ZipRecruiter

Log In

1

Incident Problem Manager Jobs in Texas (NOW HIRING)

Western Union

Major Incident Manager

Austin, TX · On-site

$100K - $130K/yr

Manages, monitors, reports, and executes the Major Incident Management Process. * Responds to early ... Works with IT Change, Problem and other ITSM processes to ensure holistic approach resulting in ...

Western Union

Major Incident Manager

Austin, TX · On-site

$100K - $130K/yr

Manages, monitors, reports, and executes the Major Incident Management Process. * Responds to early ... Works with IT Change, Problem and other ITSM processes to ensure holistic approach resulting in ...

USAA

Incident Manager Senior

San Antonio, TX · Hybrid

The Opportunity We are seeking a dedicated Incident Manager Senior to serve as the operational ... Experience supporting Problem Management, Continual Service Improvement (CSI), and service ...

Resolve Tech Solutions

SAP Solutions PM

Houston, TX · On-site

Lead end-to-end SAP AMS delivery , including production support, incident management, problem management, change control, release planning, and continuous improvement initiatives. * Design and govern ...

ECI Group

Sr Endur Developer

Houston, TX · On-site

$52 - $68.75/hr

... with incident/problem management + code triaging • Strong requirements analysis and technical design skills • 7-12+ years overall experience • Proven ability to own technical delivery end-to ...

K&L Gates

IT Incident Mgmt Lead

Austin, TX · On-site

$128K - $199K/yr

... Problem Management • Ensure audit-ready documentation and compliance with firm risk standards ... ITSM Incident Management • Working knowledge of CMDB / CSDM concepts • Exceptional ...

Aven Hospitality

Manager, NOC Operations

Fort Worth, TX

$81K - $109K/yr

Enforce ITSM best practices across Incident, Problem, Change, and Service Request management * Ensure alignment with ServiceNow processes and enterprise ITSM frameworks * Drive adherence to SLAs ...

Aven Hospitality

Manager, NOC Operations

Fort Worth, TX · On-site

$81K - $109K/yr

Enforce ITSM best practices across Incident, Problem, Change, and Service Request management * Ensure alignment with ServiceNow processes and enterprise ITSM frameworks * Drive adherence to SLAs ...

Artius Solutions

Solution Architect

Austin, TX · On-site

$80 - $83/hr

This role will focus on ensuring system stability, managing integrations, and overseeing incident, problem, and change management processes. Key Responsibilities * Own and define current and future ...

previous page

Showing results 41-60

All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Texas

Incident Problem Manager information

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What are popular job titles related to Incident Problem Manager jobs in Texas?

For Incident Problem Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Texas look for?

The top searched job categories for Incident Problem Manager jobs in Texas are:

What cities in Texas are hiring for Incident Problem Manager jobs?

Cities in Texas with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Manager, Advisor Platform Production Support and Integrations

Kestra Holdings

Austin, TX • On-site

Full-time

Medical, Retirement

Re-posted 27 days ago

Job description

Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals-including traditional and hybrid RIAs-to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
Lead with Purpose. Partner with Impact.
Kestra is seeking a strategic, execution-oriented Product Manager to own Platform Production Support and Platform Integrations with third-party vendors. This role blends product management and operational leadership-driving platform reliability, supportability, and service health while shaping an integrations roadmap that enables business capabilities through secure, scalable vendor connectivity.
You will partner with engineering, operations, security/compliance, and business stakeholders to establish clear support models, operational metrics (SLA/SLO/SLI), and continuous-improvement mechanisms (runbooks, problem management, root-cause analysis). You will also lead the end-to-end integration lifecycle with external vendors-from intake and prioritization to technical requirements, testing/certification, release readiness, and ongoing performance management.
What you'll Do:
  • Own the platform production support product vision and roadmap, aligning reliability and support outcomes with corporate objectives and measurable business impact.
  • Define and evolve the production support operating model (intake, triage, escalation, incident communications, and handoffs across engineering, service desk, and business teams).
  • Establish and manage reliability metrics (SLAs/SLOs/SLIs), error budgets, and health dashboards; regularly report service performance and improvement plans to stakeholders.
  • Lead incident and problem-management practices including severity definitions, on-call readiness, post-incident reviews, root-cause analysis (RCA), and tracking corrective/preventive actions to completion.
  • Own the platform integrations roadmap with third-party vendors, including intake/prioritization, functional and non-functional requirements, and value measurement.
  • Manage vendor integration delivery and operations: API/contract standards, security and compliance reviews, testing/certification, release readiness, change management, and ongoing vendor performance (availability, latency, defects, and support responsiveness).
  • Proven ability to lead product strategy and execution while operating effectively in a production environment (tradeoffs, prioritization under pressure, and crisp decision-making).
  • Strong understanding of production support disciplines (incident, problem, and change management) and familiarity with SRE/ITIL concepts.
  • Experience delivering platform integrations with third-party vendors, including APIs, data exchange patterns, and integration testing/certification practices.
  • Strong stakeholder management and incident communications skills, with the ability to translate technical issues into clear business impact and updates.
  • Demonstrated ability to create operating mechanisms (runbooks, playbooks, support workflows) and drive continuous improvement through data and retrospectives.
  • Vendor-management skills, including partnering on roadmaps, setting expectations, and holding vendors accountable to service levels and remediation timelines.
  • Strong analytical skills with experience defining and monitoring KPIs (availability, incident trends, MTTR, defect escape rate, integration throughput, and adoption).
  • Ability to partner deeply with engineering on architecture tradeoffs (resiliency, observability, scalability) and to influence without formal authority across multiple teams.

What You Bring:
  • 5+ years of product management experience, with demonstrated delivery of platform capabilities in a cross-functional environment.
  • Bachelor's degree or equivalent work experience in Business, Information Systems, Computer Science, or related field (advanced degree a plus).
  • Experience partnering with production support, NOC/service desk, or SRE/operations teams; comfort participating in incident response and driving post-incident improvements.
  • Experience delivering and operating third-party integrations (vendor management, API/data contracts, security/compliance reviews, and release/change management) strongly preferred.

Internal Application Policy:
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.
Benefits to support you:
  • Competitive pay and benefits with a large employer (over 1600 employees nationwide)
  • 401(k), health insurance, and a competitive benefits package
  • Work in a supportive, collaborative environment committed to professional excellence
  • Help clients navigate meaningful financial decisions with confidence
  • Opportunities for training, development, and long-term growth within the firm
  • Tuition reimbursement for qualified expenses

Kestra Values:
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.
Explore Life at Kestra
Kestra Holdings Website: https://www.kestrafinancial.com/
Careers Portal: https://jobs.dayforcehcm.com/en-US/kestra/KESTRACAREERSITE
LinkedIn: https://www.linkedin.com/company/kestra-financial
Apply Today
Lead with purpose. Apply now and help shape the future of Kestra.
DisclosureBy applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:
  • You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
  • It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.

Apply