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Incident Problem Manager Jobs (NOW HIRING)

TekSynap

Problem Support Manager

Ashburn, VA

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

Cayuse Holdings

ITSM Incident Response Analyst

$30 - $48/hr

ITSM Incident Response Analyst Location: Remote Type: Independent Contract - Corp to Corp/1099 ... Problem Management * Soft Skills * Self-motivation * Time management * Decision-making

TekSynap

Problem Support Manager

Ashburn, VA

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

TekSynap

Problem Support Manager

Springfield, VA

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

Athenahealth

Incident Management Associate

Boston, MA · On-site

$59K - $99K/yr

Incident Management Associate Position Summary athenahealth is a leading healthcare organization ... Strong analytical and organizational skills including encouraging cooperative problem solving

Athenahealth

Incident Management Associate

Boston, MA · On-site

$59K - $99K/yr

Incident Management Associate Position Summary athenahealth is a leading healthcare organization ... Strong analytical and organizational skills including encouraging cooperative problem solving

Verisk

Incident Manager

Lehi, UT · On-site

... Incident, Problem, Change Management) • Knowledge with cloud platforms, preferably AWS • ... Experience with distributed systems, microservices architecture, and modern application stacks • ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. * Responsible for ...

Verisk

Incident Manager

Jersey City, NJ · On-site

... Incident, Problem, Change Management) • Knowledge with cloud platforms, preferably AWS • ... Experience with distributed systems, microservices architecture, and modern application stacks • ...

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Incident Problem Manager information

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$36.5K

$163.4K

$193.5K

How much do incident problem manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for incident problem manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
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What cities are hiring for Incident Problem Manager jobs? Cities with the most Incident Problem Manager job openings:
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Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 73% In-person, 16% Hybrid, and 11% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

IT Major Incident Management

Sumitomo Mitsui Financial Group, Inc.

Charlotte, NC • Hybrid

Other

Posted 17 days ago

Job description

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

The Incident Manager is responsible for the end-to-end management of all IT major incidents. The manager would leverage technology to issue all communications and provide timely updates to all key stakeholders and management. The Incident Manager would be responsible for leading, driving, facilitating, and chairing all service restoration activities, meetings, and conference calls.
The Incident Manager would be responsible for providing support for all Regional / Global incidents when required and is required to be flexible to work extended hours, which may require occasional weekend and late-night support.

Role Objectives
  • Contact support groups and coordinate resources during a major incident
  • Manage major incident from beginning to end, which includes providing intermittent updates until closure.
  • Work with key stakeholders to publish a Post incident report which includes a chronology of steps taken to research and resolve the incident, business impact, probable root cause, and preventative actions.
  • Ability to learn / apply / retain a large volume of information
  • Ability to work under pressure while ensuring a high standard of work (documentation, interaction with many different levels)
  • Must work flexible working hours as described in the job scope.
  • Work with Problem Manager to ensure underlying causal factors have been identified and that preventative measures have been documented and are being addressed before updating and closing out major incidents.
  • Perform trend analysis on recurring incidents and establish an action plan with relevant technical stakeholders to implement permanent resolutions.
  • Responsible for planning and coordinating all activities required to perform, monitor, escalate, and report on major incidents
  • Responsible for communicating with the Service Owner and all relevant stakeholders throughout the major incident
  • Facilitate Incident reviews ensuring a complete incident summary with resolution, business impact, outage times, and root cause.
  • Ensure the closure of all resolved major incidents
  • Improve quality of IT service by identifying recurring incidents and work with respective teams to implement preventative measures
  • Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable, and create action plans to implement improvements
  • Work with Problem Manager to ensure preventative measures are implemented.
  • Expert ability to interact with users and other technical staff to correct incidents on a timely basis
Qualifications and Skills
  • 2 to 5 years of specialized experience
  • 3-5 Years Experience working in IT Incident / Service Management, or similar role.
  • Required: BA / BS
  • Preferred: MA / MS / MBA
  • Licenses / Certifications / Registrations: ITIL Certification Preferred
  • Software Systems / Programming Languages: Prior experience with ServiceNow preferred
Additional Requirements

SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

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