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Incident Problem Manager Jobs in California (NOW HIRING)

INENT INC

Senior Process Analyst

Walnut Creek, CA · On-site

Incident, Problem, Change, Configuration, Asset management based on the ITIL framework; and Software Development Life Cycle (SDLC) and Business Rules Management System (BRMS). JOB DUTIES ...

Saransh Inc

Okta SME

Culver City, CA · On-site

Lead incident/problem management, including root cause analysis for recurring issues. * Automate repetitive tasks and optimize operational processes. Collaboration & Vendor Management * Act as the ...

TEKsystems

Okta SME

Culver City, CA

$50 - $60/hr

Operational Leadership • Provide expert-level support for lifecycle management, onboarding identities, and access workflows. • Lead incident/problem management, including root cause analysis for ...

iShare, Inc.

Change Management Specialist

Redlands, CA · On-site

$50 - $60/hr

Experience with Incident & Problem Management integration. * Knowledge of DevOps/CI-CD change management and automation. * Strong analytical, communication, stakeholder management, and leadership ...

ACI Infotech

Sr Network Engineer

Sunnyvale, CA · On-site

$124K - $169K/yr

... include incident/problem management; request fulfilment; knowledgebase; asset management and IT service catalogs. • Network traffic and performance parameters, including understanding ...

krg technology inc

Executive Desktop

Torrance, CA

$21.25 - $27/hr

... Managing the incident/problem ticket & service request queues Responding to monitoring alerts Execution of change controls Routine & preventative maintenance Emergency troubleshooting & incident ...

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Incident Problem Manager information

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What job categories do people searching Incident Problem Manager jobs in California look for?

The top searched job categories for Incident Problem Manager jobs in California are:

What cities in California are hiring for Incident Problem Manager jobs?

Cities in California with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in California as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

EUC Desktop Lead in Carlsbad, CA (Fulltime, Onsite)

Northern Base

Carlsbad, CA • On-site

Full-time

Posted 14 days ago

Job description

EUC Desktop Lead
Carlsbad, CA
Fulltime, Onsite
 
Must Have Technical/Functional Skills
 Team leadership experience, handling L1/L2 desktop support engineers. 
 Ability to prioritize & manage EUC operations across multiple locations/users. 
 Stakeholder management with business, IT leadership, vendors, and OEM partners. 
 Process ownership for incident, request, and problem management within EUC. 
 Experience driving service improvements, automation initiatives, and RCA preparation. 
 Ability to handle escalations, perform SLA management, and drive customer satisfaction. 
 Documentation & reporting skills: SOPs, dashboards, weekly/monthly performance reports.
 Strong expertise in End User Computing (EUC) technologies including Windows 10/11, MacOS, and standard desktop/laptop hardware. 
 MacBook support for VIPs and non-VIP users
 Advanced troubleshooting skills across desktop, laptop, thin clients, VDI, mobility devices, and peripheral equipment. 
 Hands on experience with ITSM tools (ServiceNow, Remedy, or similar) for incident, service request, CMDB
 Proficiency in Active Directory (AD): User administration 
 Experience with O365/M365 suite, including Outlook, Teams, OneDrive, SharePoint support. 
 Strong knowledge of SCCM/Intune (Microsoft Endpoint Configuration Manager): 
 Image deployment
 Patch management
 Network basics: TCP/IP, DNS, DHCP, VPN troubleshooting. 
 Security & Compliance understanding: endpoint security, DLP, encryption tools, antivirus management. 
 Knowledge of IT hardware lifecycle management: asset tracking, refresh planning.
 
Roles & Responsibilities
 Lead and manage daily EUC/Desktop support operations across all user locations. 
 Ensure timely resolution of incidents, service requests, and escalations within defined SLAs. 
 Oversee L1/L2 teams in providing remote and onsite technical support. 
 Conduct root cause analysis (RCA) for repeated issues and ensure permanent fixes.
 Supervise and mentor desktop support engineers, providing guidance and technical direction. 
 Allocate workload, manage shift schedules, and ensure adequate coverage during business hours. 
 VIP users support
 Drive team performance through KPIs, SLAs, and quality checks. 
 Conduct periodic training to kee p the team updated on new tools and technologies.
 Manage and optimize the deployment, patching, and compliance of endpoints via SCCM/Intune. 
 Ensure smooth operation of desktop hardware, printers, scanners, mobility devices, and peripherals. 
 Oversee antivirus, encryption, and endpoint security tools to maintain compliance. 
 Ensure desktop OS images, application packages, and updates are maintained and deployed effectively.
 Work closely with IT leadership, business users, and functional stakeholders to understand requirements. 
 Coordinate with OEMs/vendors for hardware procurement, AMC, warranty claims, repairs, and escalations. 
 Participate in customer review meetings and provide insights on service performance. 
 Provide weekly/monthly reports, dashboards, and service improvement suggestions.
 Ensure strict adherence to incident, problem, change, and asset management processes. 
 Prepare and maintain SOPs, knowledge base articles, and process documentation. 
 Participate in CAB meetings when EUC-related changes are proposed.
 Ensure all endpoints comply with security policies, patching standards, and audit requirements. 
 Coordinate with Security, Network, and Cloud teams for cross functional improvements. 
 Address vulnerabilities highlighted by security tools and ensure timely remediation.