ZipRecruiter

Log In

1

Incident Problem Manager Jobs in Prosper, TX (NOW HIRING)

Bank of America

Senior Site Reliability Engineer

Plano, TX · On-site

$54.50 - $72.50/hr

Azure landing zones, private networking, DNS, firewalls, private endpoints, observability, incident response, problem management, canary health checks, production readiness, and cloud governance

Bank of America

Senior Site Reliability Engineer

Plano, TX · On-site

$54.50 - $72.50/hr

Engages as a subject matter expert in incident triage efforts, failure scenario modelling and works with the Problem Manager to diagnose root causes for complex/high impact incident/problem ...

CGI Inc.

Senior Technical Incident Manager

Dallas, TX · On-site

$112K - $154K/yr

... Incident, Problem, and Change Management • Familiarity with observability concepts and tools, including OpenTelemetry, is a plus • Understanding of networking fundamentals including DNS, Load ...

Compunnel

MS Dynamics 365 F&O Program Manager

Dallas, TX · On-site

$127K - $165K/yr

... incident and problem management, coordinate change and release activities, and partner with business stakeholders, Microsoft, and third-party vendors. Key Responsibilities • Own and manage the ...

next page

Showing results 1-20

All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Prosper, TX

Incident Problem Manager information

See Prosper, TX salary details

$33.4K

$149.6K

$177.2K

How much do incident problem manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for incident problem manager in Prosper, TX is $149,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,100.00 and $176,700.00 per year, depending on experience, location, and employer.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What job categories do people searching Incident Problem Manager jobs in Prosper, TX look for?

The top searched job categories for Incident Problem Manager jobs in Prosper, TX are:

What cities near Prosper, TX are hiring for Incident Problem Manager jobs?

Cities near Prosper, TX with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Prosper, TX as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $149,643 per year, or $71.9 per hour.

Incident Manager / Operations Specialist

IT America Inc

Plano, TX • On-site

Contractor

Posted 12 days ago

Job description

Position: Incident Manager / Operations Specialist

Location: Plano, TX/Richmond, VA/McLean, VA/Chicago, IL

Duration: Long term contract

Tools: ServiceNow / Jira / Splunk / Dynatrace / Datadog / Grafana

Cloud: AWS / Azure / GCP

**This position is open to Only Ex-CapitalOne Employees/Contractors**

Job Summary:

We are seeking experienced Incident Managers / Operations Specialists responsible for managing production incidents, coordinating technical teams, monitoring applications and infrastructure, and driving timely resolution of critical issues. The ideal candidate should have strong experience in ITIL-based incident management, monitoring, escalation, root cause analysis, and operational support.

Key Responsibilities

  • Manage P1/P2/P3 incidents from identification through resolution and closure.
  • Coordinate technical teams, application owners, infrastructure teams, vendors, and business stakeholders during incidents.
  • Monitor applications, systems, infrastructure, and services to proactively identify issues.
  • Lead incident bridges and ensure effective communication throughout the incident lifecycle.
  • Track incidents against SLA, response, and resolution targets.
  • Perform initial troubleshooting, impact assessment, escalation, and resolution coordination.
  • Conduct Root Cause Analysis (RCA) and document corrective and preventive actions.
  • Identify recurring incidents and work with engineering teams to eliminate underlying issues.
  • Maintain incident reports, dashboards, operational metrics, and management communications.
  • Support problem management, change management, and continuous improvement initiatives.
  • Participate in on-call and after-hours support as required.

Required Skills

  • 10+ years of experience in Incident Management, IT Operations, Production Support, or related roles.
  • Strong knowledge of ITIL Incident, Problem, and Change Management processes.
  • Experience managing critical production incidents and major incident response.
  • Strong knowledge of application and infrastructure monitoring and alerting.
  • Experience with ticketing tools such as ServiceNow, Jira, or similar platforms.
  • Strong understanding of SLA management, escalation procedures, and incident prioritization.
  • Excellent troubleshooting, communication, coordination, and stakeholder management skills.
  • Experience preparing RCA reports, incident metrics, and management dashboards.

Preferred Skills

  • Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Datadog, New Relic, or Grafana.
  • Knowledge of AWS, Azure, or GCP environments.
  • Understanding of cloud infrastructure, databases, APIs, networking, and application architecture.
  • Experience with DevOps, CI/CD, automation, and observability.
  • ITIL certification is preferred.
  • Experience working in 24x7 production support / on-call environments.