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Problem Manager Jobs in Montana (NOW HIRING)

defi AUTO LLC

ITSM Specialist

Helena, MT · On-site

$60K - $80K/yr

... problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating release risks. In ...

Graham Engineering

Program Manager

Bozeman, MT · On-site

Graham Engineering is hiring a Program Manager We're looking for a Program Manager to lead the ... Strong organizational, communication, and problem-solving skills

New

Dunhams Sports

General Manager

Kalispell, MT · On-site

... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ... Must have 5 years of RETAIL management experience. Strong organizational and leadership skills and ...

Dunhams Sports

General Manager

Helena, MT

... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ... Must have 5 years of RETAIL management experience. Strong organizational and leadership skills and ...

Dunhams Sports

General Manager

Havre, MT

Must have 5 years of RETAIL management experience. Strong organizational and leadership skills and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Dunhams Sports

Team Manager

Kalispell, MT · On-site

$18.25 - $20.25/hr

... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ... Must have 2 years of retail management experience. Strong organizational and leadership skills and ...

Dunhams Sports

Team Manager

Billings, MT

$18.25 - $20.25/hr

... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ... Must have 2 years of retail management experience. Strong organizational and leadership skills and ...

Dunhams Sports

Team Manager

Havre, MT

$17.25 - $19/hr

... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ... Must have 2 years of retail management experience. Strong organizational and leadership skills and ...

Dunhams Sports

General Manager

Billings, MT

Qualifications Must have 5 years of RETAIL management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Dunhams Sports

Team Manager

Helena, MT

$16.75 - $18.50/hr

... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ... Must have 2 years of retail management experience. Strong organizational and leadership skills and ...

PF Management Group

Club Manager

Billings, MT · On-site

$55K - $65K/yr

You will manage the hiring and training process for all club employees and will be accountable for ... Superior problem solving skills. Exceptional leadership and diplomacy skills. * A passion for ...

Anytime Fitness

Club Manager

Billings, MT · On-site

If you are a creative problem solver, passionate about positively influencing others health ... Club Manager: SUMMARY: The primary role of the Club Manager is to provide a world-class experience ...

Famous Daves

Restaurant Manager

Missoula, MT · On-site

Managing and developing hourly team members. * Ensuring the highest level of customer service ... Strong problem solving & customer service skills. * At least 21 years of age * Able to pass a ...

Ryan Restaurant Corp

Restaurant Manager

Missoula, MT · On-site

Managing and developing hourly team members. * Ensuring the highest level of customer service ... Strong problem solving & customer service skills. * At least 21 years of age * Able to pass a ...

Famous Daves

Restaurant Manager

Kalispell, MT · On-site

Managing and developing hourly team members. * Ensuring the highest level of customer service ... Strong problem solving & customer service skills. * At least 21 years of age * Able to pass a ...

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Problem Manager information

See Montana salary details

$25.7K

$56.4K

$106K

How much do problem manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for problem manager in Montana is $56,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,700.00 and $77,100.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Montana look for?

The top searched job categories for Problem Manager jobs in Montana are:

What cities in Montana are hiring for Problem Manager jobs?

Cities in Montana with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Montana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $56,379 per year, or $27.1 per hour.

ITSM Specialist

defi AUTO LLC

Helena, MT • On-site

$60K - $80K/yr

Full-time

Posted 12 days ago

Job description

It’s an exciting time to join defi!! 

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. 


Job Overview: ITSM Specialist

The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions—namely change, release, incident, and problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating release risks. 

In collaboration with internal teams and clients, the ITSM Specialist helps maintain a stable production environment. The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring capabilities, implementing automation, and streamlining operational workflows. 

Key responsibilities include: 

  • Review change records to ensure compliance with change management policies 
  • Support release planning and coordinate Go-Live activities 
  • Communicate release status and issues to stakeholders 
  • Oversee the deployment of software releases to production 
  • Support release calls and post status updates during deployment windows 
  • Facilitate release scorecards aimed at driving continuous improvement 
  • Maintain release metrics and audit documentation 
  • Monitor, triage, and resolve incidents, ensuring minimal impact on business operations and compliance with client service-level agreements (SLAs) 
  • Oversee batch job execution, ensuring timely and accurate processing 
  • Troubleshoot and resolve failed batch jobs in collaboration with internal teams 
  • Deliver timely and accurate updates to clients and executive stakeholders during incidents or high-impact events 
  • Support root cause analysis (RCA) and implement corrective actions to prevent recurrence 
  • Maintain detailed incident documentation, reporting, and escalation procedures 
  • Participate in an on-call rotation to provide after-hours support for critical systems 
  • Strong problem solving skills and ability to troubleshoot and support software and hardware 



Qualifications & Skills:

Required:

  • Strong knowledge of ITSM frameworks such as ITIL 
  • Strong communication, problem-solving, and organizational skills 
  • Familiarity with SDLC, Agile, and DevOps methodologies 
  • Familiarity with enterprise release frameworks and change control 
  • Experience with release automation tools and cross-functional coordination 
  • Ability to analyze logs and troubleshoot technical issues under pressure 
  • Ability to manage competing priorities in a fast-paced environment while maintaining a high level of service quality 
  • Familiarity with Active Directory and Microsoft Administration 
  • Willingness to participate in an on-call rotation for after-hours support 


Preferred:

  • Bachelor’s degree in information technology, Computer Science, or a related field 
  • Experience in process automation and system monitoring tools 
  • Familiarity with ServiceNow 
  • Familiarity with cloud-based IT operations and monitoring solutions (i.e. Elastic, Datadog, Power BI etc.) 


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.