Incident Problem Manager Jobs in Houston, TX (NOW HIRING)

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a DevOps / Site Reliability Engineer to maintain operational resilience and 24/7 stability for a multi-cloud enterprise security program, serving as Incident Commander on major and critical incidents while also owning IaC, CI/CD pipelines, and CSPM telemetry. You will drive major-incident calls, own post-incident remediation follow-through, draft stakeholder communications, and develop divisional incident-management playbooks alongside multi-cloud security guardrails using Terraform and Wiz. The role requires 5+ years of SRE experience with hands-on incident command in a 24/7 financial services environment.
WHAT YOU WILL DO
- Scale and maintain the ability to drive operational stability across multi-cloud environments (Azure, AWS, GCP).
- Engineer unified security policies and configuration baselines using IaC (Terraform) to prevent misconfigurations.
- Design, maintain, and optimize enterprise CI/CD pipelines to support continuous ASPM ingestion and deployment.
- Act on continuous monitoring alerts, utilizing Cloud Security Posture Management (CSPM) tools like Wiz to secure workloads.
- Serve as Incident Commander on major and critical incidents - running the bridge, directing technical workstreams, making time-critical decisions, and coordinating cross-functional responders under pressure.
- Own the post-incident loop - track remediation items to closure, hold owning teams accountable to timelines, and drive systemic fixes and preventative actions across groups.
- Draft and send clear, accurate, audience-appropriate incident notifications and status updates to technical teams, management, and stakeholders throughout the incident lifecycle.
- Develop, maintain, and socialize divisional / group-level incident-management playbooks, runbooks, and escalation procedures that standardize response and reduce time-to-resolution.
MUST HAVES
- You must be authorized to work for ANY employer in the US (e.g., Green card holders, TN visa holders, GC EAD, H4 EAD, U4U with EAD), as we are unable to sponsor or take over employment visa sponsorship at this time;
- 5+ years of experience.
- In-depth architectural expertise in multi-cloud defense, federated IAM, and zero-trust principles.
- Strong practical experience with Kubernetes, Terraform, CI/CD orchestration, and Python/Go scripting.
- Senior-level, hands-on incident-command experience driving major/critical incident calls to resolution in a 24x7 production environment.
- Proven track record of remediation follow-up - coordinating with teams and holding owners accountable until issues are fully closed.
- Demonstrated skill drafting and issuing incident notification communications to both technical and executive audiences.
- Direct experience authoring divisional/group incident-management playbooks and escalation procedures.
- Fully autonomous.
- Drives the architecture of complex automated runbooks and mentors Middle-level SREs.
- Extensive experience deploying and tuning APIs from modern CNAPP/CSPM platforms, ideally Wiz.
- Prior experience building platforms subject to strict financial compliance standards (PCI-DSS, SOC2).
- Upper-intermediate English level.
NICE TO HAVES
- PagerDuty - hands-on experience with on-call scheduling, alert routing, and incident orchestration.
- ServiceNow - familiarity with incident, problem, and change management workflows and reporting.
PERKS AND BENEFITS
- Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
- Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
- Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
- Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
- Well-being & support: access local well-being programs and people-focused support tailored to your location