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Incident Problem Manager Jobs (NOW HIRING)

Convera

ITSM Incident & Problem Manager

Santa Ana, CA · On-site

Enforce ITIL-aligned Incident and Problem Management practices * Ensure accurate and complete documentation within ServiceNow, including Impact and affected services / Incident timelines / Root cause ...

PNC Bank

Incident & Problem Consultant

Pittsburgh, PA · On-site +1

Open and manage major incident bridge calls. Lead and facilitate crossfunctional technical teams to drive rapid issue resolution. Maintain a strong command-and-control presence, ensuring focus ...

PNC Bank

Incident & Problem Consultant

Home, PA · On-site +1

Open and manage major incident bridge calls. Lead and facilitate crossfunctional technical teams to drive rapid issue resolution. Maintain a strong command-and-control presence, ensuring focus ...

PNC Bank

Incident & Problem Consultant

Phoenix, AZ · On-site +1

Open and manage major incident bridge calls. Lead and facilitate crossfunctional technical teams to drive rapid issue resolution. Maintain a strong command-and-control presence, ensuring focus ...

BC Forward

Problem Manager

Jersey City, NJ · On-site

The ideal candidate will have strong experience in ITIL-aligned Problem, Incident, and Change Management and a proven ability to lead root cause investigations, implement permanent fixes, and reduce ...

ASM Research

Problem Manager

The Problem Manager works closely with incident management, change management, and other IT teams to prioritize problems based on impact and urgency, and to implement proactive measures to improve ...

BC Forward

Problem Manager

Jersey City, NJ · On-site

$40.82/hr

The ideal candidate will have strong experience in ITIL-aligned Problem Management, cross-functional incident and change practices, and data-driven root cause analysis and a proven ability to reduce ...

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Incident Problem Manager information

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$36.5K

$163.4K

$193.5K

How much do incident problem manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for incident problem manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
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Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 73% In-person, 16% Hybrid, and 11% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.
Incident/Problem Manager

Incident/Problem Manager

Avani Technology Solutions, Inc.

Charlotte, NC • On-site

Contractor

Posted 28 days ago

Job description

Skills: ITIL, ITSM Coordination, Incident/Problem Management, SNOW Need to have Specialization in incident management - ITSM methodology - Use APIs from service now Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc. Experience administering, configuring, developing, and customizing ServiceNow and related integrations Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Provide ServiceNow Administration and Functional/Development Support to users across the Organization
Hours : 8:00am to 5:00pm
Education :
Additional Job Details :

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