Director, Incident & Problem Management Who We Are Solera is a global leader in data and software services, operating at scale across multiple regions, platforms, and products. Our Global IT ...
Director, Incident & Problem Management Who We Are Solera is a global leader in data and software services, operating at scale across multiple regions, platforms, and products. Our Global IT ...
Director, Incident & Problem Management Who We Are Solera is a global leader in data and software services, operating at scale across multiple regions, platforms, and products. Our Global IT ...
Director, Incident & Problem Management Who We Are Solera is a global leader in data and software services, operating at scale across multiple regions, platforms, and products. Our Global IT ...
Problem Manager
San Antonio, TX · On-site
Problem Manager AMS Technologies, LLC is seeking a Problem Manager to support the U.S. Air Force ... This position is not focused on day-to-day incident response, but rather on identifying systemic ...
Problem Manager
San Antonio, TX · On-site
Problem Manager AMS Technologies, LLC is seeking a Problem Manager to support the U.S. Air Force ... This position is not focused on day-to-day incident response, but rather on identifying systemic ...
Problem Manager AMS Technologies, LLC is seeking a Problem Manager to support the U.S. Air Force ... This position is not focused on day-to-day incident response, but rather on identifying systemic ...
Quick apply
Problem Manager AMS Technologies, LLC is seeking a Problem Manager to support the U.S. Air Force ... This position is not focused on day-to-day incident response, but rather on identifying systemic ...
Mgr Incident & Monitoring
San Antonio, TX · On-site
Lead and manage the Incident and Problem Management Team, Change Management Team, and Communication Team. * Lead and manage a team of NOC analysts, providing guidance, support, and professional ...
New
Mgr Incident & Monitoring
San Antonio, TX · On-site
Lead and manage the Incident and Problem Management Team, Change Management Team, and Communication Team. * Lead and manage a team of NOC analysts, providing guidance, support, and professional ...
New
Lead and manage the Incident and Problem Management Team, Change Management Team, and Communication Team. * Lead and manage a team of NOC analysts, providing guidance, support, and professional ...
New
Lead and manage the Incident and Problem Management Team, Change Management Team, and Communication Team. * Lead and manage a team of NOC analysts, providing guidance, support, and professional ...
New
Lead and manage the Incident and Problem Management Team, Change Management Team, and Communication Team. * Lead and manage a team of NOC analysts, providing guidance, support, and professional ...
New
Lead and manage the Incident and Problem Management Team, Change Management Team, and Communication Team. * Lead and manage a team of NOC analysts, providing guidance, support, and professional ...
New
Incident Manager Lead - ACC Commander
San Antonio, TX · On-site +1
Coordinate with Problem Management to initiate root cause analysis and reduce repeat incidents ... Analyze incident trends, response performance, and recurring issues to drive improvements.
Incident Manager Lead - ACC Commander
San Antonio, TX · On-site +1
Coordinate with Problem Management to initiate root cause analysis and reduce repeat incidents ... Analyze incident trends, response performance, and recurring issues to drive improvements.
Partner with the Problem Management Lead to convert reactive incident data into proactive, systemic improvements across the organization. This role owns the analytical foundation--validating ...
Quick apply
Partner with the Problem Management Lead to convert reactive incident data into proactive, systemic improvements across the organization. This role owns the analytical foundation--validating ...
Lead Major Incident bridges and stakeholder communications * Ensure SLA adherence and minimize downtime * Provide executive-ready status updates during critical incidents Problem Management
Lead Major Incident bridges and stakeholder communications * Ensure SLA adherence and minimize downtime * Provide executive-ready status updates during critical incidents Problem Management
Manager, Problem Management
Westlake, TX · On-site
Oversee analysis of incident trends to identify systemic issues * Ensure accurate, consistent reporting on problem management performance * Use data to drive priorities and focus team effort where it ...
Manager, Problem Management
Westlake, TX · On-site
Oversee analysis of incident trends to identify systemic issues * Ensure accurate, consistent reporting on problem management performance * Use data to drive priorities and focus team effort where it ...
Manager, Problem Management
Westlake, TX · On-site
Oversee analysis of incident trends to identify systemic issues * Ensure accurate, consistent reporting on problem management performance * Use data to drive priorities and focus team effort where it ...
Manager, Problem Management
Westlake, TX · On-site
Oversee analysis of incident trends to identify systemic issues * Ensure accurate, consistent reporting on problem management performance * Use data to drive priorities and focus team effort where it ...
Partner closely with Problem Management to translate post-incident learnings into prevention work. Continuously improve response playbooks, and escalation paths. Build strong working relationships ...
Partner closely with Problem Management to translate post-incident learnings into prevention work. Continuously improve response playbooks, and escalation paths. Build strong working relationships ...
Partner closely with Problem Management to translate post-incident learnings into prevention work. Continuously improve response playbooks, and escalation paths. Build strong working relationships ...
Partner closely with Problem Management to translate post-incident learnings into prevention work. Continuously improve response playbooks, and escalation paths. Build strong working relationships ...
Incident Manager Senior - ACC Major Incident Manager
San Antonio, TX · Hybrid
$103K - $197K/yr
The incident management practice focuses on restoring normal service operations as quickly as ... Partner with Problem Management to ensure root cause analysis and corrective actions are documented ...
Incident Manager Senior - ACC Major Incident Manager
San Antonio, TX · Hybrid
$103K - $197K/yr
The incident management practice focuses on restoring normal service operations as quickly as ... Partner with Problem Management to ensure root cause analysis and corrective actions are documented ...
... Problem Manager as the business liaison when operational issues require an operational response ... Collaborate with the incident management team to ensure recommended corrective actions address ...
... Problem Manager as the business liaison when operational issues require an operational response ... Collaborate with the incident management team to ensure recommended corrective actions address ...
... Problem Manager as the business liaison when operational issues require an operational response ... Collaborate with the incident management team to ensure recommended corrective actions address ...
... Problem Manager as the business liaison when operational issues require an operational response ... Collaborate with the incident management team to ensure recommended corrective actions address ...
RELEASE MANAGER
Dallas, TX · On-site
We are seeking 5 highly driven Incident / Problem / Change / Release Coordinators to join our ... Incident Management * Triage incoming incidents and prioritize based on impact and urgency * Take ...
RELEASE MANAGER
Dallas, TX · On-site
We are seeking 5 highly driven Incident / Problem / Change / Release Coordinators to join our ... Incident Management * Triage incoming incidents and prioritize based on impact and urgency * Take ...
... Problem Manager as the business liaison when operational issues require an operational response ... Collaborate with the incident management team to ensure recommended corrective actions address ...
... Problem Manager as the business liaison when operational issues require an operational response ... Collaborate with the incident management team to ensure recommended corrective actions address ...
Mid-Level ACC Major Incident Manager
San Antonio, TX · Hybrid
$85K - $162K/yr
Partner with Problem Management to ensure root cause analysis and corrective actions are documented ... Working as an incident manager, you are expected to have proven communication and writing skills to ...
Mid-Level ACC Major Incident Manager
San Antonio, TX · Hybrid
$85K - $162K/yr
Partner with Problem Management to ensure root cause analysis and corrective actions are documented ... Working as an incident manager, you are expected to have proven communication and writing skills to ...
Incident Problem Manager information
How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?
Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.
What is the difference between Incident Problem Manager vs Incident Coordinator?
| Aspect | Incident Problem Manager | Incident Coordinator |
|---|---|---|
| Primary Role | Manages the lifecycle of incidents and problems to minimize impact and prevent recurrence | Coordinates incident response activities, ensuring timely resolution and communication |
| Certifications | ITIL Foundation, Problem Management certifications | ITIL Foundation, Incident Management certifications |
| Work Environment | Typically in IT service management teams, focusing on problem analysis | Operational teams, focusing on incident handling and communication |
While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.
What does an Incident Problem Manager do?
An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.
What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?
To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Texas? For Incident Problem Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Texas look for? The top searched job categories for Incident Problem Manager jobs in Texas are:
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Job description
Director, Incident & Problem ManagementWho We Are
Solera is a global leader in data and software services, operating at scale across multiple regions, platforms, and products. Our Global IT organization underpins the reliability, availability, and performance of over 400+ products worldwide.
The Role
We are seeking a Director of Incident & Problem Management to lead our global NOC and Problem Management functions. This role is accountable for the end-to-end management of major incidents, operational stability, and root cause remediation across all regions and products.
You will drive a step-change in operational maturity-moving from reactive incident handling to proactive service resilience. This includes building a high-performing global NOC, embedding robust problem management practices, and leveraging data and automation to reduce incident frequency and impact.
This is a high-visibility leadership role requiring strong execution, stakeholder management, and the ability to operate in a complex, fast-paced environment.
What You'll Do
Operational Leadership
- Lead the global NOC and Problem Management teams, operating 24/7 across multiple regions
- Own the end-to-end major incident management process, including escalation, coordination, and communication
- Establish clear command-and-control structures during incidents to drive rapid resolution
Problem Management & Continuous Improvement
- Implement and mature a structured problem management framework
- Ensure high-quality root cause analysis (RCA) and action tracking
- Drive permanent fixes and reduce repeat incidents and known errors
Service Stability & Risk Reduction
- Identify systemic risks, single points of failure, and operational weaknesses
- Define and implement mitigation strategies across teams and platforms
- Improve service reliability, uptime, and customer impact metrics
Data, Automation & AI
- Leverage data and analytics to identify incident trends and operational insights
- Introduce automation and AI-driven capabilities to improve detection, triage, and response
- Drive a shift from reactive support to predictive operations
Stakeholder & Executive Engagement
- Act as the central point of accountability for major incidents at an executive level
- Communicate clearly and directly with senior leadership during critical events
- Partner with Product, Engineering, and Support teams to improve service outcomes
Team & Capability Building
- Build and scale a high-performing, globally distributed team
- Define clear roles, responsibilities, and performance expectations
- Develop leadership capability within the NOC and Problem Management functions
Experience
- 10+ years in IT operations, incident management, or service delivery leadership roles
- Proven experience leading global, distributed teams in a 24/7 environment
- Strong track record of improving operational maturity and service stability
Technical & Operational Expertise
- Deep understanding of incident and problem management frameworks (e.g. ITIL)
- Experience managing large-scale, complex production environments
- Strong data-driven mindset with experience using dashboards and reporting tools
- Exposure to automation, AI, or modern operational tooling
Leadership & Behaviour
- Strong leadership presence with the ability to operate under pressure
- Clear, direct communicator, especially in high-stakes situations
- Highly accountable, outcome-focused, and execution-driven
- Ability to challenge constructively and drive change across functions
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or
eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
About Solera
Sourced by ZipRecruiter
Industry
It services
Company size
5,001 - 10,000 Employees
Headquarters location
Westlake, TX, US
Year founded
2005