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Problem Manager Jobs in Jacksonville, NC (NOW HIRING)

Delight Raleigh Management

General Manager

Havelock, NC · On-site

General Manager DEPARTMENT : Operations SUPERVISOR : District Manager Our Company is committed to ... KEY COMPETENCIES Customer Orientation Organizing and Planning Results Orientation Problem Solving ...

Sonic Drive-In

General Manager

Jacksonville, NC · On-site

As a SONIC Drive-In General Manager, you are responsible for overseeing and managing the daily ... Resiliency - trying different approaches to solve a problem; working to get better every day

Sonic Drive-In

General Manager

Jacksonville, NC · On-site

As a SONIC Drive-In General Manager, you are responsible for overseeing and managing the daily ... Resiliency - trying different approaches to solve a problem; working to get better every day

Sonic Drive-In

General Manager

Jacksonville, NC · On-site

As a SONIC Drive-In General Manager, you are responsible for overseeing and managing the daily ... Resiliency - trying different approaches to solve a problem; working to get better every day

Zeiders Enterprises

Non-Medical Case Manager

Camp Lejeune, NC · On-site

$18.75 - $24/hr

Non-Medical Case Manager Zeiders is an industry leader in military and family support. Our company ... Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes ...

Zeiders Enterprises

Non-Medical Case Manager

Camp Lejeune, NC · On-site

$18.75 - $24/hr

Non-Medical Case Manager Zeiders is an industry leader in military and family support. Our company ... Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes ...

AMM Healthcare

Medical Office Manager

Jacksonville, NC · On-site

Ensuring revenue cycle management by making sure patient demographic information is accurate and ... Responding to physician concerns and providing problem resolution as appropriate. * Compliance with ...

Shreeji Donuts - Dunkin'

Assistant Manager

Wallace, NC · On-site

Time Management * Problem solving * Motivating others Physical Demands/Working Conditions: * Standing on feet * Repetitive motion including bending, stooping and reaching * Lifting packages (if ...

AMM Healthcare

Medical Office Manager

Jacksonville, NC · On-site

Ensuring revenue cycle management by making sure patient demographic information is accurate and ... Responding to physician concerns and providing problem resolution as appropriate. * Compliance with ...

Shreeji Donuts - Dunkin'

General Manager

Wallace, NC · On-site

Restaurant Manager Reports To: Multi-Unit Manager/Franchisee Overview: A Restaurant Manager is ... Problem solving * Motivating others Physical Demands/Working Conditions: * Standing on feet

Sonic

Assistant Manager

Jacksonville, NC

Resiliency - trying different approaches to solve a problem; working to get better every day ... SONIC Drive-In Assistant Manager Requirements: * Ability to work irregular hours, nights, weekends ...

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All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Jacksonville, NC

Problem Manager information

See Jacksonville, NC salary details

$25.3K

$55.4K

$104.2K

How much do problem manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for problem manager in Jacksonville, NC is $55,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,200.00 and $75,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What job categories do people searching Problem Manager jobs in Jacksonville, NC look for? The top searched job categories for Problem Manager jobs in Jacksonville, NC are:
What cities near Jacksonville, NC are hiring for Problem Manager jobs? Cities near Jacksonville, NC with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Jacksonville, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 22% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $55,408 per year, or $26.6 per hour.

USMC Systems Administrator

Terrestris LLC

Jacksonville, NC • On-site

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Systems Administrator for the Facilities Related Control Systems (FRCS) Support Services contract. This project will provide knowledge, training, and support to assist the U.S. Marine Corps Public Works Department in the areas of FRCS, Cybersecurity, Assessment and Authorization (A&A), Authority to Operate/Authority to Connect (ATO/ATC) package upkeep and maintenance, USMC Cloud and Cloud-Based A&A support, and data center support/administration for the FRCS virtualized environment, servers, and associated applications. This is a full-time, on-site position at Marine Corps Base (MCB) Camp Lejeune, Marine Corps Air Station (MCAS) New River, and satellite locations near Camp Lejeune, working 40 hours per week, Monday through Friday, within normal business hours (7:00 am to 5:00 pm).
I've never heard of Terrestris. What do you do?
At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.
So, what will the Systems Administrator at Terrestris do?
The Systems Administrator will be a key billet for the Facilities Related Control Systems (FRCS) Support Services contract, providing administers secure FRCS infrastructure ensuring reliable performance, compliance, availability, resilience. This position is contingent upon contract award.
What does a typical day look like for a Systems Administrator?
You will:
  • Administer and maintain FRCS multi-server test, pre-production, and production environments, ensuring system availability, performance, capacity, recoverability, and operational readiness across enterprise infrastructure.
  • Install, configure, patch, troubleshoot, and optimize FRCS applications, Windows Server operating systems, virtualization platforms, storage resources, and supporting network services to sustain secure and reliable operations.
  • Execute configuration, change, incident, and problem management processes by documenting system modifications, resolving technical issues, implementing approved changes, and maintaining system baselines in accordance with IT service management practices.
  • Monitor and manage server health, system performance, resource utilization, backups, and disaster recovery capabilities while proactively identifying and resolving hardware, software, and infrastructure issues to minimize operational disruptions.
  • Implement and maintain compliance with NIST, DoD, Department of the Navy, and USMC cybersecurity requirements by applying security patches, enforcing Security Technical Implementation Guides (STIGs), supporting RMF activities, and maintaining secure system configurations.
  • Support FRCS engineering, integration, and sustainment activities by configuring enterprise servers, validating software deployments, maintaining technical documentation and standard operating procedures, and collaborating with cybersecurity, network, and controls engineers to implement system enhancements and resolve complex technical issues.

What qualifications do you look for?
You might be the professional we're looking for if you have:
  • A current Secret clearance is required.
  • Authorization to permanently work in the United States without sponsorship.
  • Oral and written English fluency.
  • State's Driver's License.
  • Experience in providing systems administration and management for FRCS multi-server test bed, preproduction, and production environments.
  • Experience with FRCS applications, operating systems, protocols, and equipment.
  • Knowledge and experience with service management, configuration management, change management, incident and problem management processes.
  • Experience in managing all systems resources, to include performance, capacity, availability, serviceability, and recoverability.
  • Experience in managing system and component compliance with established NIST, DoD, DoN, and USMC software, hardware, security, and enterprise architectural standards.
  • Experience with implementing and complying with Marine Corps Information Assurance policies and procedures, particularly as they relate to FRCS.
  • Professional Certifications (Required): CompTIA Security+ or CompTIA CASP or Certified Information System Security Professional (CISSP) CompTIA Server+

We will be extra impressed if you have:
  • NUTANIX Certified Professional Multi-Cloud Infrastructure (NCP-MCI).
  • LPI Linux Essentials.
  • CompTIA Cloud Essentials.
  • RMF Training (USMC specific).

What kind of benefits does Terrestris Offer?
We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.
Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.
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