Charlotte, NC · On-site
ITIL, ITSM Coordination, Incident/Problem Management, SNOW Need to have Specialization in incident management - ITSM methodology - Use APIs from service now Experience with technical ServiceNow ...
Posted today
Charlotte, NC · On-site
ITIL, ITSM Coordination, Incident/Problem Management, SNOW Need to have Specialization in incident management - ITSM methodology - Use APIs from service now Experience with technical ServiceNow ...
Posted today
Charlotte, NC · On-site
ITIL, ITSM Coordination, Incident/Problem Management, SNOW Need to have Specialization in incident management - ITSM methodology - Use APIs from service now Experience with technical ServiceNow ...
Posted today
Charlotte, NC · On-site
ITIL, ITSM Coordination, Incident/Problem Management, SNOW Need to have Specialization in incident management - ITSM methodology - Use APIs from service now Experience with technical ServiceNow ...
Posted today
Charlotte, NC · On-site
ITIL, ITSM Coordination, Incident/Problem Management, SNOW Need to have Specialization in incident management - ITSM methodology - Use APIs from service now Experience with technical ServiceNow ...
Charlotte, NC · On-site
ITIL, ITSM Coordination, Incident/Problem Management, SNOW Need to have Specialization in incident management - ITSM methodology - Use APIs from service now Experience with technical ServiceNow ...
Incident Management / Problem Management Location: Charlotte, NC Duration: Long Term Contract Key Responsibilities * Define, maintain and consistent execution of the incident management process and ...
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Incident Management / Problem Management Location: Charlotte, NC Duration: Long Term Contract Key Responsibilities * Define, maintain and consistent execution of the incident management process and ...
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Charlotte, NC · Remote
$80K - $100K/yr
Implement Problem Management processes, including integration with ITSM tools. Implement Root Cause Analysis documentation and processes for tracking RCAs and Post- Mortem events in support of the ...
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Be Seen First
Charlotte, NC · Remote
$80K - $100K/yr
Implement Problem Management processes, including integration with ITSM tools. Implement Root Cause Analysis documentation and processes for tracking RCAs and Post- Mortem events in support of the ...
$12.50 - $15.75/hr
Leverage knowledge of previous Quality Reporting Systems to access critical information, track progress, and manage supplier-related problem resolution. * Drive continuous improvement initiatives in ...
$12.50 - $15.75/hr
Leverage knowledge of previous Quality Reporting Systems to access critical information, track progress, and manage supplier-related problem resolution. * Drive continuous improvement initiatives in ...
Concord, NC · On-site
$12.50 - $15.75/hr
Leverage knowledge of previous Quality Reporting Systems to access critical information, track progress, and manage supplier-related problem resolution. * Drive continuous improvement initiatives in ...
Concord, NC · On-site
$12.50 - $15.75/hr
Leverage knowledge of previous Quality Reporting Systems to access critical information, track progress, and manage supplier-related problem resolution. * Drive continuous improvement initiatives in ...
Charlotte, NC · On-site
Required Skills Problem Management and ITSM • Strong knowledge of Problem Management principles, including trend analysis, root cause coordination, corrective action tracking, and governance. • ...
Charlotte, NC · On-site
Required Skills Problem Management and ITSM • Strong knowledge of Problem Management principles, including trend analysis, root cause coordination, corrective action tracking, and governance. • ...
Oversees MSP execution of problem management, performance and capacity management, incident management, escalation management, release management, change management, and disaster recovery/business ...
Oversees MSP execution of problem management, performance and capacity management, incident management, escalation management, release management, change management, and disaster recovery/business ...
Senior Problem Loan Workout Officer - Restructuring Specialist Locations: Atlanta, GA; Charlotte ... Portfolio Management: Lead the restructuring and resolution of complex syndicated credits, serving ...
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Senior Problem Loan Workout Officer - Restructuring Specialist Locations: Atlanta, GA; Charlotte ... Portfolio Management: Lead the restructuring and resolution of complex syndicated credits, serving ...
Charlotte, NC · On-site
Will aid in the triage of major incidents and will take ownership of problem management activities driving deep root cause analysis and corrective action. Collaborates with Agile squads/developers ...
Charlotte, NC · On-site
Will aid in the triage of major incidents and will take ownership of problem management activities driving deep root cause analysis and corrective action. Collaborates with Agile squads/developers ...
Charlotte, NC · On-site
$68 - $72/hr
Lead problem management and drive long-term corrective actions. Support CAD application deployments and operations (e.g., NX, AutoCAD, SolidWorks, CATIA). Create install packages and scripts to ...
Charlotte, NC · On-site
$68 - $72/hr
Lead problem management and drive long-term corrective actions. Support CAD application deployments and operations (e.g., NX, AutoCAD, SolidWorks, CATIA). Create install packages and scripts to ...
Charlotte, NC · On-site
... problem volume, aging, repeat incidents, root cause themes, remediation progress, and service ... management, and risk stakeholders to ensure problem records are actionable, root causes are ...
Charlotte, NC · On-site
... problem volume, aging, repeat incidents, root cause themes, remediation progress, and service ... management, and risk stakeholders to ensure problem records are actionable, root causes are ...
Charlotte, NC · On-site
$80K - $110K/yr
End-to-End Problem Management (Sev1-Sev5) * Own production issues from detection through full resolution * Quickly assess impact and assign severity (Sev1-Sev5) * Lead triage, investigation, and ...
Charlotte, NC · On-site
$80K - $110K/yr
End-to-End Problem Management (Sev1-Sev5) * Own production issues from detection through full resolution * Quickly assess impact and assign severity (Sev1-Sev5) * Lead triage, investigation, and ...
Charlotte, NC · On-site
$80K - $110K/yr
End-to-End Problem Management (Sev1-Sev5) * Own production issues from detection through full resolution * Quickly assess impact and assign severity (Sev1-Sev5) * Lead triage, investigation, and ...
Charlotte, NC · On-site
$80K - $110K/yr
End-to-End Problem Management (Sev1-Sev5) * Own production issues from detection through full resolution * Quickly assess impact and assign severity (Sev1-Sev5) * Lead triage, investigation, and ...
Charlotte, NC · On-site
Identifying and resolving operational, client, and project-related issues through effective problem ... Manages processes outlined in the contract and partners to resolve challenges regarding ...
Charlotte, NC · On-site
Identifying and resolving operational, client, and project-related issues through effective problem ... Manages processes outlined in the contract and partners to resolve challenges regarding ...
This role oversees production support, incident response, problem management, change management, patching, upgrades, vulnerability remediation, backup and recovery, and capacity planning. The manager ...
This role oversees production support, incident response, problem management, change management, patching, upgrades, vulnerability remediation, backup and recovery, and capacity planning. The manager ...
Charlotte, NC · On-site
$100K - $131K/yr
Problem Management & Service Reliability * Drive root cause analysis for recurring issues, chronic service degradations, and systemic operational risks. * Lead problem management activities to ...
New
Charlotte, NC · On-site
$100K - $131K/yr
Problem Management & Service Reliability * Drive root cause analysis for recurring issues, chronic service degradations, and systemic operational risks. * Lead problem management activities to ...
New
Charlotte, NC · On-site +1
Incident, Problem & Change Management: Develop and implement incident and problem management processes to ensure timely resolution of technology issues. Coordinate and lead incident response and ...
Charlotte, NC · On-site +1
Incident, Problem & Change Management: Develop and implement incident and problem management processes to ensure timely resolution of technology issues. Coordinate and lead incident response and ...
Charlotte, NC · On-site
$16 - $22/hr
Leads incident and problem management processes, including stakeholder communication, root cause analysis, and post-mortem documentation, while driving corrective and preventive actions. Oversees ...
Charlotte, NC · On-site
$16 - $22/hr
Leads incident and problem management processes, including stakeholder communication, root cause analysis, and post-mortem documentation, while driving corrective and preventive actions. Oversees ...
$32.7K is the 25th percentile. Wages below this are outliers.
$26.7K - $34.2K
32% of jobs
$34.2K - $41.8K
2% of jobs
$41.8K - $49.4K
11% of jobs
The median wage is $51.4K / yr.
$49.4K - $57K
22% of jobs
$57K - $64.5K
5% of jobs
$70.7K is the 75th percentile. Wages above this are outliers.
$64.5K - $72.1K
4% of jobs
$72.1K - $79.7K
4% of jobs
$79.7K - $87.2K
5% of jobs
$87.2K - $94.8K
6% of jobs
$94.8K - $102.4K
6% of jobs
$102.4K - $110K
2% of jobs
$26.7K
$58.5K
$110K
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
Full-time
This job post has expired today. Applications are no longer accepted.
Skills: ITIL, ITSM Coordination, Incident/Problem Management, SNOW Need to have Specialization in incident management - ITSM methodology - Use APIs from service now Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc. Experience administering, configuring, developing, and customizing ServiceNow and related integrations Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Provide ServiceNow Administration and Functional/Development Support to users across the Organization
Hours : 8:00am to 5:00pm
Education :
Additional Job Details :
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11 - 50 Employees
Newark, NJ, US
2018
