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Incident Problem Manager Jobs in California (NOW HIRING)

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and ...

Astreya

Incident Response Analyst II

San Jose, CA · On-site

Responsibilities Incident & Problem Management Analysts are responsible for the full lifecycle of incident management, from detection through to resolution and root cause analysis (RCA). This ...

Astreya

Incident Response Analyst II

San Jose, CA · On-site

Responsibilities Incident & Problem Management Analysts are responsible for the full lifecycle of incident management, from detection through to resolution and root cause analysis (RCA). This ...

Hirekeyz Inc

Incident Manager

Oakland, CA · On-site

Manage incident management bridge calls with support teams, on-call support application teams and ... Creating problem tickets and respective action items, reviewing root cause analysis and its closers.

Cockroach Labs

Incident Manager

San Mateo, CA · On-site

Familiarity with IT service management principles (ITIL, Incident, Change, Problem Management). * Experience with incident management tooling. * Exposure to security or compliance-related incident ...

Cockroach Labs

Incident Manager

San Mateo, CA · On-site

Familiarity with IT service management principles (ITIL, Incident, Change, Problem Management). * Experience with incident management tooling. * Exposure to security or compliance-related incident ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

Role: ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months ... Analyze incident, change, and operational data to identify trends, recurring issues, and ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

Role: ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months ... Analyze incident, change, and operational data to identify trends, recurring issues, and ...

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Incident Problem Manager information

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
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Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in California as of June 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 78% In-person, 13% Hybrid, and 9% Remote job distribution.
Incident / Problem Manager

Incident / Problem Manager

E*Pro, Inc.

Irwindale, CA

Full-time

Posted 13 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description

Job Title:         Incident / Problem Manager

Job Location: Irwindale, CA

Duration:         Permanent / Full Time

JOB DESCRIPTION: 

Excellent communication skills - Both verbal and written

Ability to drive and control Technical & Management bridge during Major Incidents 

Ability to determine the Incident priority based on Business impact and urgency

Ability to Understand Outage & the associated Business impact thru effecting probing skills and bring required support personnel to the Technical bridge

Effectively communicate the Outage status with updates to Leadership teams

Effective collaboration between Various Resolving Groups to get the service restoration as quickly as possible

Ensuring progression or implementation of CRs relating to Major Incidents

Broadcast MI communication on regular intervals as per the process 

Providing post MI summary report to stakeholders

Ability to coordinate with multiple resolver groups/third party vendors

Effective handshake with Problem Management team during Major Incidents for RCA


Additional Information



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