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Incident Problem Manager Jobs in California (NOW HIRING)

AI ASAP LLC

Mulesoft Operational Lead

Oakland, CA · On-site

Experience with ITIL processes (Incident, Problem, Change, Release Management). * Excellent communication and stakeholder management skills. Preferred Certifications * MuleSoft Certified Developer ...

New

Fluidstack

Incident Response Manager

San Francisco, CA · On-site

$172K - $258K/yr

We hire people who care deeply about this problem space. If that is you, please apply! How We ... Lead incidents as a senior incident commander in the on-call rotation, and serve as the escalation ...

INENT INC

Senior Process Analyst

Walnut Creek, CA

Incident, Problem, Change, Configuration, Asset management based on the ITIL framework; and Software Development Life Cycle (SDLC) and Business Rules Management System (BRMS). JOB DUTIES ...

Saransh Inc

Okta SME

Culver City, CA · On-site

Lead incident/problem management, including root cause analysis for recurring issues. * Automate repetitive tasks and optimize operational processes. Collaboration & Vendor Management * Act as the ...

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Incident Problem Manager information

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What are popular job titles related to Incident Problem Manager jobs in California?

For Incident Problem Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in California look for?

The top searched job categories for Incident Problem Manager jobs in California are:

What cities in California are hiring for Incident Problem Manager jobs?

Cities in California with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 71% In-person, and 29% Hybrid job distribution.

Infrastructure Operations Manager / Infrastructure Service Delivery Manager

Inficare Technologies

Redwood City, CA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Infrastructure Operations Manager / Infrastructure Service Delivery Manager
Location: Redwood City, CA (4 days onsite)
Job Type: Full Time
Experience: 10+ years
Job Overview
Key Responsibilities
  • Manage end-to-end IT Infrastructure Operations ensuring high service availability and performance
  • Collaborate with business stakeholders and System Integrator partners to ensure effective service delivery
  • Establish and govern operational processes including SLAs, KPIs, incident, problem, and change management
  • Drive service improvement initiatives and operational efficiency across infrastructure environments
  • Oversee infrastructure support covering servers, networks, cloud platforms, and end-user computing
  • Coordinate cross-functional teams to resolve critical incidents and escalations
  • Conduct governance meetings, service reviews, operational reporting, and executive-level communications
  • Ensure compliance with organizational policies, security standards, and ITIL best practices
  • Support strategic infrastructure initiatives and transformation programs
Required Skills
  • 10+ years of experience in IT Infrastructure Operations, Service Delivery, or Infrastructure Management
  • Strong experience managing Infrastructure Operations and Service Desk teams
  • Experience with System Integrators and vendor relationship management
  • Solid understanding of: Servers (Windows/Linux), Network Infrastructure, Storage & Backup, End User Computing, Cloud Platforms (AWS preferred)
  • Experience managing global delivery teams across offshore and onshore models
  • Strong knowledge of Incident, Problem, Change, and Service Management processes
  • Excellent stakeholder management and client-facing communication skills
Preferred Skills
  • Experience in large-scale enterprise infrastructure environments
  • AWS Cloud certifications
  • ITIL Foundation/Intermediate certification
  • PMP or Service Delivery certifications
Location & Work Model
Redwood City, CA - 4 days onsite per week.
Engagement Details
Full Time permanent position with benefits. Life Sciences industry client.

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