ZipRecruiter

Log In

1

Incident Problem Manager Jobs in California (NOW HIRING)

Gainwell Technologies

Incident Manager

Gold River, CA · On-site

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Good analytical and problem solving skills * Good interpersonal skills to interact with customers ...

Gainwell Technologies LLC

Incident Manager

Gold River, CA · On-site

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Good analytical and problem solving skills * Good interpersonal skills to interact with customers ...

Gainwell Technologies LLC

Incident Manager

Gold River, CA · On-site

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Good analytical and problem solving skills * Good interpersonal skills to interact with customers ...

Gainwell Technologies

Incident Manager

Gold River, CA

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Good analytical and problem solving skills * Good interpersonal skills to interact with customers ...

Crusoe

Incident Manager

San Francisco, CA · On-site

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who ... About the Role This Incident Manager role is critical for upholding service reliability and ...

Apply Early

Crusoe

Incident Manager

San Francisco, CA · On-site

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who ... About the Role This Incident Manager role is critical for upholding service reliability and ...

AT&T

Senior Tech Service Mgmt

Sacramento, CA · On-site

$105K - $158K/yr

Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections Serve as outage manager/crisis manager/incident manager/problem manager to ...

next page

Showing results 1-20

All JobsIncident Problem Manager JobsIncident Problem Manager Jobs in California

Incident Problem Manager information

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in California? For Incident Problem Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in California look for? The top searched job categories for Incident Problem Manager jobs in California are:
What cities in California are hiring for Incident Problem Manager jobs? Cities in California with the most Incident Problem Manager job openings:
Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in California as of June 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 78% In-person, 13% Hybrid, and 9% Remote job distribution.

Database Operations Manager

Tata Consultancy Service Limited

Sunnyvale, CA • On-site

$80K - $140K/yr

Full-time

Posted 23 days ago

Job description

Job Summary:
The Database Operations Manager is responsible for overseeing the administration, performance, availability, security, and operational support of enterprise database environments. This role leads a team of Database Administrators (DBAs), ensures database systems meet business and service-level requirements, and drives automation, optimization, and continuous improvement initiatives across on-premises and cloud platforms.
Key Responsibilities
* Lead and manage day-to-day database operations across multiple database platforms (Oracle, SQL Server, PostgreSQL, MySQL, MongoDB, etc.).
* Manage a team of DBAs, including resource planning, performance management, mentoring, and skill development.
* Ensure high availability, reliability, security, and performance of production databases.
* Oversee database monitoring, incident management, root cause analysis, and problem resolution.
* Plan and execute database upgrades, migrations, patching, backups, recovery, and disaster recovery testing.
* Establish and maintain database operational standards, procedures, and best practices.
* Collaborate with application, infrastructure, security, and cloud teams to support business initiatives.
* Drive automation initiatives using scripting and database management tools to improve operational efficiency.
* Manage capacity planning, performance tuning, and database optimization activities.
* Ensure compliance with security, audit, and regulatory requirements.
* Support cloud database platforms such as AWS RDS, Aurora, Azure SQL, or Google Cloud SQL.
* Prepare operational reports, KPIs, SLAs, and executive dashboards.
* Participate in change management and release management processes.
* Manage vendor relationships and coordinate support activities with database vendors.
Required skills
* Team Leadership
* Database Administration
* Incident & Problem Management
* Performance Tuning
* Capacity Planning
* Disaster Recovery
* Cloud Database Management
* Vendor Management
* Automation & DevOps
* Stakeholder Communication
Location: Sunnyvale, CA
Salary Range:$80,000-$140,000 a Year
#LI-AS3

Apply