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Incident Problem Manager Jobs (NOW HIRING)

City of New York

Incident Problem Manager

Manhattan, NY · On-site

$100K - $125K/yr

The Incident Manager is also responsible for working with other IT areas to ensure Incident/Problem procedures align with and support other ITIL practices. The successful candidate will leverage ...

E*Pro, Inc.

Incident / Problem Manager

Irwindale, CA · On-site

Incident / Problem Manager Job Location: Irwindale, CA Duration: Permanent / Full Time Excellent communication skills - Both verbal and written Ability to drive and control Technical & Management ...

Fulton County

INCIDENT/PROBLEM MANAGER

Atlanta, GA · On-site

$68K - $122K/yr

The purpose of the Incident/Problem Manager is to manage the lifecycle of all incidents and problems identify the root cause of incidents and problems identified, and minimize the recurrence of ...

ASM Research

Problem Manager

The Problem Manager works closely with incident management, change management, and other IT teams to prioritize problems based on impact and urgency, and to implement proactive measures to improve ...

AMS Technologies

Problem Manager

San Antonio, TX

Problem Manager AMS Technologies, LLC is seeking a Problem Manager to support the U.S. Air Force ... This position is not focused on day-to-day incident response, but rather on identifying systemic ...

AMS Technologies

Problem Manager

San Antonio, TX · On-site

Problem Manager AMS Technologies, LLC is seeking a Problem Manager to support the U.S. Air Force ... This position is not focused on day-to-day incident response, but rather on identifying systemic ...

Nextgen

ITSM Problem Manager

Problem Managers will be responsible for one or more of the following NextGen Healthcare ... Collaborate with Incident and Change Management teams, engineers, architects, developers, and ...

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Incident Problem Manager information

See salary details

$36.5K

$163.4K

$193.5K

How much do incident problem manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for incident problem manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

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Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Problem Manager

Syntricate Technologies

Malvern, PA • On-site

Full-time

Re-posted 14 days ago

Job description

Job Summary:
Syntricate Technologies is seeking an Incident Problem Manager to oversee incident and problem management processes. The role involves managing licenses and ensuring effective incident resolution.
Responsibilities:
• License Management
• Incident Management
• Problem
Qualifications:
Required:
• License Management
• Incident Management
• Problem
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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