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Problem Manager Jobs in Charlotte, NC (NOW HIRING)

ThinkHire LLC

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ITSM Manager ( REMOTE )

Charlotte, NC · Remote

$80K - $100K/yr

Implement Problem Management processes, including integration with ITSM tools. Implement Root Cause Analysis documentation and processes for tracking RCAs and Post- Mortem events in support of the ...

Lorven Technologies

Governance Analyst

Charlotte, NC · On-site

Governance Compliance Incident Problem Management Governance Support 30 * Coordinate action items resulting from major incident reviews and problem management activities * Maintain tracking of ...

New

Wells Fargo

Product Service Manager

Charlotte, NC · On-site

Experience facilitating Root Cause Analysis (RCA), 5 Whys, problem management, corrective and preventative action planning, and continuous service improvement initiatives. * Experience serving as the ...

Sbdinc

Senior Manager, Site & OT Support

Charlotte, NC · Hybrid

Oversees MSP execution of problem management, performance and capacity management, incident management, escalation management, release management, change management, and disaster recovery/business ...

Navtech, Inc.

Systems Operations Manager

Charlotte, NC · On-site

Will aid in the triage of major incidents and will take ownership of problem management activities driving deep root cause analysis and corrective action. Collaborates with Agile squads/developers ...

Diverse Lynx

Availability Management

Charlotte, NC · On-site

... problem volume, aging, repeat incidents, root cause themes, remediation progress, and service ... management, and risk stakeholders to ensure problem records are actionable, root causes are ...

Syntricate Technologies

MES Support

Concord, NC · On-site

Handle problem management. • Knowledge of pharmaceutical manufacturing processes. • Familiarity with MES systems such as Pharmasuite, PMX, Syncade, Werum Client-X • Working knowledge of IT life ...

PNC Bank

Account Manager II

Charlotte, NC · On-site

Identifying and resolving operational, client, and project-related issues through effective problem ... Manages processes outlined in the contract and partners to resolve challenges regarding ...

JLL

Service Delivery Manager

Charlotte, NC

Incident, Problem & Change Management: Develop and implement incident and problem management processes to ensure timely resolution of technology issues. Coordinate and lead incident response and ...

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Problem Manager information

See Charlotte, NC salary details

$26.7K

$58.5K

$110K

How much do problem manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for problem manager in Charlotte, NC is $58,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,900.00 and $80,000.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Charlotte, NC?

For Problem Manager jobs in Charlotte, NC, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Charlotte, NC look for?

The top searched job categories for Problem Manager jobs in Charlotte, NC are:

What cities near Charlotte, NC are hiring for Problem Manager jobs?

Cities near Charlotte, NC with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Charlotte, NC as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $58,483 per year, or $28.1 per hour.

Incident/Problem Manager

Avani Technology Solutions, Inc.

Charlotte, NC • On-site

Contractor

Re-posted 3 days ago

Job description

Skills: ITIL, ITSM Coordination, Incident/Problem Management, SNOW Need to have Specialization in incident management - ITSM methodology - Use APIs from service now Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc. Experience administering, configuring, developing, and customizing ServiceNow and related integrations Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Provide ServiceNow Administration and Functional/Development Support to users across the Organization
Hours : 8:00am to 5:00pm
Education :
Additional Job Details :

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