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Incident Problem Manager Jobs in Texas (NOW HIRING)

Western Union

Major Incident Manager

Austin, TX · On-site

$100K - $130K/yr

Manages, monitors, reports, and executes the Major Incident Management Process. * Responds to early ... Works with IT Change, Problem and other ITSM processes to ensure holistic approach resulting in ...

Western Union

Major Incident Manager

Austin, TX · On-site

$100K - $130K/yr

Manages, monitors, reports, and executes the Major Incident Management Process. * Responds to early ... Works with IT Change, Problem and other ITSM processes to ensure holistic approach resulting in ...

Resolve Tech Solutions

SAP Solutions PM

Houston, TX

Lead end-to-end SAP AMS delivery , including production support, incident management, problem management, change control, release planning, and continuous improvement initiatives. * Design and govern ...

ECI Group

Sr Endur Developer

Houston, TX · On-site

$52 - $68.75/hr

... with incident/problem management + code triaging • Strong requirements analysis and technical design skills • 7-12+ years overall experience • Proven ability to own technical delivery end-to ...

NTT DATA Services

Technical Delivery Manager

Dallas, TX

$116K - $193K/yr

Coordinate incident, problem, and change management activities. * Ensure critical issues are resolved within agreed timelines. * Oversee major incident management and escalation processes. Technical ...

NTT DATA Services

Technical Delivery Manager

Dallas, TX · On-site

$116K - $193K/yr

Coordinate incident, problem, and change management activities. * Ensure critical issues are resolved within agreed timelines. * Oversee major incident management and escalation processes. Technical ...

NTT DATA, Inc.

Technical Delivery Manager

Dallas, TX · On-site

$116 - $194/hr

Coordinate incident, problem, and change management activities. * Ensure critical issues are resolved within agreed timelines. * Oversee major incident management and escalation processes. Technical ...

New

K&L Gates

IT Incident Mgmt Lead

Austin, TX · On-site

$128K - $199K/yr

... Problem Management • Ensure audit-ready documentation and compliance with firm risk standards ... ITSM Incident Management • Working knowledge of CMDB / CSDM concepts • Exceptional ...

NTT DATA Services

Technical Delivery Manager

Dallas, TX · On-site

$116K - $193K/yr

Coordinate incident, problem, and change management activities. * Ensure critical issues are resolved within agreed timelines. * Oversee major incident management and escalation processes. Technical ...

Aven Hospitality

Manager, NOC Operations

Fort Worth, TX · On-site

$81K - $109K/yr

Enforce ITSM best practices across Incident, Problem, Change, and Service Request management * Ensure alignment with ServiceNow processes and enterprise ITSM frameworks * Drive adherence to SLAs ...

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All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Texas

Incident Problem Manager information

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in Texas?

For Incident Problem Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Texas look for?

The top searched job categories for Incident Problem Manager jobs in Texas are:

What cities in Texas are hiring for Incident Problem Manager jobs?

Cities in Texas with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Infrastructure Architect

Phoenix Business, Inc.

Dallas, TX • On-site

$65.50 - $84/hr

Other

Posted 22 days ago

Job description

Infrastructure Architect

Location: Dallas, TX (Onsite)

Job Type: Contract

 

Job Description:

The Infra + Cloud Architect is responsible for end-to-end architecture, design, governance, and optimization of customer’s hybrid infrastructure and cloud ecosystem (Azure-heavy, with AWS presence). The role acts as a bridge between business, application teams, and engineering teams, ensuring scalable, secure, and compliant solutions.

The architect drives technical strategy, transformation initiatives, operational excellence, and risk mitigation across IaaS, PaaS, and Data Center environments.

 

Core Technologies

•            Azure (IaaS + PaaS) – mandatory

•            AWS (basic to intermediate exposure)

•            Windows / Linux / VMware

•            Networking (VNet, VPN, Load balancers)

•            Active Directory, ADFS, IAM

 

Tools & Platforms

•            Terraform / PowerShell / DevOps tools

•            Monitoring tools (Azure Monitor, Log Analytics)

 

Functional Competencies

•            Enterprise architecture design

•            Incident & problem management maturity

•            Governance and compliance

•            Stakeholder management

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