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Incident Problem Manager Jobs in Illinois (NOW HIRING)

Rivian

IT Factory Incident Project Manager

Normal, IL · On-site

$71K - $88K/yr

Works closely with the other incident managers, problem managers and SRE to identify and minimize the cause/effect relationships between incidents, changes and problems. This role will be located in ...

New

Rivian

IT Factory Incident Project Manager

Normal, IL · On-site

$71K - $88K/yr

Works closely with the other incident managers, problem managers and SRE to identify and minimize the cause/effect relationships between incidents, changes and problems. This role will be located in ...

New

Tata Consultancy Service Limited

Zone Manager

Chicago, IL · On-site

$90K - $115K/yr

ITIL based service management (Incident, Problem, Change) * Stakeholder and customer relationship management * Performance monitoring, reporting, and governance * Continuous improvement and service ...

Scientel Solutions

NOC Technician

Aurora, IL · On-site

Technicians will perform Tier 2 troubleshooting, escalation, incident management, and problem resolution. They will assess impact and urgency of alerts, manage ticket lifecycle, and engage the ...

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Incident Problem Manager information

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in Illinois?

For Incident Problem Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Illinois look for?

The top searched job categories for Incident Problem Manager jobs in Illinois are:

What cities in Illinois are hiring for Incident Problem Manager jobs?

Cities in Illinois with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Illinois as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Incident Analyst || Hybrid - Rosemont, IL

Stellent IT LLC

Rosemont, IL • On-site

Other

Re-posted 7 hours ago

Job description

Incident Analyst
Location: Hybrid Rosemont, IL (In office 10 days/month (alternating 2 days in office one week, 3 days in office following)
Duration: 6 months
Job Description:
Participate in a 24/7 on-call rotation to manage major incidents.
Lead business-impacting incident resolution with cross-functional teams.
Communicate timely updates to stakeholders during incidents.
Conduct root cause analysis and track corrective actions.
Maintain incident and problem management documentation.
Create reports and metrics to measure incident trends and resolution success.
Collaborate with internal/external teams to align with best practices.
Ensure compliance with incident/problem management processes and SLAs.
Contribute to various IT projects as needed.
Requirements:
ITILv4 certification or working knowledge of ITIL best practices.
Demonstrate knowledge of ITIL
Incident /Program Mgmt. must have
Excellent communication skills and time management skills
Participate in a 7x24 on-call rotation to manage major incidents Monthly basis, will be on 2 -week call rotation
Must possess ServiceNow administrative experience, specifically how to configure workflows and script
Bachelor's degree in Computer Science or related field and 3+ years of experience OR High School Diploma and 6+ years of relevant IT experience.

Nikesh Mishra

IT Technical Recruiter

Phone : 407-512-1546

Email: Nikesh@stellentit.com

Gtalk: Nikesh@stellentit.com

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About Stellent IT

Sourced by ZipRecruiter

Stellent IT, based in St Augustine, Florida, USA, is a renowned company in the IT sector whose primary focus is providing top-tier IT consulting and staffing services. Stellent IT's expertise lies not just in fulfilling IT staffing needs but in offering comprehensive technological solutions that enhance and drive business performance. Despite the limited information about their founding history, the company has earned a name for itself in the IT industry due to its commitment to quality and consistent delivery. With a mission centered around helping businesses efficiently navigate the IT landscape by providing strategic technology-inspired solutions, Stellent IT prides itself as a leader in its field.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

St Augustine, FL, US

Social media

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