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Incident Problem Manager Jobs (NOW HIRING)

Insight Global

Incident Response Coordinator

Atlanta, GA · Remote

$18 - $20/hr

Incident Response Specialist * Location: Fully remote! * Duration: 12 month contract * Rate: 18.00 ... Problem Management • Root Cause Analysis, Trend & Pattern Identification • SLA Governance ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and ...

Logix Guru

IT Incident Manager

Pittsburgh, PA · On-site

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

Fnbcorp

IT Incident Manager

Pittsburgh, PA · On-site

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

Citizens

Senior Incident Manager

Pittsburgh, PA · On-site

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

Citizens

Senior Incident Manager

Pittsburgh, PA

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

Citizens

Senior Incident Manager

Boston, MA

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

Citizens

Senior Incident Manager

Johnston, RI

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

Citizens

Senior Incident Manager

Johnston, RI

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

Citizens

Senior Incident Manager

Boston, MA

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

Citizens

Senior Incident Manager

Johnston, RI

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

Verisk

Incident Manager

Jersey City, NJ

This role also contributes to problem management, change coordination, and operational excellence initiatives, with a primary focus on incident leadership and service recovery. For over 50 years ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

Citizens

Senior Incident Manager

Iselin, NJ · On-site

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

Citizens

Senior Incident Manager

Iselin, NJ

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

MicroTech

Problem Support Manager

Orlando, FL

Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

Citizens Bank

Senior Incident Manager

Johnston, RI · On-site

$100K - $135K/yr

... problem management teams to drive root cause remediation and recurrence prevention. • Use incident metrics, trends, and service management data to improve response effectiveness, resilience ...

TekSynap

Problem Support Manager

Springfield, VA

$160K - $220K/yr

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

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Incident Problem Manager information

See salary details

$36.5K

$163.4K

$193.5K

How much do incident problem manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for incident problem manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
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Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.
ITIL Incident Manager with Problem Management

ITIL Incident Manager with Problem Management

SRI Tech Solutions

Dallas, TX • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Key Responsibilities:

🔥 Incident Management

  • Triage incoming incidents and prioritize based on impact and urgency
  • Take full ownership of incident lifecycle from detection to resolution
  • Coordinate cross-functional teams (Infrastructure, Application, Network, Security, etc.)
  • Lead Major Incident bridges and stakeholder communications
  • Ensure SLA adherence and minimize downtime
  • Provide executive-ready status updates during critical incidents

🛠 Problem Management

  • Identify recurring incidents and drive root cause analysis (RCA)
  • Facilitate post-incident reviews
  • Track corrective and preventive actions to closure
  • Work with engineering teams to eliminate systemic issues

🔄 Change Management

  • Coordinate and review change requests
  • Ensure proper risk assessment and backout planning
  • Facilitate CAB meetings
  • Monitor change execution and manage change-related incidents

🚀 Release Coordination

  • Coordinate release schedules across multiple teams
  • Validate deployment readiness
  • Ensure proper communication before and after releases
  • Monitor post-release stability

Required Skills & Experience

  • 5+ years in IT Operations / Service Management roles
  • Strong hands-on experience in:
    • Incident Management
    • Problem Management
    • Change & Release coordination
  • Deep understanding of ITIL framework (ITIL certification preferred)
  • Experience working in enterprise environments with cross-functional teams
  • Strong stakeholder communication skills (technical + business)
  • Ability to manage high-severity (P1/P2) incidents under pressure
  • Experience with ServiceNow or similar ITSM platforms
  • Strong documentation and reporting skills

 Preferred Qualifications

  • Experience leading Major Incident bridges
  • Experience working in regulated or high-availability environments
  • Familiarity with DevOps / CI-CD release cycles
  • Exposure to cloud environments (AWS, Azure, Google Cloud Platform)
  • Experience driving SLA/SLO compliance

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