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Incident Problem Manager Jobs in Texas (NOW HIRING)

Bank of America

Senior Site Reliability Engineer

Plano, TX

$54.50 - $72.50/hr

Azure landing zones, private networking, DNS, firewalls, private endpoints, observability, incident response, problem management, canary health checks, production readiness, and cloud governance

Dtcc

Problem Management Associate

Dallas, TX · On-site

$15.75 - $20.75/hr

Make use of data analytics tools and dashboards to look for incident trends and themes. * Ensure Problem Management Procedures are being followed for all Problem record activities. * Work closely ...

Andor Tech Inc.

IT Software Engineer

Houston, TX · On-site

Experience with incident/problem management + code triaging * Strong requirements analysis and technical design skills Nice to Have (Keep Tight) * Experience with Oil Data Warehouse (ODW) * Exposure ...

CGI Inc.

Senior Technical Incident Manager

Dallas, TX · On-site

$112K - $154K/yr

... Incident, Problem, and Change Management • Familiarity with observability concepts and tools, including OpenTelemetry, is a plus • Understanding of networking fundamentals including DNS, Load ...

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Incident Problem Manager information

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What are popular job titles related to Incident Problem Manager jobs in Texas?

For Incident Problem Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Texas look for?

The top searched job categories for Incident Problem Manager jobs in Texas are:

What cities in Texas are hiring for Incident Problem Manager jobs?

Cities in Texas with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Major Incident Management (MIM) Advanced SME

Peraton

San Antonio, TX • On-site

$80K - $128K/yr

Full-time

Posted 9 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

51st of 224 rated it services

Job description

Responsibilities
Peraton is seeking a Major Incident Management (MIM) Advanced SME. The MIM SME plays a central role in maintaining the stability and reliability of enterprise technology services. The MIM Advanced SME provides operational leadership, technical guidance, and process expertise in support of the Defense Health Agency's (DHA) Global Network Operations Center (GNOC). This role is responsible for ensuring the effective execution of the MIM process, overseeing outage reporting, documentation, training, investigation, and quality control activities that support rapid restoration of healthcare IT services across Military Treatment Facilities (MTFs).
Operating as a key member of the GNOC, the MIM Advanced SME collaborates closely with Event Management, Problem Management, Incident Management, Service Reporting, DHA Infrastructure & Operations teams, external mission partners (DISA, DMDC, NIWC, Coast Guard, VA, PMO owners), and vendor support organizations to coordinate and facilitate service restoration efforts. Using Government provided ITSM tools, knowledge bases, and ITIL aligned processes, the MIM Advanced SME brings together service owners and SMEs to troubleshoot complex outages, document findings, and maintain clear, accurate communication throughout each incident lifecycle.
This role ensures authoritative tracking, consistent escalation, and comprehensive documentation while supporting GNOC Government Watch Officers and maintaining enterprise situational awareness during service interruptions that impact global healthcare delivery. Operations are 24/7.
Responsibilities
  • Lead and maintain the Major Incident Management process, ensuring alignment with DHA service partners and operational objectives.
  • Develop, manage, and deliver against a Continual Service Improvement Plan for the MIM process.
  • Provide end-to-end ownership of each major incident, ensuring accountability, tracking, documentation, and timely resolution.
  • Oversee the communications framework for all major incidents, ensuring proactive and comprehensive communications plans are established, maintained, and executed throughout each event.
  • Ensure major incident timelines are clearly defined, continuously updated, and communicated.
  • Maintain tight integration with Problem Management to ensure appropriate Problem Records are initiated following major incidents.
  • Ensure accurate impact statements and maintain current key-contact listings for critical business services and solution owners.
  • Promote and educate DHA IT resolution teams-internal and external-on the Major Incident Management process, ServiceNow tool steps, and outage reporting requirements.
  • Ensure post-incident reviews and analysis are conducted for significant incidents in accordance with outage reporting standards.

Skills
  • Experience developing data analytics and operational performance reports.
  • Expertise creating and delivering executive summaries, leadership briefings, and after-action reports.
  • Experience training technical and non-technical groups across diverse organizational levels.
  • Strong interpersonal skills with the ability to collaborate effectively with internal teams, external partners, vendors, and leadership.
  • Excellent written and verbal communication skills.
  • Strong knowledge of ITILv3/v4 and hands-on experience with ITSM solutions.
  • Proven problem coordination skills and demonstrated ability to drive accurate root-cause determination.
  • Specialized knowledge in one or more key infrastructure or application domains, including Local MTF Networks, Cyber Security Tools, Network Circuits, VPNs, Active Directory, D2D Services, End User Services, CommVault, SCCM, Tanium, or MHS medical application architecture and support.

Qualifications
  • Minimum of 8 years with BS/BA; or 12 years of relevant experience with a HS diploma.
  • Ability to Obtain a Public trust clearance
  • Must be a US Citizen.
  • Familiar with Service Desk or IT support methodology.
  • Must be able to work in a fast pace & stressful environment, various hours and on-call as required to support 24 x 7 operation.
  • Have or able to obtain a successful ADP II Public Trust Investigation adjudication
  • ITIL4 Foundations Certification or the ability to obtain
  • Experience developing various reports.
  • Experience creating and delivering executive summaries.
  • Experience training various groups at various levels of the organization.
  • Excellent interpersonal skills and the ability to interface with internal and external customers, vendors and management.
  • Knowledge of ITIL processes and experience with incident tracking software.
  • Proven problem coordination and root cause determination skills.

Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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