationships across executive, engineering, and service delivery communities.
  • Demonstrate professional composure, confident decision-making, and clarity when representing IT in high-visibility settings.

Required Skills & Experience
  • 15+ years in IT Infrastructure, Incident Command, or Managed Services operations, with experience driving large-scale programs.
  • Four-year or Graduate Degree in Computer Science, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
  • Proven mastery in:
    • Microsoft Intune / Endpoint Manager / Autopilot and modern management frameworks
    • Incident management and RCA methodology in complex environments
    • Windows OS, O365, Teams, and hybrid computing ecosystems
    • Networking fundamentals (DNS, DHCP, VPN, routing, proxy)
    • InfoSec alignment-identity, compliance, and device security controls
  • Demonstrated leadership in managing executive-critical incidents and post-incident governance.
  • Strong program management and communication skills-able to influence across peer, executive, and partner levels.
  • Execution-oriented self-starter with strong ownership mindset and ability to deliver outcomes independently.

Preferred Certifications
• ITIL Certifications
Knowledge & Skills
• Active Directory
• Agile Methodology
• Amazon Web Services
• Automation
• Computer Science
• DevOps
• IT Infrastructure
• Microsoft Azure
• Operating Systems
• Python (Programming Language)
• Scripting
• System Administration
• Windows PowerShell
• Windows Servers
Preferred Expertise
  • Experience in large global enterprises or Managed Services environments
  • Solid understanding of Zero Trust, conditional access, and device compliance architecture.
  • Familiarity with ITIL, Agile, or SAFe delivery frameworks to support structured operational agility.

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Why This Role Matters
This is a pivotal senior IC role that blends technical leadership, service stability, and strategic program execution. The right candidate will not only resolve critical issues but also drive the initiatives that prevent them-shaping infrastructure strategy, aligning with stakeholder PORs, and ensuring that HP's technology foundation continuously evolves to meet business goals.
The pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Services
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
Not Specified
Relocation -
No
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

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