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Incident Problem Manager Jobs in DeKalb, IL (NOW HIRING)

Scientel Solutions

NOC Technician

Aurora, IL

Technicians will perform Tier 2 troubleshooting, escalation, incident management, and problem resolution. They will assess impact and urgency of alerts, manage ticket lifecycle, and engage the ...

Scientel Solutions

NOC Technician

Aurora, IL · On-site

Technicians will perform Tier 2 troubleshooting, escalation, incident management, and problem resolution. They will assess impact and urgency of alerts, manage ticket lifecycle, and engage the ...

HelloFresh

Manager, Fulfillment Technology

Aurora, IL · On-site

Own end-to-end incident and problem management for the North America WMS platform, including severity triage, root-cause analysis, and driving structural fixes for recurring issues (not just ticket ...

Illinois Central School Bus

Safety Manager

Batavia, IL · On-site

$64K - $68K/yr

Analyze safety data, incident reports, workers' compensation claims, and key performance metrics ... Strong organizational and problem-solving abilities. * Ability to analyze data and develop ...

Flintgroup

HSE Manager

Batavia, IL · On-site

Lead or support incident investigations, root cause analyses, emergency response planning, and ... Excellent analytical, organizational, and problem-solving abilities. * Detail-oriented with a ...

Garmac Limited LLC

Data Center Project Manager

Dekalb, IL

$100K - $135K/yr

Lead incident/escalation management and drive action items to closure. * Identify risks early and ... Problem Solving & Continuous Improvement * Anticipate issues, mitigate risks, and resolve conflicts ...

Clear Investment Group

Property Manager

Dekalb, IL · On-site

... incident reports, and vendor documents * ​Ensure all company policies, federal/state/local ... and problem-solving skills * ​Must be organized, detail-oriented, and capable of independent ...

Tangent Technologies, LLC

EHS Technician

Montgomery, IL · On-site

$80K - $100K/yr

Oversee incident investigation processes, root cause analysis, and corrective/preventive action ... Manage reporting requirements (OSHA logs, environmental permits, waste manifests, etc.). * Serve as ...

TekSky

Warehouse & Facility Manager

Batavia, IL · On-site

... incident investigations, emergency preparedness and correct actions. • Maintain a clean ... leadership, problem-solving, and communication skills. • Proficiency in Microsoft Office ...

Clear Investment Group

Property Manager

Dekalb, IL · On-site

$75K/yr

Maintain accurate and organized resident files, contracts, inspections, incident reports, and ... High level of professionalism, communication, and problem-solving skills * Must be organized ...

Hollywood Casino Aurora

Security Manager

Aurora, IL

The Security Manager oversees emergency response, investigations, incident reporting, policy enforcement, and security operations, while serving as the primary liaison with law enforcement, fire ...

Hollywood Casino Aurora

Security Manager

Aurora, IL · On-site

$70K - $80K/yr

The Security Manager oversees emergency response, investigations, incident reporting, policy enforcement, and security operations, while serving as the primary liaison with law enforcement, fire ...

Hollywood Casino Aurora

Security Manager

Aurora, IL · On-site

The Security Manager oversees emergency response, investigations, incident reporting, policy enforcement, and security operations, while serving as the primary liaison with law enforcement, fire ...

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All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in DeKalb, IL

Incident Problem Manager information

See DeKalb, IL salary details

$35.8K

$160.4K

$189.9K

How much do incident problem manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for incident problem manager in DeKalb, IL is $160,380.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,600.00 and $189,400.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What job categories do people searching Incident Problem Manager jobs in DeKalb, IL look for? The top searched job categories for Incident Problem Manager jobs in DeKalb, IL are:
What cities near DeKalb, IL are hiring for Incident Problem Manager jobs? Cities near DeKalb, IL with the most Incident Problem Manager job openings:
Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in DeKalb, IL as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $160,380 per year, or $77.1 per hour.

NOC Technician

Scientel Solutions

Aurora, IL

Full-time

Re-posted 27 days ago

Job description

The Scientel Solutions NOC is staffed 24x7x365 and is responsible for monitoring the network, performing troubleshooting, interfacing with the customer, leading the incident/problem management process, and ensuring timely resolution to issues. Network Operations Technicians are responsible for monitoring systems to ensure that devices are operating as intended and document findings. Technicians will perform Tier 2 troubleshooting, escalation, incident management, and problem resolution.

They will assess impact and urgency of alerts, manage ticket lifecycle, and engage the appropriate support teams, if needed. The Network Operations Technicians will need to respond to escalated issues and provide support for networking technologies such as routers/switches/hubs, firewalls, and TCP/IP protocols. The position will be expected to interact heavily with various customers, both internal and external, to promptly resolve issues ensuring customer satisfaction, and SLAs are adhered to.

They act as a vital link between the customer, equipment, and the Tier I and Tier 3 functions of the NOC. Technicians provide technical assistance and prioritization to the assigned NOC shift ensuring completion of daily tasks and workflows.

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