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Incident Problem Manager Jobs in Katy, TX (NOW HIRING)

Resolve Tech Solutions

SAP Solutions PM

Houston, TX · On-site

Lead end-to-end SAP AMS delivery , including production support, incident management, problem management, change control, release planning, and continuous improvement initiatives. * Design and govern ...

Info-Ways

ServiceNow Consultant

Houston, TX · On-site

... Incident, Change, Problem, Asset, CMDB, Service Catalog, Service Portal, and workflow customizations Minimum 3+ years' experience in Orchestration and Import Sets in ServiceNow Experience with at ...

3B Staffing LLC

ServiceNow ITOM Architect

Houston, TX · On-site

$51.50 - $71/hr

Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise ...

3B Staffing LLC

ServiceNow ITOM Architect

Houston, TX · On-site

$51.50 - $71/hr

Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise ...

Arthur Lawrence

ServiceNow Developer

Houston, TX · On-site

$51.50 - $71/hr

Hands-on ServiceNow configuration and development across Incident, Problem, Change, Asset, CMDB, Service Catalog, Service Level. * Strong proficiency in JavaScript, REST APIs, SOAP, scripting ...

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Incident Problem Manager information

See Katy, TX salary details

$33.5K

$149.9K

$177.5K

How much do incident problem manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for incident problem manager in Katy, TX is $149,920.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,400.00 and $177,100.00 per year, depending on experience, location, and employer.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in Katy, TX?

For Incident Problem Manager jobs in Katy, TX, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Katy, TX look for?

The top searched job categories for Incident Problem Manager jobs in Katy, TX are:

What cities near Katy, TX are hiring for Incident Problem Manager jobs?

Cities near Katy, TX with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you

Incident & Problem Management Coordinator

Celersoft

Houston, TX • Remote

Contractor

Posted 4 days ago

Job description

Incident & Problem Management Coordinator

Role type: Operational coordination and technical incident management

Remote

Mandatory skills:

  • Strong experience in major incident management and problem management
  • Proven ability to lead technical bridge calls during critical production incidents
  • Excellent written and verbal executive-communication skills
  • Experience creating triage runbooks, incident reports, RCA documents and problem records
  • Understanding of infrastructure, networks, applications, integrations, databases and data pipelines
  • Experience with ITSM platforms (ServiceNow, Jira Service Management or equivalent)
  • Hands-on understanding of observability, dashboards, logging, monitoring and alerting
  • Ability to remain calm, structured and decisive during high-severity incidents
  • Willingness to work in the EST time zone and support critical incidents when required

Preferred skills:

  • ITIL certification or strong working knowledge of ITIL practices
  • ServiceNow Incident, Major Incident and Problem Management
  • Splunk, Datadog, Dynatrace, Grafana, New Relic or similar
  • MuleSoft, CRM, Snowflake, ETL and file-transfer environments
  • Experience presenting incident status and RCA findings to senior executives