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Incident Problem Manager Jobs in Prosper, TX (NOW HIRING)

Sky Zone LLC

Incident Investigation Analyst

Dallas, TX · On-site +1

At Sky Zone, we empower builders, problem-solvers, and lifelong learners to explore bold ideas ... The Incident Investigation Analyst is responsible for the end-to-end management of guest injury ...

Converge Resources

SNOW Product Manager

Dallas, TX · On-site

Support Incident, Problem, Change, Case, and Task Management improvements and ensure dependencies across ITSM workflows are understood and managed. Facilitate discovery workshops, backlog refinement ...

Vytwo

Azure SQL Database Administrator (61248-1

Prosper, TX · On-site

$50 - $55/hr

... 6. Incident & Problem Management - Respond to incidents within defined SLAs and perform root cause analysis (RCA) - Document issues, resolutions, standard operating procedures (SOPs), and knowledge ...

LTM

TIBCO Middleware Administrator

Irving, TX · On-site

$50.50 - $66.25/hr

ITIL Processes Incident Problem Change and Release Management * L3 Production Support 24x7 support operations * Infrastructure Maintenance Patching upgrades security fixes Key Responsibilities

ADT Security Services

Cloud Citrix Analyst

Irving, TX · Hybrid

Perform root cause analysis and participate in incident, problem, and change management processes using ServiceNow. * Collaborate with network, identity, security, storage, and application teams to ...

ADT

Cloud Citrix Analyst

Irving, TX · On-site

Perform root cause analysis and participate in incident, problem, and change management processes using ServiceNow. * Collaborate with network, identity, security, storage, and application teams to ...

DTCC

Senior Application Support Engineer (SRE)

Coppell, TX · On-site

$53 - $70.50/hr

Drive incident, problem and major incident management maintaining ownership through resolution and post-incident review. * Proactively identify reliability risks and implement improvements to prevent ...

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All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Prosper, TX

Incident Problem Manager information

See Prosper, TX salary details

$33.4K

$149.6K

$177.2K

How much do incident problem manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for incident problem manager in Prosper, TX is $149,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,100.00 and $176,700.00 per year, depending on experience, location, and employer.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What job categories do people searching Incident Problem Manager jobs in Prosper, TX look for?

The top searched job categories for Incident Problem Manager jobs in Prosper, TX are:

What cities near Prosper, TX are hiring for Incident Problem Manager jobs?

Cities near Prosper, TX with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Prosper, TX as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $149,643 per year, or $71.9 per hour.

ServiceNow Programmer/Analyst 2

Huntington National Bank

Dallas, TX • On-site

Full-time

Posted 20 days ago

Huntington National Bank rating

8.2

Company rating: 8.2 out of 10

Based on 171 frontline employees who took The Breakroom Quiz

50th of 171 rated banks

Job description

Description
This position is an onsite position and available to be filled at any Huntington Corporate office location including:
  • Birmingham, AL

  • Tupelo, MS

  • Atlanta, GA

  • Houston, Tx

  • Dallas, TX

The role requires strong analytical skills, a deep understanding of ServiceNow, and the ability to translate complex data into actionable insights for decision-making. Understanding of the foundational principles of ITIL along with the underlining metrics associated to Incident, Problem, Change and Release Management required.
Key Responsibilities:
  • Capture reporting and metrics requirements while working with key stakeholders across multiple functional and matrix teams.

  • Collaborate with stakeholders to understand reporting requirements and translate them into actionable reports and metrics.

  • Design and implement custom reports, dashboards, and metrics using ServiceNow reporting tools and other relevant technologies.

  • Support ITSM processes with building, updating and interpreting ServiceNow reports for Incident, Problem and Change Management.

  • Support daily Production Operations calls (and reporting) with preview of regional infrastructure and application availability status.

  • Create executive level presentations to support monthly and quarterly review of key leading and lagging measurements; presentation to be supported by a rich set of dashboards and ServiceNow reports.

  • Analyze data trends and patterns to identify opportunities for process improvement and optimization.

  • Build and automate daily, weekly, monthly, and quarterly reports to track key performance indicators (KPIs) and metrics.

  • Ensure data accuracy, integrity, and consistency across all reporting platforms and systems.

  • Provide expertise and guidance on best practices for reporting and data visualization within ServiceNow.

  • Train and support users in generating and interpreting reports from ServiceNow.

  • Stay up to date with the latest ServiceNow features, enhancements, and reporting capabilities.

  • Collaborate with cross-functional teams to drive data-driven decision-making processes.

  • Understand underlining metrics associated with Financial Service Operations, IT Operations Management (CMDB), IT Asset Management (Hardware and Software), Security Operations (Vulnerability Response), Application Portfolio Management, Strategic Portfolio Management, HR Service Delivery, Workplace Service Delivery, Integrated Risk Management, Business Continuity Management, and Platform Services.

Basic Qualifications:
  • Bachelor's Degree or 4+ additional years of equivalent experience.

  • 1+ year of related experience in ServiceNow, including extensive knowledge of reporting functionalities and capabilities.

Preferred Qualifications:
  • 1+ years of professional experience with ServiceNow Modules such as Performance Analytics, PAE, Incident Mgmt, Problem Mgmt, Knowledge Mgmt, Release Mgmt, Instance Mgmt, HealthScan Data, and Automated Testing Framework (ATF).

  • 1+ years of experience building complex reports, dashboards, and metrics using ServiceNow Performance Analytics or native ServiceNow reporting (PAE)

  • Proven experience working with ServiceNow, including extensive knowledge of reporting functionalities and capabilities

  • Excellent analytical skills with the ability to interpret data and present insights in a clear and concise manner.

  • Demonstrated experience in developing and implementing reporting solutions to support business objectives.

  • Excellent communication skills with all levels of IT and line of business organization and interpersonal skills.

  • Ability to work independently and collaboratively in a fast-paced environment with tight deadlines.

  • Experience working as a Business Systems Analyst (BSA), Quality Assurance (QA) Tester, ServiceNow Developer, or using Microsoft Excel/PowerPoint is a plus.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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