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Problem Manager Jobs in Washington, NC (NOW HIRING)

Dunhams Sports

General Manager

Greenville, NC

  • Medical

  • Dental

  • Vision

Qualifications Must have 5 years of RETAIL management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Dunhams Sports

Team Manager

Greenville, NC

$16.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Qualifications Must have 2 years of retail management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Sonic Drive-In

General Manager

Greenville, NC · On-site

As a SONIC Drive-In General Manager, you are responsible for overseeing and managing the daily ... Resiliency - trying different approaches to solve a problem; working to get better every day

Sonic Drive-In

General Manager

Greenville, NC · On-site

As a SONIC Drive-In General Manager, you are responsible for overseeing and managing the daily ... Resiliency - trying different approaches to solve a problem; working to get better every day

Sonic Drive-In

General Manager

New Bern, NC · On-site

As a SONIC Drive-In General Manager, you are responsible for overseeing and managing the daily ... Resiliency - trying different approaches to solve a problem; working to get better every day

Sonic Drive-In

General Manager

Greenville, NC · On-site

As a SONIC Drive-In General Manager, you are responsible for overseeing and managing the daily ... Resiliency - trying different approaches to solve a problem; working to get better every day

W3Global Inc.

General Manager

New Bern, NC

$125K - $145K/yr

  • Medical

  • Retirement

  • PTO

General Manager - Residential ConstructionAbout the Opportunity A well-established residential home ... Strong communication, organizational, and problem-solving skills. * Familiarity with local ...

Jako Enterprises LLC

Head Manager

New Bern, NC

SNIPES Head Manager Full Time Hourly We live sneakers, streetwear, and neighborhood culture! All ... Takes initiative and has problem solving skills * Candidate will be required to stand for long ...

Jako Enterprises LLC

Head Manager

Greenville, NC

SNIPES Head Manager Full Time Hourly We live sneakers, streetwear, and neighborhood culture! All ... Takes initiative and has problem solving skills * Candidate will be required to stand for long ...

Snipes

Head Manager

Greenville, NC · On-site

  • Medical

  • Retirement

  • PTO

SNIPES Head Manager Full Time Hourly We live sneakers, streetwear, and neighborhood culture! All ... Takes initiative and has problem solving skills * Candidate will be required to stand for long ...

Snipes

Head Manager

New Bern, NC · On-site

  • Medical

  • Retirement

  • PTO

SNIPES Head Manager Full Time Hourly We live sneakers, streetwear, and neighborhood culture! All ... Takes initiative and has problem solving skills * Candidate will be required to stand for long ...

Snipes

Assistant Manager

New Bern, NC · On-site

  • Medical

  • Retirement

  • PTO

SNIPES Assistant Manager Full Time Hourly We live sneakers, streetwear, and neighborhood culture ... Takes initiative and has problem solving skills * Candidate will be required to stand for long ...

Jako Enterprises LLC

Assistant Manager

New Bern, NC

SNIPES Assistant Manager Full Time Hourly We live sneakers, streetwear, and neighborhood culture ... Takes initiative and has problem solving skills * Candidate will be required to stand for long ...

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All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Washington, NC

Problem Manager information

See Washington, NC salary details

$24.3K

$53.4K

$100.4K

How much do problem manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for problem manager in Washington, NC is $53,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,100.00 and $73,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What cities near Washington, NC are hiring for Problem Manager jobs?

Cities near Washington, NC with the most Problem Manager job openings:

Problem Manager jobs near you

Service Manager

Hills Machinery - RJV Equipment

Greenville, NC

Full-time

Re-posted 27 days ago

Job description

Service Manager – Greenville, NC


The preferred candidate will be responsible for providing scheduling, communication and support for the service department. The candidate should possess excellent problem solving skills when interacting with customers and technicians. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include dispatching both emergency requests as well as ongoing maintenance work both in shop and field. Your ability to work effectively under pressure is a must.

Essential Duties

·         Answer phones and receive requests for service, quotes and installation.

·         Confirm with customer scheduling of work.

·         Track progress, check repair status of Technicians to ensure the timely servicing of customer orders.

·         Schedule, assign work to Field and Shop Service Technicians.

·         Opens and update work orders.

·         Analyze customer problems and prepare reports and problem logs as requested.

·         Assists in time card entries, reviewing, closing and invoicing work orders.

·         Maintains customer files.

·         Manages daily KPI’s and P&L’S.

·         Works hand in hand with parts and sales managers to create a customer friendly environment.

·         Communicates with the credit department to ensure financial needs are met.

·         Maintain a professional and proper personal appearance at all times adhering to company policy.

·         Flexible to work after hours when needed to meet customer needs.

·         Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.

·         Performs related duties as assigned.

Requirements Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

·                     High school diploma or (GED) equivalent, with college or trade school preferred.

·                     Proficient in the use of a computer and related software (Word, Excel, etc.).

·                     Strong written and verbal communication skills.

·                     Strong problem solving skills and be detailed oriented with a high level of accuracy.

·                     Basic math skills.

·                     Ability to perform duties with a sense of urgency, exceeding customer expectations.

·                     Ability to work with minimal supervision.

·                     Excellent organizational skills.

·         Started in 2007, Hills Machinery is owned by brothers, Adam and Jim Hills and operated by a dedicated team of heavy equipment industry professionals. Hills Machinery is proud to have a close-knit group of employees who care deeply about serving their customers.