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Incident Problem Manager Jobs in California (NOW HIRING)

Experience with Incident & Problem Management integration. * Knowledge of DevOps/CI-CD change management and automation. * Strong analytical, communication, stakeholder management, and leadership ...

We hire people who care deeply about this problem space. If that is you, please apply! How We ... Lead incidents as a senior incident commander in the on-call rotation, and serve as the escalation ...

MFCS Production Support Lead

Fremont, CA · On-site

$20.50 - $28.25/hr

Lead a team of support analysts, manage incident and problem resolution, and serve as the primary escalation point for MFCS-related production issues across finance and merchandising operations. Key ...

The frontier of AI is the most interesting problem of our time. We put in long hours at high ... Lead incidents as a senior incident commander in the on-call rotation, and serve as the escalation ...

Showing results 21-40

Incident Problem Manager information

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What job categories do people searching Incident Problem Manager jobs in California look for?

The top searched job categories for Incident Problem Manager jobs in California are:

What cities in California are hiring for Incident Problem Manager jobs?

Cities in California with the most Incident Problem Manager job openings:

Infographic showing various Incident Problem Manager job openings in California as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Change Management Specialist

iShare Inc.

Ontario, CA • On-site

$120 - $150/hr

Other

Posted 28 days ago


Job description

Change Management Specialist

Location: Buffalo, NY

Work Mode: Hybrid – 3 days/week onsite

Type: Full-time / Contract

Key Requirements
  • 8+ years of IT Service Management / Change Management experience.
  • Strong ServiceNow Change Management expertise.
  • Experience with CAB, Change Enablement, Change Calendar, and Change Governance.
  • Strong knowledge of CMDB, CSDM, CI relationships, and ITSM processes.
  • Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting.
  • Strong ITIL knowledge; ITIL 4 Foundation required.
  • Experience with Incident & Problem Management integration.
  • Knowledge of DevOps/CI-CD change management and automation.
  • Strong analytical, communication, stakeholder management, and leadership skills.
  • Financial services/banking experience is preferred.
  • ServiceNow CSA/CIS-ITSM certification is a plus.
Preferred Experience
  • Change automation / AI automation
  • ServiceNow ITSM
  • Risk and impact assessment
  • Change-related KPI reporting
  • Releasing audit-ready change records
Contact

Austin Soto: austin.soto@ishareinc.com

Nicky Verma: nicky.verma@ishareinc.com

Flexible work from home options available.

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