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Incident Problem Manager Jobs in Montana (NOW HIRING)

Pearson

Lead, Service Management

Helena, MT · On-site

$15.25 - $20/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Williams Plumbing

Field Operations Manager

Belgrade, MT · On-site

... incident investigations and corrective actions. * Project Coordination: Partners with Project ... Decision Making & Problem Solving: Demonstrates strong analytical, decision-making, and problem ...

Rimrock

Targeted Case Manager

Billings, MT · On-site

$19.75 - $25.25/hr

... problem solving potential issues related to the health care system, financial or social barriers (e ... Safety - Knows and understands emergency procedures and completes incident reports within 24 hours ...

Rimrock Foundation

Targeted Case Manager

Billings, MT · On-site

... problem solving potential issues related to the health care system, financial or social barriers (e ... Safety - Knows and understands emergency procedures and completes incident reports within 24 hours ...

Rimrock Foundation

Targeted Case Manager

Billings, MT · On-site

... problem solving potential issues related to the health care system, financial or social barriers (e ... Safety - Knows and understands emergency procedures and completes incident reports within 24 hours ...

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Incident Problem Manager information

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Montana? For Incident Problem Manager jobs in Montana, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Montana look for? The top searched job categories for Incident Problem Manager jobs in Montana are:
What cities in Montana are hiring for Incident Problem Manager jobs? Cities in Montana with the most Incident Problem Manager job openings:
Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Montana as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 95% In-person, and 5% Remote job distribution.

IT Process Manager - Operations

St. Peter's Health

Helena, MT

Full-time

Re-posted 5 days ago

Job description

Position Location: On-Site, Hybrid, and/or Remote locations will be considered.

The IT Process Manager is responsible for leading and optimizing IT Service Management (ITSM) operations and the end-to-end lifecycle of the organization's technology assets. This role drives operational excellence through effective governance of incident, problem, change, and knowledge management processes while overseeing IT asset management, procurement, vendor relationships, and financial planning. The ideal candidate is a collaborative leader with a strong understanding of ITIL best practices and a proven ability to improve service delivery, operational performance, and business outcomes.

KNOWLEDGE/EXPERIENCE:  

  • 3-5+ years of experience in business, accounting, and financial management or IT service operations.
  • Strong understanding of IT asset lifecycle management, purchasing processes and/or service management processes.
  • Excellent organizational, analytical, and communication skills.
  • Preferred:
    • Experience with IT asset management (ITAM) or service management tools.
    • Knowledge of software licensing, vendor contract management, incident/problem management, or major incident processes.
    • Familiarity with accounting principles related to capitalization and depreciation.

EDUCATION: Bachelor's degree in Information Technology, Business, Finance, or a related field (or equivalent experience).

LICENSE/CERTIFICATION/REGISTRY: ITAM, ITIL, or related certifications.
 

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