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Problem Manager Jobs in Charlotte, NC (NOW HIRING)

Apex Informatics

Autosys Operations Engineer

Charlotte, NC · On-site

$67K - $91K/yr

... Perform problem management to identify root cause and preventative actions - Monitor application health and reduce alerts and failures - Monitor batch and feed management - Investigate and ...

CDW

Project Manager

Concord, NC · Remote

Knowledge of ITIL practices (Change Management, Problem Management, Risk Mitigation) * AWS Cloud Practitioner and AWS AI Practitioner Certifications (required within 60 days of hire) * Preferred ...

CDW

Project Manager

Concord, NC · Remote

Knowledge of ITIL practices (Change Management, Problem Management, Risk Mitigation) * AWS Cloud Practitioner and AWS AI Practitioner Certifications (required within 60 days of hire) * Preferred ...

LTM

IT Capacity Manager

Charlotte, NC · On-site

... incident and problem management with deep technical analysis of capacity related events • Own the ITIL aligned Capacity Performance Management process for the assigned LOB • Produce ...

mlp

Quality Engineer

York, SC · On-site

$66K - $86K/yr

Problem management * Judgement * Detail oriented * Attentiveness * Project management skills

mlp

Quality Engineer

York, SC

$66K - $86K/yr

Problem management * Judgement * Detail oriented * Attentiveness * Project management skills

mlp

Quality Engineer

Fort Mill, SC · On-site

$63K - $81K/yr

Problem management * Judgement * Detail oriented * Attentiveness * Project management skills

mlp

Quality Engineer

York, SC

$66K - $86K/yr

Problem management * Judgement * Detail oriented * Attentiveness * Project management skills

mlp

Quality Engineer

Fort Mill, SC · On-site

$63K - $81K/yr

Problem management * Judgement * Detail oriented * Attentiveness * Project management skills

mlp

Quality Engineer

Fort Mill, SC · On-site

$63K - $81K/yr

Problem management * Judgement * Detail oriented * Attentiveness * Project management skills

Crowe LLP

Cyber Security Assessment Manager

Charlotte, NC · On-site

$108K - $146K/yr

Infrastructure-level Incident and Problem Management * Integrated Cyber Auditing alongside business and operational auditors * Assessing design and operational effectiveness of technical ...

krg technology inc

Lab Engineer

Charlotte, NC · On-site

Thorough Knowledge of IT infrastructure in the following areas o Project management o Change management, o Incident management, o Problem management and o Capacity management o Infrastructure ...

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Showing results 21-40

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Problem Manager information

See Charlotte, NC salary details

$26.7K

$58.5K

$110K

How much do problem manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for problem manager in Charlotte, NC is $58,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,900.00 and $80,000.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Charlotte, NC?

For Problem Manager jobs in Charlotte, NC, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Charlotte, NC look for?

The top searched job categories for Problem Manager jobs in Charlotte, NC are:

What cities near Charlotte, NC are hiring for Problem Manager jobs?

Cities near Charlotte, NC with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Charlotte, NC as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $58,483 per year, or $28.1 per hour.

Autosys Operations Engineer

Apex Informatics

Charlotte, NC • On-site

$67K - $91K/yr

Contractor

Re-posted 5 days ago

Job description

Autosys Operations Engineer
Locations: Charlotte, NC (Hybrid), (3 days onsite/2 wfh)
Duration: 19+ Months Contract
Required Qualifications:
3+ years experience in at least 2 databases: Ab initio, Teradata, Hadoop or Oracle
3+ years experience in AUTOSYS
3+ years experience in Unix shell scripting
Desired Qualifications:
- Informatica experience
In this role, you will:
- Lead or triage major incidents management.
- Perform problem management to identify root cause and preventative actions
- Monitor application health and reduce alerts and failures
- Monitor batch and feed management
- Investigate and troubleshoot failures
- Support disaster recovery exercise
- Drive solutions to reduce recovery
- Resolve troublesome trends as they develop
- Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

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