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Incident Problem Manager Jobs in Prosper, TX (NOW HIRING)

ADT Security Services

Cloud Citrix Analyst

Irving, TX · Hybrid

Perform root cause analysis and participate in incident, problem, and change management processes using ServiceNow. * Collaborate with network, identity, security, storage, and application teams to ...

ShiftCode Analytics, Inc.

Security Engineer

Frisco, TX · On-site

... and incident/problem resolutions with other security or cloud teams. • Maintain knowledge of ... Risk Management, RHCOS security, container security, Kubernetes security, IAM security, network ...

HelloFresh

Manager, Fulfillment Technology

Irving, TX · On-site

Own end-to-end incident and problem management for the North America WMS platform, including severity triage, root-cause analysis, and driving structural fixes for recurring issues (not just ticket ...

Hobbsnews

Senior Site Reliability Engineer

Plano, TX · On-site

$152.60 - $191.50/hr

Azure landing zones, private networking, DNS, firewalls, private endpoints, observability, incident response, problem management, canary health checks, production readiness, and cloud governance

EROS Technologies, Inc.

JIRA Admin

Dallas, TX

We will use JIRA for Service Management functions (Incident, Problem, Change, and Request Management) and Finance based workflow approval tracking (JE approvals, cash application approvals, etc.

Brillio

Project Manager - R01570240

Dallas, TX · On-site

... incident, change, problem, request, vulnerability remediation, automation, and platform governance workstreams, ensuring timely resolution and measurable service improvements 2. Drive ITIL-aligned ...

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All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Prosper, TX

Incident Problem Manager information

See Prosper, TX salary details

$33.4K

$149.6K

$177.2K

How much do incident problem manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for incident problem manager in Prosper, TX is $149,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,100.00 and $176,700.00 per year, depending on experience, location, and employer.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What job categories do people searching Incident Problem Manager jobs in Prosper, TX look for?

The top searched job categories for Incident Problem Manager jobs in Prosper, TX are:

What cities near Prosper, TX are hiring for Incident Problem Manager jobs?

Cities near Prosper, TX with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Prosper, TX as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $149,643 per year, or $71.9 per hour.

Senior Infrastructure Solutions Engineer

Exeter Finance LLC

Irving, TX • On-site

$104K - $141K/yr

Full-time

Re-posted 12 days ago

Exeter Finance rating

9.1

Company rating: 9.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Job Summary:
Owns the operational health, stability, and reliability of enterprise infrastructure platforms, ensuring high availability, performance, and compliance across compute, storage, virtualization, cloud, and network environments. Operating within a run-focused model, this role is accountable for incident response, system performance, and continuous operational improvement. Serves as the senior technical escalation point for complex infrastructure issues, leading rapid resolution, root cause analysis, and long-term remediation planning. Partners closely with engineering and architecture teams to transition new capabilities into stable operations, ensuring solutions are supportable, observable, and aligned with enterprise standards. Drives automation, observability, and AI-enabled operational practices to improve efficiency, reduce manual intervention, and enhance overall service reliability.
Job Duties:
  • Own operational performance and reliability of infrastructure platforms, including SLA/SLO adherence, uptime, and service stability.
  • Lead complex incident resolution and drive root cause analysis and problem management, ensuring thorough diagnostics, cross-team collaboration, and long-term remediation to prevent recurrence.
  • Operate and maintain enterprise infrastructure environments, including virtualization (VMware/Hyper-V), cloud platforms (Azure), storage, and networking.
  • Partner with engineering/build teams to transition new platforms and changes into production operations, while supporting infrastructure modernization efforts and ensuring operational readiness, supportability, and alignment with enterprise standards.
  • Build and automate infrastructure workflows using scripting, configuration management, or orchestration frameworks (e.g., PowerShell, Python, Terraform) to reduce manual effort, improve consistency, and enhance system reliability.
  • Advance observability and monitoring practices, including alert tuning, telemetry, and performance visibility to improve signal-to-noise ratio and enable proactive issue detection.
  • Perform performance and capacity analysis, identifying trends and advising leadership on resource planning and technology investments.
  • Provide technical leadership across teams, mentoring engineers, strengthening troubleshooting capabilities, and reinforcing operational best practices.
  • Collaborate with vendors and service providers, represent Infrastructure Operations in cross-functional discussions, and support integration of automation and AI-enabled operational capabilities to improve incident response, analysis, and overall platform efficiency.

Education and Work Experience:
  • Bachelor's degree or educational experience in related field preferred, or relevant work experience.
  • 6-10+ years of experience in infrastructure operations and engineering within enterprise environments, including 24/7 production support and responsibility for uptime, incident response, and service performance.
  • Strong hands-on experience with virtualization (VMware, Hyper-V), cloud infrastructure (Azure preferred), and enterprise storage and networking technologies.
  • Proven experience with automation and scripting (PowerShell, Python, Terraform, or similar), along with familiarity with observability, monitoring platforms, and SLA/SLO-driven operations.
  • Experience working within an ITIL-based operational model (Incident, Problem, Change) and managing complex infrastructure systems across compute, storage, and network domains.
  • In-depth knowledge of security practices, disaster recovery strategies, and performance optimization.
  • Strong analytical and problem-solving skills with the ability to resolve complex infrastructure challenges.
  • Strong leadership and communication skills, with the ability to collaborate across engineering, security, and business teams.
  • Excellent organizational and project management skills, with the ability to manage multiple high-priority operational activities.
  • Exposure to AI-enabled operations, automation platforms, or advanced operational tooling preferred.

Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
The pay range for this role is $123,500.00 - $178,100.00 annually.
Exeter Finance LLC is an Equal Opportunity Employer.

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