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Problem Manager Jobs in Garner, NC (NOW HIRING)

AT&T

Senior Tech Service Mgmt

Raleigh, NC · On-site

$94K - $158K/yr

Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections Serve as outage manager/crisis manager/incident manager/problem manager to ...

Apple Inc.

Senior Incident Manager

Cary, NC · On-site

$100 - $140/hr

Partner closely with Problem Management to translate post‑incident learnings into prevention work. * Continuously improve response playbooks, and escalation paths. * Build strong working ...

krg technology inc

Service Now Developer

Cary, NC · On-site

$50 - $68.75/hr

Kind Regards, Sevagan 661-367-8000 Ext: 513 Sevagan at krgtech.com Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change ...

krg technology inc

Service Now Admin

Cary, NC

... Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM Content Management: - developing ESS page. UI Actions ...

krg technology inc

Service Now Admin

Cary, NC

Cary, NC Technical Consultant Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge ...

Art of Problem Solving

Front Desk Associate

Morrisville, NC · On-site

$13 - $16.75/hr

Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Math Teacher

Morrisville, NC

$44K - $57K/yr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Math Teacher

Morrisville, NC · On-site

$44K - $57K/yr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Front Desk Associate

Morrisville, NC · On-site

$13 - $16.75/hr

Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

vTech Solution

ServiceNow Technical Specialist

Raleigh, NC · On-site

$25.25 - $34/hr

Customize ServiceNow modules such as incident management, change management, and problem management to meet business requirements. * Develop and maintain integrations between ServiceNow and other ...

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Problem Manager information

See Garner, NC salary details

$25K

$54.8K

$103K

How much do problem manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for problem manager in Garner, NC is $54,753.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,900.00 and $74,900.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Garner, NC look for?

The top searched job categories for Problem Manager jobs in Garner, NC are:

What cities near Garner, NC are hiring for Problem Manager jobs?

Cities near Garner, NC with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Garner, NC as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $54,753 per year, or $26.3 per hour.

Incident & Problem Coordinator

Syntricate Technologies

Raleigh, NC • On-site

Full-time

Re-posted 18 days ago

Job description

Job Summary:
Syntricate Technologies is seeking an Incident & Problem Coordinator to join their Service Operations team. The role focuses on rapid resolution of service outages and effective communication during incidents, while also driving post-incident analysis and remediation efforts.
Responsibilities:
• You'll work jointly with Engineers, Operations, Service Providers, Business and Finance Partners with the primary goal of rapid resolution in the event of a service outage, degraded customer experience, impaired business process, or risk to regulatory compliance.
• In the role of Incident & Problem Coordinator, you'll be the primary contact and source of truth for an incident.
• You'll be expected to communicate fluently the status and impact of an ongoing incident, expected completion time of open work streams, and their outcomes.
• After service is restored, you'll drive post-incident activities such as root cause analysis and remediation.
Qualifications:
Required:
• Experienced in major incident response and triaging problems related to critical services and infrastructure; exhibiting ownership in the investigation and resolution of incidents.
• Adept at communicating effectively under pressure, including partner engagement and escalations, crafting high quality stakeholder updates; ensuring communications are timely and meaningful.
• Experienced as driver or leading contributor in post-incident review and root cause analysis; using five Whys and other methods to develop action items and lessons learned.
• Depth of knowledge and understanding of incident and problem management KPIs, metrics, and tooling; capturing critical incident data accurately and transforming metrics into valuable operational and business insights.
• Proactive and curious; analysis of trends in incident and problem reports to assist in eliminating recurring incidents, surfacing problems before they become critical, and increasing overall efficiency.
Preferred:
• ITIL certification or equivalent work experience
• Experience in the Finance product space, such as Digital Payment services, or Bank Operations
• Ticket tracking via ServiceNow, Jira, Remedy or similar tooling
• Data analysis and visualization using Excel, Numbers, Tableau or similar tooling
• Splunk log query syntax and optimization
• Knowledge of the software development lifecycle and its phases
• Production support in both on-prem data center and cloud computing environments
• Digital : ServiceNow_IT Service Management
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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