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Problem Manager Jobs in Jacksonville, NC (NOW HIRING)

Dunkin'

Assistant Manager

Wallace, NC

Time Management * Problem solving * Motivating others Physical Demands/Working Conditions: * Standing on feet * Repetitive motion including bending, stooping and reaching * Lifting packages (if ...

Shreeji Donuts - Dunkin'

Assistant Manager

Wallace, NC · On-site

Time Management * Problem solving * Motivating others Physical Demands/Working Conditions: * Standing on feet * Repetitive motion including bending, stooping and reaching * Lifting packages (if ...

Dunkin'

Assistant Manager

Wallace, NC · On-site

Time Management * Problem solving * Motivating others Physical Demands/Working Conditions: * Standing on feet * Repetitive motion including bending, stooping and reaching * Lifting packages (if ...

AMM Healthcare

Medical Office Manager

Jacksonville, NC · On-site

Ensuring revenue cycle management by making sure patient demographic information is accurate and ... Responding to physician concerns and providing problem resolution as appropriate. * Compliance with ...

Shreeji Donuts - Dunkin'

General Manager

Wallace, NC · On-site

Restaurant Manager Reports To: Multi-Unit Manager/Franchisee Overview: A Restaurant Manager is ... Problem solving * Motivating others Physical Demands/Working Conditions: * Standing on feet

Sonic

Assistant Manager

Jacksonville, NC · On-site

Resiliency - trying different approaches to solve a problem; working to get better every day ... SONIC Drive-In Assistant Manager Requirements: * Ability to work irregular hours, nights, weekends ...

Sonic Drive-In

Assistant Manager

Jacksonville, NC · On-site

Resiliency - trying different approaches to solve a problem; working to get better every day ... SONIC Drive-In Assistant Manager Requirements: * Ability to work irregular hours, nights, weekends ...

Sonic

Assistant Manager

Jacksonville, NC · On-site

Resiliency - trying different approaches to solve a problem; working to get better every day ... SONIC Drive-In Assistant Manager Requirements: * Ability to work irregular hours, nights, weekends ...

Sonic

Assistant Manager

Jacksonville, NC · On-site

Resiliency - trying different approaches to solve a problem; working to get better every day ... SONIC Drive-In Assistant Manager Requirements: * Ability to work irregular hours, nights, weekends ...

Sonic Drive-In

Assistant Manager

Jacksonville, NC · On-site

Resiliency - trying different approaches to solve a problem; working to get better every day ... SONIC Drive-In Assistant Manager Requirements: * Ability to work irregular hours, nights, weekends ...

Tractor Supply Company

Store Manager

Richlands, NC · On-site

Problem solving and conflict resolution for both team members and customers. * Learn sales and profit management - accountable for achieving top and bottom line. * Promote a safe and productive work ...

Tractor Supply Company

Store Manager

Richlands, NC · On-site

Problem solving and conflict resolution for both team members and customers. * Learn sales and profit management - accountable for achieving top and bottom line. * Promote a safe and productive work ...

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Showing results 21-40

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Jacksonville, NC

Problem Manager information

See Jacksonville, NC salary details

$25.3K

$55.4K

$104.2K

How much do problem manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for problem manager in Jacksonville, NC is $55,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,200.00 and $75,800.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Jacksonville, NC look for?

The top searched job categories for Problem Manager jobs in Jacksonville, NC are:

What cities near Jacksonville, NC are hiring for Problem Manager jobs?

Cities near Jacksonville, NC with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Jacksonville, NC as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $55,408 per year, or $26.6 per hour.

Assistant Manager

Dunkin'

Wallace, NC

Full-time

Posted 5 days ago

Dunkin' rating

4.7

Company rating: 4.7 out of 10

Based on 2,245 frontline employees who took The Breakroom Quiz

79th of 107 rated fast food restaurants

Job description

Assistant Restaurant Manager

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team.

They performs all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

  • Able to perform all responsibilities of restaurant team members
  • Lead team meetings, along with Restaurant Manager
  • Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff
  • Ensure Brand standards, recipes and systems are executed
  • Create and maintain a guest focused culture in the restaurant
  • Review guest feedback results and implement action plans to drive improvement
  • Communicates restaurant priorities, goals and results to restaurant team members
  • Execute along with RM, new product rollouts including training, marketing and sampling where applicable
  • Execution of Point of Purchase instore set up per Brand standards
  • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
  • Control costs to help maximize profitability
  • Completion of inventory on a periodic basis as determined by Franchisee
  • Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
  • Support RM in assigning staff and deployment
  • Support to RM in completion of supplier and other vendor orders
  • Conduct self-assessments and corresponding action plans
  • Ensure restaurant budget is met as determined by Franchisee
  • Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
  • Engages with Dunkin' Brands Field Operations team as appropriate
  • Must be 2 year management Experience

Management Responsibilities Include:

  • Recruit, hire, onboard and develop restaurant team members
  • Assist team and shift lead performance appraisal process
  • Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

  • Basic computer skills
  • Fluent in spoken and written English
  • Basic math and financial management
  • Previous leadership experience in retail, restaurant or hospitality

Key Competencies

  • Good analytical skills and business acumen
  • Works well with others in a fun fast paced team environment
  • Ontime, demonstrates honesty and positive attitude
  • Willingness to learn and embrace change
  • Ability to train and develop a team
  • Guest focused
  • Time Management
  • Problem solving
  • Motivating others

Physical Demands/Working Conditions:

  • Standing on feet
  • Repetitive motion including bending, stooping and reaching
  • Lifting packages (if applicable)
  • Wearing a headset (if applicable)
  • Working in a small space

What Dunkin' employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Dunkin logo

About Dunkin

Sourced by ZipRecruiter

Dunkin' Donuts, commonly known as Dunkin', is a premier quick service restaurant (QSR) located in Canton, MA, United States. Founded in 1950 by Mr. William Rosenberg, Dunkin' entered the food industry with a mission to serve fresh, delicious coffee and delectable donuts efficiently and affordably. The company primarily operates in the food and beverage industry, specializing in high-quality brewed coffee, baked goods, and delicious sandwiches. Known for their iconic slogan "America Runs on Dunkin'", the company has become a household name, transforming the simple joy of a cup of coffee and a donut into a daily ritual for millions of people around the world.

Industry

Food and beverage stores, retail and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Canton, MA, US

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